Great experience for an affordable price - Fernanda was a great tour guide who did her best to explain in English. She was friendly and made everyone feel included. She was accompanied by a great driver whose name I sadly forgot. Tulum is beautiful. You’ll have time to walk around and take pictures. You can walk around Cobe without the need of a bicycle if you’re in good condition. The cenote swim was amazing. They have a swing, rope to climb so you can flex and a place you can jump from. Food was good with limited selection due to the climate/environment. No condiments. Make sure you bring cash for drinks, life vests and tips. Don’t forget to tip. Bring your own water. Hydration is key. They’ll take you to Playa del Carmen 5th Ave shopping experience but who’s in Cancun for that. Make sure to spend your money where it directly impacts the local community and not Gucci or LV. I hope this review is of use to you. Safe travels.

Tulum recommended, Cobá acceptable, the cenote they want to charge you up to the steps. - A visit to Tulum is recommended, an interesting place with beautiful natural surroundings. Cobá, although it is a less recovered site, but interesting nonetheless. My criticism is with the visit to the cenote, because they want to charge you for the steps. First, those who manage charge for the use of the float, an issue that should not happen since the cenote is included in the tour and the provision of the float should be free. They also charge a brutal USD 25 for some photos they take of you. My wife ordered a water mask and they wanted to charge her $80 mxn. The cenote is not much (a big pit) compared to other centers, where one can find a place with more care and with more alternatives.

Bus bad...sights good - The sights were beautiful! The bus tour was not so great! The guide was nice and informative but we wasted so much time picking people up before we made it to our first event of the day. If you are interested in seeing this sights it would be easier to get a taxi to Tulum. If anything that is where the bus should pick people up. That was probably the worst part of this experience. The sights were awesome! Coba was amazing but we only had an hour of time visit, which sucked. Could easily spend a full day there. I wondered if out time was shorted due to all the delays in picking people up in the morning. We were the second group to be picked up and it was almost two hours before we started moving towards the first destination. Either way it was fun to see the sights but this service needs to get everyone at a central location rather than just picking people up in a giant tour bus all over the place.

Rushed off our feet - The first problem was that we could not get the local tour company (Kbron) to confirm a pickup time until the evening before. While the pickup was on time, we drove north to meet the Cancun contingent and then had to backtrack. The stops at the Tulum and Coba ruins were less than hour - impossible to take in. Commentary (mostly in Spanish) was provided only at the beginning of the Tulum tour and not at all at Coba. Lunch was supposed to be 40 min but the long queu cut this to 20 min. Cenote was fine for a dip. Don't fall for the optional USD 25 'diamond' upgrade unless you plan to drink a lot of beer. If you go, bring a wide hat, shoes, water in a container (not clear plastic). Not recommended.

Not good, could be lot better - Guide is not good at planning the trip. Spent lot of time in heat while we waited for half of people got the bands. No cool water provided after returning from Tulum ruins. Lunch was at 4:45. With kids it became hassle. Left resort at 8 am and returned back at 10 pm. Only good thing is bus is good and amenities in bus are clean. No details provided about the Coba temples or Tulum ruins. Better go with diff guide.

Poor service waste of money - Horrible experience staff didn’t speak english no air conditioning as they mentioned. Donot take plastic water bottles and please take water they charge 350 pesos for small one. Nobody gave us a tour as the person cant speak english. They contacted us poorly meeting point was very dangerous supposed to be hotel entrance bu they illegally and dangerously made us cross roads. The buffet didnt have water service😂 you have food but no water. U pay for water all the time She never gave a tour. Rushed everything Tour was 11-13 hr but we came back in 6 hours. Dont go here please

Do not take this tour if you have a choice - I learned how much the “Diamond” package cost (on top of the “Classic” package that we paid on aviator) and what included in the package. Unfortunately I learned almost nothing about Tulum or Coba. The schedule was also not the best. We had lunch at 4 pm. I was hoping that we could have given more details during the booking so we can better prepare for very late lunch. I understand that the tour operator could not control the traffic but I think lunch at 4 pm was not due to the bad traffic. Prepare for a very very long day.

Trip cancelled - I canceled my trip more than 24 hours ahead and according to Viator they never got the cancellation from me for that reason they refused to credit my account. Now I realize that the day I tried to cancel somewhere on their side they blocked me so I wouldn’t be able to cancel properly I remember to see one sección that had the word cancel but also had another word before that I couldn’t understand any way I hit cancel and it seems that everything was canceled but of course it wasn’t and and I was careless not to make sure that they had to send me a confirmation. I just trust them. Now I know that they do whatever not to lost the business. I will never give them my business next time;if someone is reading this be careful with them.

Do not use the tour provider kbron travel - The company used was kbron travel. Kbron travel was very hard to get a hold of. They don't contact you with a pick up time or location until the night before. They will also not respond to any emails through their personal website or through Viator. I had to search them up on Facebook and message them on there. They were responsive with messenger. They also have a problem with communication. The night before we were given a meeting spot and time for the pick up the next day. The day of the tour, they did not show up. We were on time to the pick up spot and waited over an hour. I was finally able to reach them via messenger and they said we were "no shows. They refused to cover our taxi to meet the tour guide in Tulum which costed me 70 dollars. Total rip off. After waiting another amount of time at the ruins, trying to find internet to communicate with the guide, we discover that the guide and driver were told a different location for pick up and drove right by us. The company did not try and reach out or call (when they had my number and had clearly communicated with me on Facebook the day before) about our location. Instead they called us no shows and forced our hand to get a taxi or forfeit the money for the tour. I have reached out to kbron travel on messenger to let them know of their error but they have yet to respond. The guides for the tour itself were great. This is not a review on them. The tour itself was ok. The cenote and restaurant for eating were not great, the Tulum ruins was very quick but nice to see, and the coba ruins were ok. There was little to no explanation about the structures in coba. The bus was comfortable. Altogether this tour is overpriced.

Worst tour ever! - It seems like we were on the same tour with people who have already expressed their terrible experience with this tour. The tour was poorly organized and planned. The only thing that the guide talked about was the drinks package and the rules of being on time when the entire tour was running 2 hours behind because he didn't have enough bands for entrance to Tulum. The people who had bands waited for an hour and half without knowing what the cause of the delay was. We found out from fellow tourists later that Jorge (our tour guide) did not have enough bands so he took half of the group that did not have bands to wait in line to buy bands in small groups. Then, he had to take Mexican citizens to another line for something else while the rest of the group waiting in the hot sun guessing again. There was zero communication about anything or even an explanation or apology. If I had to google Tulum ruins, I would have and not have booked a guided tour. The tour was supposed to be English and Jorge kept switching between English and Spanish every other sentence making it harder to keep up. Mind you, he wasn't talking about the history at all, just instructions on how to find the bus and what time to be back. Once we made it to the entrance, he said bye, see you in an hour leaving us wondering if a guided tour was what we bought or missed reading fine print somewhere. He told us he would talk about the history of Tulum and no one heard a word. He was eager to walk up and down the bus collecting payments tax and prepaid drink packages which were not even cold because they forgot to put ice in the cooler. Lunch was supposed to be at 12:30 and we arrived at our lunch spot at 4:00 pm. We finally get to Playa Del Carmen at 9 PM and everyone was so exhausted from all the waiting in the hot sun that no one wanted to get off the bus. I would not recommend this tour to anyone. I requested a partial refund for this tour but the tour operator (kbron) denied claiming it was a 10 minute delay. Three people wouldn't be writing bad reviews about the same horrible experience if it was only a 10 minute delay.