Good experience - Very good experience very things was good I have a good time with you guys I’m so very proud of you guys

A blast of a time - Joshy was incredible! Great host and made the trip so much more fun! Snorkeling was a lot of fun and super easy to pick up for a beginner.

Fun fun excursion. It’s a... - Fun fun excursion. It’s a must😁 tour guides were amazing. Must rent the golf carts on the island. Snorkeling with so much fun.

Great adventure! - It was a wonderful day. We were one of two English speaking couples, catered to the Spanish, but tried to include us. At times we didn’t know what was going on, however, it was still a blast on the boat! The buffet was ok, but the island is beautiful. We were picked up in Playa Del Carmen at 7:30a and got back around 7pm..so it is a long day. But worth the money, we had a blast!

Nice day trip to Women’s Island - Nice sailing on the sea. Lunch was good. We rented a golf cart and explored the island. The boat was crazy loud while coming back. Some planned activities were not appropriate for some of the guests.

Unfortunately "meh" - The snorkeling was really rushed, not a cool/relaxing time. The Isla golf cart tour was only about an hour, and it felt like the stops were more about you getting more chances to buy stuff. Very touristy. The staff was all friendly and courteous. Chimichanga helped "save" our trip when he hooked a barracuda on the way back and let my eldest daughter reel it in (that was the highlight of the tour).

Skip this tour - Suicidal driver people bribing to get on the ship...hitting on all young woman location dropped off was swampy dirty....picked worse spot on a beautiful island 1st stop was good but no sense of security ..did not want to stay on this part of isla plus their golf cart scam was outrageous

Beach Club Experience * Not focused on exploring Isla Mujeres - This tour definitely needs to communicate more clearly what they offer. It would have been helpful to receive a message confirming the pickup time in the morning, as I had no way of knowing if the tour was running late or canceled. I was told I would return by 5:00 PM, but the boat didn’t arrive back until after 5:30 PM, and the pickup time was also delayed by a couple of minutes. They did message me back on WhatsApp before the van arrived. The van driver was a really nice guy. The focus of the tour was more on the beach club experience, which was nice for those who want to experience a beach club; however,my intention was to explore the center of Isla Mujeres. I wanted to go to a coffee shop and walk around in addition to spending some time at the beach. I payed $1,200 for a golf cart, thinking it would allow me to explore Isla Mujeres more, but we only drove for 20 minutes with very short stops and no time to truly explore. I thought we had the option to rent lockers at Beach Club but we did not - this could have been a misunderstanding on my end. The adult boat was supposed to have fewer people and better drinks, but the drinks were quite watered down, and the experience felt crowded. My goals were to visit the island and snorkel, but unfortunately, both experiences didn’t turn out as expected. I was disappointed to learn that snorkeling was only available for swimmers, which wasn’t communicated beforehand. This information would have been useful before booking. I paid extra for the adult section with the expectation of fewer people and a better snorkeling experience, but unfortunately, I wasn’t able to participate. It is not the tours fault - I don’t have strong swimming skills. However, I had snorkeled in the past and was looking forward to it. Waiting on the boat in the sun while others snorkeled felt like wasted time for me.It would have been great to know about the no-sunscreen policy for snorkelers ahead of time, so guest knew not to put sunscreen. Multiple people on the boat were smeared with sunscreen. * The staff were very friendly and worked hard to create a positive atmosphere, and the food was good, though there could have been more options. To improve this tour they should just advertise it as a beach club experience and snorkeling for those with strong swimming skills. I would recommend this for someone who is looking to party and not really focused on exploring the Island. The employees do create an atmosphere for those looking to have a fun time!

The staff is scam - We were ready for a fun day on JUly 6th 2025 The tour began kind of good with drinks and instructions. We don't undersatnd Spanish and it was very hard or willingly done by the tour guide Baeo to translate the instructions in English for us, twice we had to ask him to lower the music volume so we can hear him (BTW the music was off when he was speaking in Spanish) After that the Snorkeling part went good, drinks were surved all the time on boat. We reached the island, the beach house food was nothing great and BTW no reserved beach chairs at the beach house so we decided to rent the golf cart first then hang out at the beach if we have time left after and pay out of our pocket for beach chairs. Our guide Baeo said that we can rent the cart through him and as a toursit would do to trust the tour guide and we did the same. This is when our experience goes worse We paid $70 cash to the tour guide to rent the golf cart and when we sat in the vehicle he told us its for an hour and if we are running late we should inform him on whats app and also suggested 2 viewing points to visit on the island. We started our tour and stopped at both the suggested view points for 5 minutes each. I messaged him when we started to return back from Sur point(the farthest point) That we are running late and came back as sson as we can to return the vehicle. Upon returning the golf cart The rental company people asked us more money because we were over 1 hour and we said We had already informed Baeo that we are running late. They started to threaten us to call police if we don't pay extar for additional time. We left from there and told them to contact Beao because we did the deal with him not with the rental company. After that Baeo started to ask us more money and continous messages on whats app and when we refused why should we pay extra because it was not mentioned to us while renting the cart. He started to threaten us That he will not take us back to Cancún and he will not allow us to board his boat. What nonsense is this First he ripped us off, cheated us charged us more and including his rental company friends threatening us of police and not letting us board the boat. We asked around and found out that all other golf cart rental company in town is charging $40/ hour and he got $30 extra from us. He knew we cannot come back in 1 hour because it’s more than 7km distance each way and they will charge us more for going over the time limit. We are American tourists came to enjoy the beautiful island of Isla Mujeres It was as such a bad experience and we would never recommend this company. I tried to reach the tour company multplie times from the dock but because of poor signal was not able to connect properly. Multiple times I had compalined to the tour comapny they did not help us and said that we were 40 minutes late to return the cart which is not true at all. I need refund of this tour fee of $300 Plus $80 at the dock. Not worth the stress me and my kids have to go through it on vacation. A tourist wants fun and nice memories to take hom with them not stress of police and leaving someone behind on the island. I will attach the screen shots if Viator lets me.

Do not book - I booked this excursion with pickup time of 8:10am I received a call at 7:19am that my driver was behind so be in the lobby at 8:40-8:45. I waited in the lobby at 8:40 until 8:48am when I received a call saying I missed my shuttle. I stated how when I’ve been waiting the 1 driver that was there wasn’t for me. I told them that I received a call to be outside at 8:40-8:45 and they stated they have to get with a manager to confirm that and they’ll call me back. They called back at 9:03am and restated what I said saying my time was pushed back. I asked to speak with a supervisor regarding a refund. They said that one would call me back but never did. I filed a claim with my bank and the bank told me that they stated that services were rendered. I had to appeal that claim I’m still currently fighting for my $170 right now from May. Do not book with them they are fraud. It’s unfair and unprofessional that I didn’t get my excursion, didn’t get a drink nor lunch so they didn’t lose money on me but I’m still paying for this.