Thirty Minute Flyboard Experience in Cabo San Lucas

Worst experience I’ve ever had. For one I need a refund because I overpaid $10 to get there & its broken. I tried to give the company less hassle by accepting the exchange service for jet ski instead of refund but the jet ski is only $90 when I originally paid 100. Online it says Roundtrip transportation with the company. Both days I had to walk up to the beach, no one came to pick me up so I was late because he told me someone will come at 10:20am which I was waiting outside in the burning hot weather once I realize it was close to the time I had to start , I had to walk 13 mins to the excursion. No one offered my change for the difference I paid, then he said he cut my ride short because I was late when NO ONE CAME to pick me up from the hotel. Mind you before that I had to keep calling to confirm the reservation because everytime I called the people only spoke Spanish & couldn’t understand. They didn’t respond to any emails & when I called the second number online , the man who actually finally spoke English got a attitude with me & didn’t even identify me and said just show up. The transportation shouldn’t be offered online if it’s a hoax. Worst customer service. As I arrived they was into altercation with another customer about the same issue I had & they gave me a receipt with a 1 cent refund for a $100 deposit for the jet skis which I didn’t even want to ride in the first place but they hassled me into taking the ride. Since they took 100 hold off my card it made the account flagged & I wasn’t able to use my card for the entire day after it. Never recommended it.

The client explained that the checking process was very confusing and unorganized. As the concierge manager for Cabo Luxury, and David's personal concierge, I would love to schedule time to understand.