100% of deposit refunded 7 or more days prior to tour date. 75% of deposit refunded 5 days prior to tour date 50% is refunded at least 72 hrs before tour. 25% is refunded at least 48 hrs before tour. No refund if canceled within 24 hours of tour date. Cancellation of a reservation must be done in writing at [email protected] and we must confirm back in writing. Cancellation received within 48 hours will be given full credit in the form of a same value certificate towards a future tour for use within 12 months of the original reservation. We will make our best effort to sell your charter/tour and give you a full refund, however this is not always possible at the last minute.
Credit card used for online booking will be kept on file and used toward damages, or extra time used by customer.
In the event of a group Jet Ski rental a group security deposit(s), cash or credit card, from all persons in group will be held collectively in the event of any damages and/or incidents.
Responsibility for Damages: Regardless of fault, renter is responsible for loss or damage to the rental equipment up to the replacement value of the rental equipment.
Operator will determine any weather cancellations. If weather forces cancellation before trip departure, we will make every effort to reschedule, if customer cannot reschedule, you will receive a full refund. Weather interruptions AFTER tour departures will be compensated in the form of a voucher good for 12 months from tour date.
No make-up time or partial refund on late arrivals. Our captain will be ready for pick-up 30 minutes prior to your scheduled trip so plan accordingly.
No refund, No rescheduling for no show. please call us if you are running late. if we don’t hear from you within 30 minutes of your scheduled time we consider you a no-show.