Miami Celebrity Homes Cruise

My cruise was cancelled when thought I got confirmation the day before

Reserved Reservations for 2. Just to show up and the place be closed. No warning ahead of time. Complete. scam. I went of a boat tour right next to this one highly recommend them.

My family and I did not get to go because they canceled our cruise and I was asked by one of their employees named Marcos to wait for an hour and a half to see if we could possibly get on another boat company’s cruise named the Island Queen. They also did this to 6 other customers that reserved their 6:30 slot. We’re not from Miami and we did not have the time to wait an hour and a half for a possibility to get on another company’s cruise. Fiesta cruises requires their customers to reserve time slots and they offer slots all day up to 7:30 at night but told us that they do not like take people out in the evening. My argument was why offer evening time slots if you don’t want to take your customers out that late? I reached out to the manager Holly through email to request a refund her response was I was offered another boat cruise and apologized for the change but did not offer me a refund. I replied back to her stating I was offered to wait and possibly see if another boat had room for us to get on. That’s not professional and unacceptable and I requested a refund but have yet to hear back from her, this was three days ago. A little piece of advice, if you want to go on their Celebrity cruises do not reserve any of their time slots after 4:30.

Left late and returned, narrator had such a heavy accent that we only understood about 25% of what she said.

It’s was a super incredible family Sunday!

The guide was very difficult to understand. Her command of language was Not strong. Her description of what we were supposed to be looking at was confusing. She kept saying “the house with the lights on”. just about all the houses had lights. Her descriptions were Very scripted and robotic.

Enjoyed the trip, love the treatment, friendly host