Jul 7, 2025
A Journey Through the Pamirs – Made Truly Special by Kokon - Travelling the Pamir Highway is an experience in itself, but doing it with Kokon as our guide made it unforgettable.
A local from Murgab, working with Visit Alay- Kukun, brought the mountains, valleys, and remote villages to life in a way only someone deeply connected to the land can.
He was professional, thoughtful, and incredibly knowledgeable. He knew every turn of the road, every mountain pass, every story behind the landscape. His English was excellent, his driving careful and reassuring, and he was always punctual, patient, and kind.
But more than that, Kukun brought warmth and sincerity to every moment. He made us feel welcome, safe, and looked after our group so well. His humour, humility, and good heart will be remembered for a long time!
If you’re looking for more than just a driver—if you want a guide who truly enriches your journey - I really can’t recommend Kukun highly enough. He’s someone you’ll be grateful to have met.
Review provided by Tripadvisor
Jul 6, 2025
A breathtaking experience ride in the Pamir - The Pamir Highway has definitely been the highlight of our trip.
Incredible views, jagged peaks, deep valleys, and turquoise alpine lakes accompanied us throughout the entire journey.
On top of that, we were lucky to have the best driver and guide in the Pamirs: Kokon. A local from the region who was with us for the entire Tajik side of the trip. He's an amazing person, full of positive energy, friendly, funny, and always wearing a contagious smile.
He took us to spectacular hikes and viewpoints, local restaurants and cozy family-run accommodations (usually around $20 per person, with dinner and breakfast included).
The Pamir Highway is, without a doubt, a breathtaking experience, but Kokon made it ten times better.
Review provided by Tripadvisor
Jul 3, 2025
all went smoothly - had a great time with our guide shamil.who made sure everything was going smoothly.
they dealt with all the permits that were needed.
Review provided by Tripadvisor
Jun 26, 2025
Breathtaking views and very caring staffs - Simply an amazing trip. Breathtaking views of pamir with perfectly aligned schedules and transportation.
Got to meet great people, especially the driver Demir was awesome. Could tell the staffs were very caring and responsible of the tourists. This tour was great for its cost as well.
Review provided by Tripadvisor
Jun 19, 2025
Pamir Highway - Mandebay the best driver - The 9 day Pamir Highway trip organized by Visit Alay was truly great. I mean, the place and the route itself doesn't need any explaining — it is absolutely beautiful.
What I do want to compliment here is the price of the tour which was quite competitive — that is to Azi's credit, the owner of Visit Alay.
But the real star of the show was our driver/guide for the whole drive on Tajikistan: Mandebay.
Truly a great guy, very very skilled driver (which is a must considering the roads we go through — but he went beyond the average!). A very friendly and trustworthy guide.
If you do go to do this tour, if possible, please request for Mandebay to be your driver. You won't be disappointed!
Review provided by Tripadvisor
Jun 15, 2025
Wonderful trip - The driver is excellent, good service. Very kind and friendly. Give me a lot of helps.
A good knowledge. Will recommend to my friends.
Review provided by Tripadvisor
Jun 10, 2025
Amazing trip on the Pamir Highway - Us, a couple from Australia in our 50/60s, moderate fitness. Visit Alay organised our 8 days Pamir highway road trip
We had to organise our GBAO permit with an agent in Dushanbe. We got that by email and printed 10 copies. Bring also 10 copies of your passport for the border controls.
Our Pamir highway trip ( from Osh to Dushanbe) was amazing, everyday was WOW. We had to change drivers and cars in the “no man’s land” between the Kyrgystan and Tajikistan borders.
The scenery ( and the altitude) took our breath away, we drove most of our second day at 4000m high and had one mountain pass at 4660m. End of May is really good as you still have snow on the peaks and you can see the shepherds taking the animals to the mountains.
It was freezing up there but we had warm clothes. Yurts have also heaters inside.
We spent 4 days in the Pamir mountains with unbelievable scenery every corner. Our driver went off-road for many hours. We did not get sick with the altitude but feeling very tired, no chance to hike for us.
Then we went towards the border with Afghanistan via the Khargush gorge, very scenic on a scary road. The marmots are very entertaining while it was interesting to see all the shepherds taking their animals to the summer pasture.
Another highlight was to go to Afghanistan for the Saturday market. This was unplanned, there are 3 locations on Saturday that you can cross the border, worth asking your guide.
Everyone was very friendly, guest house confortable ( but no wifi), note to throw your toilet paper in the bin, only cash used.
I am so glad we had a driver who could take us off road where we would not go by ourselves.
In some villages, if it was raining, the electricity got cut off so bring torches
The food in Tajikistan was a bit repetitive. I like the roast chicken, the pilaf and the soups. There are plenty of dishes without meat for the vegetarians
Our driver Kokon was amazing, friendly, good English, safe and devoted for us to have a good time. I recommend Visit Alay to organise your Pamir trip. They can customise to make sure you have a good time
Review provided by Tripadvisor
Jun 1, 2025
Exceptional Care & Crisis Management: Visit Alay & Driver Joomart Delivered a Perfect Kyrgyzstan Journey - Exceptional Care & Crisis Management: Visit Alay & Driver Joomart Delivered a Perfect Kyrgyzstan Journey ⭐️⭐️⭐️⭐️⭐️
My recent Kyrgyzstan trip, meticulously arranged by Visit Alay, concluded flawlessly, largely thanks to their professionalism and the outstanding service of our driver, Joomart. This perfect experience stemmed from their incredible capabilities in handling both details and emergencies.
The Thoughtful Guardian - Joomart
• Solving Core Concerns: During pre-trip discussions, I voiced concern about the potential lack of hairdryers in mountain accommodations. Joomart proactively verified the availability of a hairdryer with each booked hotel/homestay in advance, ensuring we had access immediately upon arrival. This attention to detail significantly enhanced our comfort.
• Swift Altitude Sickness Response: Near the Pamir Highlands, a companion experienced symptoms of altitude sickness. Joomart immediately drove us to a local pharmacy to procure locally effective altitude medication. Moreover, he promptly arranged for a local doctor to visit our accommodation for consultation and guidance, alleviating our anxiety. His focus on our well-being was deeply appreciated.
• Safe & Steady Driving: His driving throughout the journey, even on challenging mountain roads, was consistently safe and reassuring.
Osh Airport Cancellation Crisis - Teamwork Prevails
Our journey's finale was unexpectedly eventful at Osh Airport: All flights were suddenly cancelled due to severe weather and system failures.
• Remarkable Solution: Amidst the chaos and our growing anxiety, Joomart sprang into action, making numerous calls to airlines, agents, and contacts. Within two incredible hours, he successfully secured us seats on the soonest available international flight (typically via hubs like Urumqi) back home. His efficiency in navigating this crisis was astounding.
• Care Until the Last Moment: Considering the recovering companion, Joomart not only drove us to Osh Airport himself, but also thoughtfully arranged for a very helpful friend to assist us all the way. His friend graciously handled our two heaviest suitcases, guiding us through the complex check-in, customs procedures, and stayed with us until we were safely through security. This seamless support provided immense peace of mind in a highly stressful foreign airport situation.
The Solid Backbone - Visit Alay
Throughout the Osh Airport ordeal, the Visit Alay backend team maintained constant, real-time communication with Joomart, offering crucial support. Their 24/7 professional readiness and rapid response capability were fundamental to the seamless resolution.
Conclusion: Why They Deserve Full Marks
The combination of Visit Alay and Driver Joomart exemplifies what "professional" and "caring" service truly means. They:
• Attended to details (like hairdryers) for enhanced comfort.
• Excelled in crisis response (AMS, flight cancellation), demonstrating exceptional local resource mobilization (connecting pharmacies, doctors, networks) and problem-solving efficiency (securing tickets in 2 hours).
• Delivered human-centered support (arranging airport assistance, carrying luggage) to ensure a consistently positive experience.
For travelers seeking reliable, worry-free journeys with the assurance that any challenge will be expertly handled, Visit Alay with Driver Joomart is the unequivocal choice. Their dedication to responsibility and solution-oriented approach transformed my Kyrgyzstan adventure into an unforgettable highlight. I will wholeheartedly recommend them to anyone planning a visit!
极致专业的关怀与危机处理!Visit Alay & 司机Joomart打造完美吉尔吉斯之旅 ⭐️⭐️⭐️⭐️⭐️
刚刚结束由 Visit Alay 精心安排的吉尔吉斯斯坦行程,必须为他们的专业素养和司机 Joomart 的卓越服务献上满分推荐!这段旅程的完美体验,离不开他们在细节和突发状况中展现的超凡能力。
细致入微的关怀者 - Joomart
• 解决关键痛点: 行前沟通时,我表达了对山区住宿可能没有吹风机的担忧。Joomart 提前与每一家酒店/民宿确认吹风机的配备情况,确保我们抵达后都能立即使用到,这对行程的舒适度至关重要,非常感谢他的细心落实。
• 高效应对高反: 在帕米尔高原附近,一位同伴出现了高原反应症状。Joomart 第一时间载我们前往当地药房,购买当地人普遍使用且有效的高反药物。更让我们安心的是,他 迅速联系并安排了一位本地医生 亲临我们的住处进行检查和指导,消除了我们的不安,这份对健康的重视令人感动。
• 稳健可靠的驾驶: 全程驾驶平稳安全,在山路崎岖复杂的路段也给予我们满满的安全感。
奥什机场取消危机 - 团队协作显神威
旅行的最后在 奥什机场 (Osh Airport) 遭遇了惊险一幕:所有航班因突发原因(后来得知是有恐袭俄罗斯飞机的危险)被大规模取消,归途受阻。
• 行动力爆表的解决方案: 面对混乱的机场和焦虑的我们,Joomart 立刻行动起来,打了无数通电话 与航空公司、票务代理及其他联系人沟通协调。令人难以置信的是,他在不到两小时内 成功为我们 锁定了最近一班飞往国内主要城市(如乌鲁木齐)的国际联程机票,效率之高令人叹服。
• 延续至最后一刻的贴心: 考虑到那位刚经历高反的同伴身体尚未完全恢复,Joomart 不仅亲自送我们到奥什机场,还特意安排了他一位非常友善的朋友全程协助我们。这位朋友在机场 主动帮我们提了两个最重的行李箱,引导我们办理复杂的手续、通过海关,直到护送我们安全通过安检才离开。这种无缝衔接的关照,让我们在极度混乱的异国机场也能感到无比安心。
坚实后盾 - Visit Alay
在整个奥什机场的突发事件处理中,Visit Alay 的后台团队与 Joomart 紧密协作,实时沟通进展,给予了强大的支持。他们24小时的专业待命状态和在危机中迅速响应的能力,是整个问题得以完美解决的核心保障。
总结:为何他们值得满分
Visit Alay 和 司机 Joomart 的组合,完美诠释了何为“专业”与“用心”并存的服务。他们:
• 从细节处着手(如吹风机需求),提升旅行舒适度。
• 于问题发生时(如高反、航班取消),展现出 超强的本地化资源调度能力(联系药房、医生、人脉网络) 和 高效的解决效率(两小时搞定国际机票)。
• 充满人情味的安排(如安排朋友全程送机、主动帮提重行李),确保客户体验始终在线。
对于寻求可靠、省心、能妥善应对任何突发状况的旅行者来说,Visit Alay 和 Joomart 无疑是最佳选择。他们对客人的责任心和解决问题的能力,让这段吉尔吉斯斯坦之旅成为了难忘的美好回忆。我会毫不犹豫地向任何计划前往此地的朋友推荐他们!
Review provided by Tripadvisor
May 27, 2025
Best driver in the world - Fast communication with the office and we had an excellent driver. Kanybeki was an intelligent, helpful, nice, knowledgable guy. He answered all of our questions and we learned a lot about the Tadjikistan and central Asia. Such a great guy. Would love to go again with him.
Review provided by Tripadvisor
May 18, 2025
The best tour company! - Thank you for the tour!
It was truly a fun tour filled with breathtaking scenery and adventure!
I had such a great time.
I’m so glad I got to discover Baha!
It was amazing!
Review provided by Tripadvisor