A Warm Welcome to Nairobi

As a wildlife photographer with a deep love for Africa, I have traversed the continent countless times, capturing the beauty of its landscapes and the majesty of its creatures. Yet, despite my frequent travels, the hustle and bustle of airports have always been a necessary evil. This time, however, I decided to try something different. I had heard whispers of the Meet & Assist Service at JKIA Nairobi, and I was intrigued. Could this service really transform the often chaotic airport experience into something seamless and stress-free?

Upon landing at JKIA, I was greeted by Mark, a member of the Umbato team. His warm smile and professional demeanor immediately put me at ease. As someone who has navigated the complexities of African airports more times than I can count, I was skeptical about how much assistance I truly needed. But as we moved through the bustling terminal, I quickly realized the value of having a knowledgeable guide by my side. Mark whisked us through security in a mere ten minutes, a process that would have otherwise taken hours. It was a revelation.

Navigating the Unexpected

Traveling with family members who had never set foot in Kenya before added an extra layer of complexity to our journey. As we waited for our luggage, we discovered that only two of our five bags had arrived. Panic began to set in, but Mark was already on it. With a calm efficiency that belied the chaos around us, he took charge of the situation, liaising with airport staff to track down our missing bags.

Our plans to fly to the Mara early the next morning meant we couldn’t wait around for the bags to arrive. Mark assured us he would handle everything, and true to his word, he did. He kept us updated on the status of our luggage and arranged for them to be sent to Wilson Airport, where they would be flown to us in the Mara. It was a level of service that went above and beyond, and I was left in awe of his dedication and resourcefulness.

A Smooth Departure

As our trip came to an end, our family members were set to depart Kenya before us. Given their inexperience with international travel, we once again enlisted the help of the Umbato team. The airport was a hive of activity, and I felt a twinge of anxiety at the thought of leaving them to navigate it alone. But with Mark by their side, my worries were unfounded.

In just 45 minutes, I received a message from our family saying they were comfortably settled in the lounge, having been shown to their gate by Mark. His attention to detail and commitment to ensuring a smooth journey for his clients was truly impressive. It was clear that the Meet & Assist Service was not just about getting from point A to point B; it was about providing peace of mind and a touch of luxury to the travel experience.

Reflecting on my experience, I can confidently say that I will never pass through JKIA without the assistance of the Umbato team again. Their first-class service transformed what could have been a stressful ordeal into a seamless adventure, allowing me to focus on what truly matters: the thrill of the journey and the wonders that await beyond the airport doors.