Highly recommended! - I booked 1/1/24 tour and was charged for it and received confirmation the day before. But I also received the tour operator's email on Dec 30 that said the tour on 1/1/24 was cancelled due to operation issue. I responded and rescheduled to 1/2/24. Email was not replied until one day later but I was glad that we received the confirmation. The tour was well organized. Some had to leave our bus to go to another tour. We were combined with another tour at Tulum. But overall it was very nice. Glad to have a taste of Tulum, Coba, lunch buffet at 3:45 pm, and Playa del Carmen. All quick stops but nice.

Bus bad...sights good - The sights were beautiful! The bus tour was not so great! The guide was nice and informative but we wasted so much time picking people up before we made it to our first event of the day. If you are interested in seeing this sights it would be easier to get a taxi to Tulum. If anything that is where the bus should pick people up. That was probably the worst part of this experience. The sights were awesome! Coba was amazing but we only had an hour of time visit, which sucked. Could easily spend a full day there. I wondered if out time was shorted due to all the delays in picking people up in the morning. We were the second group to be picked up and it was almost two hours before we started moving towards the first destination. Either way it was fun to see the sights but this service needs to get everyone at a central location rather than just picking people up in a giant tour bus all over the place.

One day adventure - Definitely a bargain for the price in terms of what we got to see and the transportation from my stay. I would say it would've been better if we had a little more time and coordinated tours of the Tulum ruins and Coba, but still was pretty good. Some folk wanted more time in Playa del Carmen for shopping, but the time there was fine. I definitely liked the Cenote the best and I got to do a couple of dives in it and someone captured a really nice shot mid-dive! The most important thing was I was able to use PayPal. Otherwise, my stay would've been a complete bust due to the issues that arise with my credit card after I landed in the Riviera Maya area.

Not the best service - Not the best customer service. The driver was an excellent driver although it was super windy & pouring rain we arrived safely at the hotel. Also we lost a lot of time for the tour because too many transfers. One stop we lost 45 minutes waiting for the other bus to arrive so some passengers can transfer to go to a different tour. I come here every year. But will try other servicer.

Rushed off our feet - The first problem was that we could not get the local tour company (Kbron) to confirm a pickup time until the evening before. While the pickup was on time, we drove north to meet the Cancun contingent and then had to backtrack. The stops at the Tulum and Coba ruins were less than hour - impossible to take in. Commentary (mostly in Spanish) was provided only at the beginning of the Tulum tour and not at all at Coba. Lunch was supposed to be 40 min but the long queu cut this to 20 min. Cenote was fine for a dip. Don't fall for the optional USD 25 'diamond' upgrade unless you plan to drink a lot of beer. If you go, bring a wide hat, shoes, water in a container (not clear plastic). Not recommended.

Not good, could be lot better - Guide is not good at planning the trip. Spent lot of time in heat while we waited for half of people got the bands. No cool water provided after returning from Tulum ruins. Lunch was at 4:45. With kids it became hassle. Left resort at 8 am and returned back at 10 pm. Only good thing is bus is good and amenities in bus are clean. No details provided about the Coba temples or Tulum ruins. Better go with diff guide.

Trip cancelled - I canceled my trip more than 24 hours ahead and according to Viator they never got the cancellation from me for that reason they refused to credit my account. Now I realize that the day I tried to cancel somewhere on their side they blocked me so I wouldn’t be able to cancel properly I remember to see one sección that had the word cancel but also had another word before that I couldn’t understand any way I hit cancel and it seems that everything was canceled but of course it wasn’t and and I was careless not to make sure that they had to send me a confirmation. I just trust them. Now I know that they do whatever not to lost the business. I will never give them my business next time;if someone is reading this be careful with them.

Do not use the tour provider kbron travel - The company used was kbron travel. Kbron travel was very hard to get a hold of. They don't contact you with a pick up time or location until the night before. They will also not respond to any emails through their personal website or through Viator. I had to search them up on Facebook and message them on there. They were responsive with messenger. They also have a problem with communication. The night before we were given a meeting spot and time for the pick up the next day. The day of the tour, they did not show up. We were on time to the pick up spot and waited over an hour. I was finally able to reach them via messenger and they said we were "no shows. They refused to cover our taxi to meet the tour guide in Tulum which costed me 70 dollars. Total rip off. After waiting another amount of time at the ruins, trying to find internet to communicate with the guide, we discover that the guide and driver were told a different location for pick up and drove right by us. The company did not try and reach out or call (when they had my number and had clearly communicated with me on Facebook the day before) about our location. Instead they called us no shows and forced our hand to get a taxi or forfeit the money for the tour. I have reached out to kbron travel on messenger to let them know of their error but they have yet to respond. The guides for the tour itself were great. This is not a review on them. The tour itself was ok. The cenote and restaurant for eating were not great, the Tulum ruins was very quick but nice to see, and the coba ruins were ok. There was little to no explanation about the structures in coba. The bus was comfortable. Altogether this tour is overpriced.

Worst tour ever! - It seems like we were on the same tour with people who have already expressed their terrible experience with this tour. The tour was poorly organized and planned. The only thing that the guide talked about was the drinks package and the rules of being on time when the entire tour was running 2 hours behind because he didn't have enough bands for entrance to Tulum. The people who had bands waited for an hour and half without knowing what the cause of the delay was. We found out from fellow tourists later that Jorge (our tour guide) did not have enough bands so he took half of the group that did not have bands to wait in line to buy bands in small groups. Then, he had to take Mexican citizens to another line for something else while the rest of the group waiting in the hot sun guessing again. There was zero communication about anything or even an explanation or apology. If I had to google Tulum ruins, I would have and not have booked a guided tour. The tour was supposed to be English and Jorge kept switching between English and Spanish every other sentence making it harder to keep up. Mind you, he wasn't talking about the history at all, just instructions on how to find the bus and what time to be back. Once we made it to the entrance, he said bye, see you in an hour leaving us wondering if a guided tour was what we bought or missed reading fine print somewhere. He told us he would talk about the history of Tulum and no one heard a word. He was eager to walk up and down the bus collecting payments tax and prepaid drink packages which were not even cold because they forgot to put ice in the cooler. Lunch was supposed to be at 12:30 and we arrived at our lunch spot at 4:00 pm. We finally get to Playa Del Carmen at 9 PM and everyone was so exhausted from all the waiting in the hot sun that no one wanted to get off the bus. I would not recommend this tour to anyone. I requested a partial refund for this tour but the tour operator (kbron) denied claiming it was a 10 minute delay. Three people wouldn't be writing bad reviews about the same horrible experience if it was only a 10 minute delay.

The worst tour we have been on in Cancun - This was an extremely disorganized tour. The tour guide Jorge didn't have enough wristbands for entry for half of us for tulum when we got there, so we waited for 20 minutes so he could go in line and buy more wristbands. He still couldn't buy enough for everyone because the ticket people apparently wouldnt let him buy so many so he had us all get in line and Jorge had my BIL take his credit card and buy 10 more so we could all have wristbands. This took another 30 minutes. Also, keep in mind that we didnt know what was happening until later in the day. He wouldnt explain WHY we were in line and why we had to wait so much. We finally got to enter Tulum after this, but then Jorge told us he would meet us back at the bus in an hour and that he would then tell us all about Tulum on the bus after we free roamed the ruins. We expected that this would be a guided tour and that is not what we got. When we got back to the bus Jorge did not end up telling us anything about Tulum. We didn't end up eating until 5:30 when we were expecting to have already eaten lunch. We didnt get to Playa Del Carmen until 8pm and everyone was so fed up and tired on the bus at this point with how the day went. Also, jorge barely communicated with us about where we were going and what the plan was, especially when things didnt go as planned or we had to wait so much. This was the worst tour we have been on and we have been on many over the last few years since we come to Cancun a lot. This was a huge disappointment.