Enjoyed and would recommend Cancun Passion tour to Chichen Itzá - I greatly enjoyed my trip. I am a 40 year-old woman who left my group to go to the cenote and ruins solo. I felt safe traveling with the friendly, helpful and informative staff. They took care to make sure everyone was on time while not feeling rushed. The staff we’re really knowledgeable about modern and ancient Mayan culture, history and archaeology and took the time to answer our questions and to understand the information we were given. I would highly recommend their tour and I hope you enjoy your tour as much as I did.

Chichen experience - We reserved in advanced and the service was amazing!! We made multiple stops and the were perfect. This was an excellent reprice and will be doing this again!

Nice experience - Very good guide M Carlos Very friendly Nice explanation Nice experience Cancun passion very good service To be advised

Great family day out - We had a brilliant tour to Chichen Itza with our two boys (aged 8 and 1). The travel to and from the ruins was perfect. A good clean coach and very comfortable. I was around 2 hours 30 minutes each way. Lunch was very good and there was plenty of variety available, especially for vegetarians. Plenty of meat and fish options too. The tour itself was great. Carlos our tour guide was very interactive and ensured people were engaged throughout. He took time to explain the history and answered all questions. The waterfall was stunning and the market was equally as good. All round a perfect day out for the family and we learnt a lot.

Great experience, comfortable trip - Tour guides were entertaining and very knowledgeable. Trip to Cenote was really short — hope it was longer. Ride was comfortable.

A fun tour with lots of beautiful locations and information - This tour is fantastic! You visit so many fantastic locations and get to eat a ton of great food. It was absolutely amazing to do the cenote swim after Chichen Itza to cool off. Carlos is such an energetic, knowledgeable and insightful guide. Luis was so attentive, and really went out of the way to make sure that we were doing okay and that we were having a great time. The ride was nice and smooth, plus the bus was pretty comfortable. If you want to see Chichen Itza, this is the tour for you.

Must tour with this group - It was an amazing day touring Chichén Itza. Our driver Freddie picked us up at our hotel in a nice air conditioned bus and somehow navigated traffic quite easily. It’s a long drive, but the time passed quickly with history, stories and visuals to go with them. There was even a historian on board to answer questions. Our guides were engaging and enthusiastic the entire trip. We stopped for a restroom break and shopping before getting to Chichen Itza and once there our guide stopped in a shady spot at each location to tell us what we were looking at and the story behind it. We then had an hour to explore on our own. Then we stopped for lunch and experienced delicious, authentic Mexican food along with entertainment. We stopped at the cenote for a wonderful swim in a scenic location. Final stop was to stretch our legs and a little shopping before heading back. We were tired after a long day and our daughter left her phone on the bus. Not only did they have her phone, they dropped it off at our hotel on their next tour. Amazing guides, people and experience - this is a must do activity and make sure to book with Cancún Passion.

The great Chichen Itza, it was fun. - Very cool things to see, interesting facts, and amazing service! Great food and definitely would get the “five senses” package, it really adds to the experience.

Dishonest guides, tourist traps and scams - We went on the “Chichén Itzá + cenote” tour with Cancun Passion (booked with another affiliate agency). We mostly had a good time. However, this is a warning to anyone booking this tour with Cancun Passion: most of the tour is designed around scamming tourists out of as much of their money as possible, and the tour guides are complicit in the scams. First, the good parts. The guides we had, “Mike” and Eduardo (I think), were very punctual, energetic, and appeared knowledgeable (more on the “appeared” part later). The tour is filled with information on the Mayan culture and beautiful sites. The guide mentions extraterrestrial influence and Jesus visiting the ancient Mayans a bit too often for my taste, though (believe whatever you want, but I think a tour guide should stick with verifiable facts or otherwise consensus theory). The bad part starts on the first “bathroom break” before getting to the Mayan ruins. The guides tell you that you will have the opportunity to buy beautiful art from local artisans. To get to the bathroom, you need to walk through a maze of shops with very aggressive vendors who try to pressure you into buying. DO NOT BUY ANYTHING! You will find most of the same stuff in profusion at the Chichén Itzá site at 1/5th to 1/10th the price later. The guides don’t tell you that. Another scam occurs after the visit to the ruins, when the tour brings you to a nice but over-touristy cenote. Upon arrival, the tour guides spend a fair amount of time exalting a "local craft tequila" being sold there. DO NOT BUY THE TEQUILA! Upon returning home, we learned it was not authentic; the QR code on the bottle is fake, and the tequila is not listed as ever being distilled at the provided distillery (from the “NOM” number on the bottle). Research on the internet (search "Agavos" or "El Jefe" tequila) shows it is a scam, selling subpar tequila (if it is even tequila) full of additives and sugar at inflated prices to tourists. So, you end up paying 100$ or more for a bottle worth at most 20$. At the beginning, I said the guides “appeared” knowledgeable. Maybe. They say they are Mayan descendants. Maybe. They say the stuff they sell on the bus is to help schools that teach the Mayan language to kids. Maybe. But all the scams and tourist traps along the way made me lose most of the confidence I had in them.

Chichen Itza and Cenote were fabulous but go with another tour company. Overpriced and chaotic. - First of all I will say that having wanted to go to Chichen Itzá as a Child, I am not upset we went. It was incredible and the guide who took us around was very knowledgable. We had 2 hours in Chichen Itza which was fabulous to get all the instagrammable shots you could ever want. However… We were charged $195USD for this tour EACH. NOT the price advertised and we had to pay extra for stuff when there which we had been lead to believe was included. Pick up went okay but then we were dropped for 45mins at the side of the road with a few others to wait for a bus to take us the rest of the way. When the bus came, our ‚continental‘ breakfast consisted of one warm banana and half a cup of lukewarm coffee we got at 1030. The bus did have traffic but it all felt chaotic and not well managed. Having said I was lactose intolerant, only being given a banana as my breakfast wasn’t great (yes I gave them 4 days notice). When we got on the bus, the guide just joked that I wouldn’t be able to eat. Charming. At the city stop, it was 15 mins max given. 15 mins to wander around a plaza and get back. Again, it was rushed and we didn’t feel like we got an understanding of the place. At the cenote, we were given 45 mins to quickly enjoy it, take photos and then go. We were also made to pay $5USD per lifejacket and $5USD to get a locker key. This was not included apparently. It was such a beautiful cenote it was a shame we weren’t able to enjoy it and everything was such a rush. You do need to shower off before you go in. We googled the price of the cenote on the bus and found out to our dismay it is $8USD including lifejackets (Cenote Silva Maya). We felt really taken advantage of. We went for lunch where we then had loads of time to do very little at a place where they clearly wanted us all to buy stuff. The bus conductor on the way was also trying to get us to buy his own items or goods to the point where we felt we were on the Shopping Channel. At Chichen Itza we were then lead around and guided around the main part which was fabulous- it is for this guide alone we are giving 1*. His knowledge was great and he made Chichen Itza come alive. Having had other tours with other companies like Xcaret.com, this was chaotic from start to finish and easily the most expensive tour we went on. Bear in mind we eventually got to Chichen Itza at the absolute hottest part of the day and the heat was stifling so definitely take them up on the umbrella. At 4 we were then ready to depart but didn’t leave until 4:30. They do say they provide drinks but this comes from bottles they pour into glasses. The other tour companies either gave us reusable water bottles or cans. We also really did not appreciate the fact that they kept asking for more tips along the way and at the end. Whilst I appreciate the traffic was out of their control, the rest was not. If you want to go to Chichen Itza, go to another company. The other couples in our shuttle bus also complained.