Jetpack Flight in Miami

Tour was cancelled after keeping me waiting on 2 hours..no one turned up at the meeting location. Office address is wrong. I am waiting on my refund amount which was promised that I will get it.

We didnt get to do watersports because of rain and we didnt get any refund

Nobody showed up for my appointment.

We're from out of town and booked online for two jet packs at 11 am When we flew in it was raining on and off. rentless water sports ended up scheduleing us to a new company with out telling us. Come time for our original aponitment we're looking for this address we get a text message saying our appointment was at the 1:45pm. So we find something to do till one and started heading to the restless watersports we're calling trying to find the location and get on the phone with the guy and he still does not tell us we were transferred to the other company his friends company. So we finally find the place and that's when she tells us what was going on. She then tells us she does not have the jet pack only the sly board and that they don't do the go pro video as we also paid for. We contacted the guy the first day about getting our money back for the go pro and it's now 4 days later and he is now not answering the phone. Very unprofessional very rude and will not be going back. A scam

They forgot to put us on the schedule; and did not have the jetpack available. Kinda ruined our plans for the day.

I found this company on groupon and was in the area for vacation so I called the company personally to talk to them about the details. They told me that if I booked directly with them they would honor the groupon price. They claimed that if I booked through groupon I couldn't use their services for 7 days which by that time I would be back at home. The groupon was advertised at $138.00 tax included. I was charged $160.00. When I called to inquire they told me that I had to pay taxes but the rest would be refunded to me. Two weeks later I still haven't seen a cent. The actual activity was a birthday present for my brother and he had a great time so the service was good but I feel that this company is dishonest.

Booked me for a Wednesday then said it was a mistake since they do maintanace on Wednesdays. Offered another day 2 days later when I was due to return home. They are many better places that are legit and offer great accommodations. I won't put the name of the establishment I dealt with but I don't remember it off hand however it's a French man right on the dock right by Jetboat. Do yourself a favor and find him before booking with these guys. I'm waiting on my refund, hopefully no issues with that.