Catamaran experience - Whole crew was fantastic from captain to the bartender all well train to do what they do, respectful and courteous

Air swing - Everyone was really nice! Kept our drinks full. But Viator made the mistake by telling us they’re 3 their boat was fixed, when it wasn’t. But it was still a good time. Covid is still going on so the beach was closed at isla de mujeres which sucked but we could rent golf carts for an hour for $14.

A good day. - Our tour guides and boat crew were amazing! They remembered our names, and drink orders, so it felt very imitate and personal. They made sure to check on us often. I truly enjoyed the entire staff!! There was no pickup. We had to meet at Tortuga Beach. They sent us a Google map link of where to meet and it took us to the incorrect location. The customer service person, Yvonne, was not helpful in figuring out where to go. She just kept saying to use the link which we had done. When I asked her for what landmark to look for, she just kept saying go to the beach. The beach is large though! She didn’t say where on the beach to go. Finally, we ask a guy that worked for another tour group for directions and he was able to help. We needed to drive another 5 minutes down the road to get to the pick up spot. You are better off typing in “playa tortuga” in the gps, instead of using their link. When we did arrive, parking was free. A lot of men run up to you and try to get you to book with them. So be sure you know what you are looking for. Since we had incorrect instructions of where to go, we thought we’d miss the boat. However, the boat left late so we were fine. After being late, we waited another 30 minutes. great value for the money. Loved the crew and the views. I wish we saw more of the underwater museum and more types of fish which snorkeling. I wish the drinks were stronger. I wish the customer service girl had more information and was better able to help. When you arrive, look for the guys in the white shirts that say “Joluga travel”.