Miami Celebrity Homes Cruise

I didnt get to take the trip because only 2 people booked. I’m currently waiting on my refund.

We were informed 5 minutes before the ship was set to sail, that they did not have enough people to go out. Even though there were three sets of families ready and waiting. We were told to use another place nearby but they didn’t set sail for another hour; totally inconvenience. I have still not received my refund after 48 hours.

First of all the sound system was horrible and they had two people handing out forms for us to complete regarding some some sort of discounts while the cruise director was speaking ! I missed information on celebrity homes because the two firm representatives were talking . Very Unprofessional!! I would not recommend this cruise to family and friends ever ! So disappointed!

The crew were professional

Tour guide was very clear and fun ny...

The time of my booking (4:30 pm) was changed by 4 hours (!) earlier by Viator without finding out if my mom (74) and I can make it. I requested a refund right away, but didn’t get anything. I sent emails (3), called a number of times the number provided - no response, no voicemail. Just a robbery. Take money, provide zero service. Zero.

After booking, I received an email informing the boarding protocol and to call a number if I needed assistance with rescheduling. I was running behind on the day of the cruise and called that number accordingly. I called 4 times in attempts to be rescheduled and no one anwsered. I did not want to lose out on the $130 I paid. I was able to modify my schedule to make the 1 pm check-in time. I rushed to arrive at the port to check-in specifically at 12:57 pm to be told the tour check-in time was modified to 2:10 pm (not good communication nor good customer service). Then once onboard the cruise, masks nor social distance rules was not enforced that were listed on the confirmation email. I do not foresee myself booking this tour nor recommending it to anyone in the future.