Easy transfer from MXP airport - This was an excellent service. Convenient and great price. There was a banana peel and gum on the front pocket of our seat but otherwise it was a clean bus. I'm so happy we didn't have to worry about navigating the train system or $100+ car transfer. The bus dropped us literally 4mins walking distance from our hotel Excelsior Hotel Gallia (which was LOVELY as well by the way & in a great location) I love that the bus runs every 30mins too! Would definitely use again in the future.

Great experience - Brilliant service, the journey didnt take too long. Bus was comfortable with WiFi. Easy bus stop to find, this made our trip less stressful

Excellent Service - Excellent Service efficient and clean, and the staff is very friendly The price is very reasonable Thank you for everything I will come back to you

We were asked to bring a... - We were asked to bring a printed copy of the voucher, which was inconvenient. The location shown on Google Maps was incorrect, and the staff at the pickup point were unhelpful. They didn’t properly check our voucher and later told us we were waiting on the wrong side. When we tried on the other side, we had a similar experience. The driver was good and the bus ride itself was comfortable, but for someone new to Milan, the confusion around finding the correct stop and the lack of clear communication from staff made the experience frustrating and not worth the trouble.

Disappointed - Informed to pick up tickets/vouchers for the bus and went to meeting location and nothing was there. Contacted tour company and no response with further information. Ended up using alternative transport to the airport.

Waste of money - We had a glitch of a system,the tickets got bought for the other way around.We were told that's it's not a problem by a multiple drivers before that one bus we needed.The driver made us pay again and was brutaly rude and screamed.

Want the full heat stroke experience? Just use Terravision - Took the Terravision shuttle from Milan Centrale on a blazing hot day—big mistake. The bus had no air conditioning, the windows couldn’t be opened, and the only hatch for ventilation was “off-limits” because, according to the driver, it was broken and might fly away if opened. To make things worse, it was 39°C (102°F) outside, and somehow even hotter inside—because the driver had the heat on. Yes, the heat. Maybe the engine was overheating and this was his DIY cooling method? Who knows. There was an elderly couple near us who were visibly struggling to breathe. The ride took over 45 minutes, and honestly, it felt like a slow roast on wheels. If someone had passed out or had a heart attack, who would’ve been responsible? When we complained at the Terravision desk, they shrugged and said they “just sell the tickets.” Multiple emails to customer service later—still no compensation or meaningful response. Bottom line: Use at your own risk. Next time, I’m taking a regular bus. At least you get fresh air—and dignity—for a better price.

No refund money - We booked 5 tickets online for €50. There were many people at the platform, and even though we had valid tickets, there was no space for us on the bus. We were told to buy tickets for a different bus and that we would be refunded. However, after requesting a refund, I was told that we used the tickets, even though we didn’t travel with your company and had to go with another one. Terrible customer service.

Awful. - Awful, they don't meet the schedule and if the bus fills up you stay out and don't replace with another bus. They walk around, talk on the phone, and they don't fix anything until you're about to miss the plane, and they send you to buy the ticket from another company, and they don't pay you back. Lousy service, avoid at all costs.

Worst experience - Worst travel agency, I have been waiting ouside of Milano Centrale in rain for a straight hour to enter the bus for them to only tell me that the bus is full. The bus was expected at 3:30 AM i got in at 4:00 AM and missed the flight because of them. Whatever you do DON'T DO ANY BUSINESS WITH THEM!!!!!