Apr 26, 2025
Amazing experience, superb guide - I'm absolutely amazed with the trip with Artic Adventures and our fabulous guide Andżelika aka. Angel. The trip itself was an extraordinary experience, to see Glacier on my own eyes, such a beautiful place is priceless. Our guide Angel, she was another element of the amazing experience. She explained the details about the Glacier, how old it was, how it was formed etc. She was very kind and in additional she really loves nature what was visible in multiple situations when talking about the weather, nature and Glacier. This experience will be in my heart to the end of my life. Our visit (15.04.2025)
Review provided by Tripadvisor
Apr 17, 2025
Glacier tour must do - We went to diamond beach & walked around the glacier lagoon before meeting our guide & heading into the glacier. The large chunks of glacier ice on the beach & floating in the lagoon were a site to see. Inside the glacier the ice was glowing blue in various spots & our guide was kind enough to take photos for everyone in the group.
Review provided by Tripadvisor
Mar 24, 2025
We had a really nice tour... - We had a really nice tour with Lisa. The cave was amazing and we loved it. We needed to ask a little before we found the right company.
Review provided by Viator
Feb 12, 2025
Ice cellars - Superb experience with a guide at the top!
The children loved the experience of visiting ice caves for more than successful photos.
The additional explanations about the Jokulsaron area during the transfer were really interesting.
Review provided by Tripadvisor
Apr 2, 2025
They made us drive through a blizzard, only to cancel 10 mins after arrival.. - We booked the ice cave tour for 9:30 in the morning, but due to severe snowstorms, the road from our hotel to the meeting point was closed. We called them at 8:00 (when the office opened), and they informed us there was nothing going on, we could easily get there (we couldn't! I have attached a picture of our hotel parking for reference, the roads looked the same).
Finally, they agreed to let us rebook to 13:00, hoping the storm would ease down and the roads would be safe again. We drove through the storm to the meeting location, but the parking was closed, a temporary parking location was being created on the beach (very dangerous!). When we tried to park there, a ranger from the national park came to us that we were absolutely not allowed to park there. This was all very confusing. Upon exiting our vehicle, 10 minutes before the agreed meeting time, we received a cancellation in our email because of the bad weather.
They probably already knew that morning that the weather was too bad for tours to depart all day, but they made us drive anyway. We saw several cars tipped/on the side of the road due to the hazardous conditions! I understand the Icelandic weather can be very unpredictable, but they should be pro-active in keeping tourists safe, not making them drive unsafe roads and park on hazardous lots.
Review provided by Tripadvisor
Feb 21, 2025
Don't use artic adventure - Dangerous drivers on the mini buses passing cars in Dangerous condition.
We ignored this and despite this booked ice cave with them.. had 4 x 4 and drove all the way from Reykjavik, condition turned road closed by authorities despite fact we could have driven the road as we had 4 x4 . Contacted company and they didn't care..refused to give refund.
Don't use them..waste of time and awful customer service..
Don't bother answering me with your generic email response
Review provided by Tripadvisor
Jan 31, 2025
Awful customer service - Do not use this company. Awful customer service care. A party of 9 of us set off on a five-hour journey, 3 hours in despite our best efforts we were turned back door to the extreme weather conditions. We contacted customer services and advised them but were told the weather is unpredictable and that we weren't able to get a refund! We were told we skulls have stayed closer to where the adventure was! The cost implications of booking accommodation for 9 people for one night when we had already paid for an apartment would've been astronomical and not feasible.
Our party lead was advised to email the company on our return to find a solution which he did. Only to be patronised in the response from the company. Whilst we appreciate that the weather is unpredictable the company should have provided at least a partial refund. We had all saved for this trip of a lifetime and to lose hard-earned money in this way is devastating. A very poor show indeed.
Terrible!
Review provided by Tripadvisor
Jan 30, 2025
Inconsiderate treatment from the company - A group of us, 9 in total, had booked a visit. We started from Reykjavik in clear weather with no snow or ice. As we progressed the weather deteriorated and after some 2 hours we hit a blizzard with zero visibility and were turned back by the authorities as the road was blocked. It was impossible for us to continue and positively dangerous. When we contacted the company we were told that they were not responsible for the weather, which is stating the obvious, and they would not return our payment which was the best part of a £1000. They did not offer us an alternative date either. Considering that this was Iceland in January, such conditions are not unusual and I would have thought that basic good will and consideration would have been the least that we could have expected. This is a poor reflection on the venue and on Icelandic tourism. I would advise anyone to treat this company with caution as their policy is to fleece any potential customer. As a matter of principle I intend to contact the relevant Icelandic tourism authority.
Review provided by Tripadvisor
Jan 29, 2025
No refunds. - We were on the way there, but a snow storm hit, and we were turned around due to the harsh conditions, and when we phoned in to try get a refund, they didn't allow it. Not even a segment of the money we paid to do the ice caves was returned. They said that they don't control the weather but neither do we. And there were a fair few of us going so we've lost out on a lot of money. We didn't even have the option to continue driving as people were blocking the road ahead and directing us to turn around.
Review provided by Tripadvisor
Jan 19, 2025
Awful - Incredibly disappointed, our first trip to Iceland and booked to visit to Crystal caves for today.....the weather turned bad after travelling 3 hours and we were turned back by the authorities as the road was closed due to the weather. We contacted the company, who advised us that this was out of their control and we weren't entitled to a refund. As the weather is so unpredictable in Iceland, we also could not predict the adverse weather conditions and therefore the weather was also out of our control and could not travel on a closed road. The company refused to refund us and advised us that we wohave to go through our insurance company to reclaim the money.
Review provided by Tripadvisor