Parasailing Adventure in Ft Lauderdale

My husband and I took advantage of the parasailing and jet ski rental on our honeymoon as they’re very close to Bahia Mar, where we stayed. I’ll condense to bullet points. Parasailing: • We rented a GoPro for our ride. Although the website says 10-15 in the air, our SD card is only 6 minutes long. $250. • Boats hold 12 visitors and 2 crew. They did not take precautions for COVID, even as simple as wiping the boat down between parties, or decreasing the amount of people. • The boat says no drugs permitted. The captain smoked 3 cigarettes and threw each butt into the ocean. I’m from MN, but I care about the oceans as much as lakes. To see a Floridian have such disrespect toward their own habitat was disgusting. I’ll call him out by name because it pissed me off so much - Chris. • Grant was cool. He was kind, funny, and informative. Shout out to Grant. If it wasn’t for Grant, this would be a 1-star. Jet Skis: • The email leaves out the fact you’ll need to take 20 minutes to read a pamphlet, then take a 25-question quiz about operating vehicles in the ocean, upon arrival for the excursion. A heads up would be helpful to begin looking into the laws. • Our time-slot was 1:30pm. We arrived at 1:15 and completed the test around 1:35. Our guide went to get lunch, came back at 1:45. Instead of getting us going, he proceeds to help the group that was behind us. I believe this is because the group rented a boat ($750 on website) which costed more than our jet skis ($250 again), and gave them priority because they spent more. We left, finally, at 2:15pm. • They simply sprayed water over the skis, versus wiping them down with disinfectant. I hope they disinfected and I just didn’t see it. • Brandon, the guide, offered to take our photos, of which we were really appreciative.

The entire experience was the worst I ever had in my life. They were 45 minutes late. We had to transfer to another boat mid-point in the middle of the ocean because they did not do a test run ahead of time to confirm everything was working properly. Then the gentleman's boat we had to transfer on was extremely rude and saying come on hurry up (mind you I have a bad knee, so I can't move quick). Then advised they don't work for the company, they were asked to do parasailing for their friends as a favor. Then advised that doing jet ski is a travel at your own risk. So we went across the street where we received a way better experience and customer service. >>>Atlantic Beach Company was amazing for the jet skiing, call them at 954-543-2938. I plan on doing their Banana Boat next week, after finishing up some of my business work. I'm trying to convince them to implement a parasailing as well. >>>AGAIN, you have been warned of FT. Lauderdale and their horrible services.

I booked parasailing for 2. When I got there, they told me that the boat was not in the water and that they would call me back the next day. They never called and nobody answers the phone or emails. I paid for a parasailing trio that I never went on. Could not be more disappointed

Nasty & big fat liars. We were told we will get a full refund because we didn't end up going up because of the winds. & at at the end they didn't give the refund.

On our way to the site, got a call that boat was delayed. We ended up waiting in the parking lot for an hour & a half for no good reason. We were fed a bunch of BS as to why we were so delayed. By the time we got on the boat My mother & I were fed up & turned off

When we got to the middle of the ocean the crew finds the bar is not on the boat. We had to go back and get a new one and that process took over an hour. The crew blamed it on other people, but it’s inexcusable that they didn’t check to make sure they had all the equipment before leaving the first time. The driver was very reckless and he almost flipped the boat a few times. The crew was also smoking on the boat, and they didn’t care about anyone else. This was my 6th time parasailing with this company and was by far the worst experience I’ve ever had. I will never come back to this company if something isn’t done.

The guys who took us out forgot the bar needed to parasail. We had to take down the parachute and go all the way back in to get it. It was a huge waste of time and money. The two guys were also really unprofessional and unprepared. The conditions were awful and most of the people got sea sick. I’m a small business owner and I know that sometimes things can come out of no were but this was completely foreseeable.