Airport private transfer to Playa del Carmen

At first, both my assistant and I had problems booking the overpriced transfer from the airport to Playa del Carmen. We chose this provider because it was recommended by the airbnb host. We can start with the owner lying about the qualities of the vehicle. When asked for the differentiation between this service and the ones in the airport he mentioned that it had leather seats. What then I encountered was a plain vanilla van, all for myself. When I arrived at CAN airport, I tried to search for the driver but the meeting point provided by the owner (Terminal 3) was closed. I spent the next 45 minutes searching for the driver. Wrote and called the whatsapp number provided to no avail. This was one of the worst experiences I've ever had with a tourism company–an absolute lack of honesty, professionalism, and preparation. Hope this serves as a warning sign for other travelers. I'll never work with them again.