Would recommend. - Great trip. All in Spanish but someone kindly interpreted. Prompt pick up. Breakfast stop efficient. Bumpy roads but so worth it. I was dropped off at Palenque and jumped straight into a swimming pool to cool off. Would recommend. Prompt pickup so be up and ready to go. I took swimming stuff but didn't go in.

Great tour company - Use Viator They were outstanding in all ways. They were on time. They were very concerned with how we were enjoying or not enjoying what where we were or knowledge of San Francisco was over the top vehicles were top notch can’t say enough about how well they took care of us on the days that they picked us up

A really long trip (from... - A really long trip (from 3.30 am to 22.30) but absolutely worth, aqua Azul and Palenque are breathtaking!

A long but worthwhile trip. - I did this very long day trip as a one-way, staying in Palenque instead of going back to San Cristobal. I booked with Jalapeño who are cheaper than some other agents. I had booked a different day tour through my hotel and paid more and it was still Otisa travel (which is Jalapeño’s other name) who operated the tour so I think it is better to go to them directly. Everything ran smoothly and on time. Our driver did a good job of staying ahead of the herd of tour buses so we got shady parking and quieter times for photos. Contrary to what Lonely planet says, you should swim in Agua Azul (not Misol-Ha), which has lots of lovely swimming spots as well and plenty food vendors and shops and we had 2 hours here. Misol Ha was a shorter stop for photos. In Palenque, our bus hired a guide. Palenque is a beautiful site. Although it was a long day it was worth the effort. We did not eat until after Palenque - tell your driver if you want to eat beforehand. I think there was a communication breakdown as we would have preferred to eat before. I am glad I did not have to drive back.

Palenque - We enjoyed our tour and campanions . Lots of bumps and turns, but just have to be aware in case you don’t want to deal with it. We were fine. The views are beautiful. We got a guide in palenque for the history and jungle tour. The falls are beautiful. Really enjoyed our trip

Amazing sights but don’t do it this way - The 5 hours we spent at Palenque, Misol-ha and Agua Azul were absolutely incredible. The natural beauty and history is stunning. It was well worth paying extra for a guided tour of Palenque (only your entrance is included in this tour). These are 3 sights you have to see. However we spent 13 hours on a bus on a windy, bumpy road through the jungle. It was intense to say the least and we absolutely hated the travel, despite our driver’s best efforts. Some people were smart and travelled one way with an overnight stay in Palenque to break up their journey. I really wish we had done this because the bus journey was interminable. We left San Cristobal at 3.30am and only returned home around 9.30pm.

Viator failed - Viator does not care about safety or contract obligations and I have a chat that confirms so recommed to all to book directly with local operators

Worst service ever - Person throwing u in small bus and driver not helping clean or having any supplies. Being forced to switch buses on way home and wait for an hour, second bus barely had room, being throw at a tour guide that was selling crafts , not part of this trip but felt like we couldn't go in without him

Please avoid them - They did not treat us well during our trip. The manager had the nerve to threaten me calling on my phone just because I complained about the bad service we got

They did not show up! - They didn’t came to pick me up, and didn’t even let me know! Bad experience! At least I did get my money back..