NYC Mob Gangsters & Haunted History Tour

Enjoyed the walk and the history! Thank you!

I will preface this review by saying I have been on A LOT of tours all around the world - I have NEVER had a worse experience than this one. My daughter and I were looking forward to spending our last night in NY at what sounded like a really cool tour - Gangsters and Ghosts... We arrived on time (via a very expensive taxi) and started the tour. On our first real stop of the night at Ferrara's, a bakery in Little Italy, the tour guide suggested we take "10-15 minutes" to use the restrooms upstairs and buy a cannoli. We did just that...without taking even one extra minute. Then we proceeded to wait outside for our guide. And we waited, and waited..... no guide, no tour.... I frantically looked to see if any of the emails I had received had a cell phone for him, but the only number was to the office. I called, and got the message saying that I could text that number. I did. Multiple times. No response. My daughter and I started to walk around and try and find the guide - but couldn't find him. We were basically stranded at night in Chinatown/Little Italy.... It was quite scary as we had no idea if this was a safe area to be wandering around alone in.... after giving up trying the find them, we took an uber back to our hotel. A wasted night. I still can't believe that the tour left us there. Unbelievable! I would absolutely recommend a different company - one with more and better reviews. This company is abysmal!