All of our departures are always on schedule (strict 10-minute tolerance). If you miss the shuttle, there is no refund. Our company will not issue refunds if you miss the shuttle due to personal reasons or delays in your flight or ferry. In such cases, we will try to accommodate you in any of our other units, only if they are available at the time. Please be aware that if you miss your shuttle, we have no obligation to arrange alternative transportation for your party.

If you can’t find our representative, please call the provided phone number yourself. Do not ask for help from other people.

We do not recognize any cash payments made at the airport. We are always at the ferry terminal, and if we are late, we will provide a solution at no extra cost. You do not need to pay cash or pay again at Cancun Airport.

Our shuttle is a non-stop, two-hour drive from Cancun International Airport to the port of Chiquila, from which you can take the ferry to Holbox Island. (Ferry tickets are not included in your shuttle fee). We advise you to use the restroom before boarding.

Ferries to Holbox Island usually depart every hour, but there are always water taxis (small boats) for hire at the port of Chiquila.

Departure Point

The departure meeting point for our Holbox Shuttle service is located in front of “Welcome Bar” at domestic terminal #2 of Cancun Airport. A fully identified representative of our company will arrive at the scheduled time holding a sign that reads: “Holbox Shuttle.” He will assist you in boarding our unit once he has verified your tickets and that all the passengers on his list are present.

Keep your boarding tickets handy, as you will need them to identify your party as you board our shuttle to the port of Chiquila. Your ticket is only valid for the reserved time and date.

What’s included in the Shuttle Fare?

Our Holbox Shuttle service fare includes only the direct, non-stop, shared transportation service from Cancun Airport to the port of Chiquila or vice versa at the specified time and date, whichever applies to your reservation.

What’s not included in your Holbox Shuttle Fare?

Tips or gratuities to our operators are not included in your fare, nor are food or beverages of any kind unless specified.

Luggage and Carry-on Bags

Our transportation shuttle has been equipped for your comfort; therefore, your reservation includes only one 25-kilogram piece of regular luggage. If you require extra space, please let us know immediately.

Points of Interest

• Holbox Adventure

• One-way shared transfer
• Transport by air-conditioned minivan

• Food and drinks
• Lunch
• Gratuities
• Hotel drop-off
• Hotel pickup
• Hotel pickup and drop-off
• Pets Not Allowed On Shared Service

Cancun To Holbox Ferry dock transportation Shared Services

we depart everyday from cancun aiport 4 pre scheduled times 10:15, 13:00, 15:45 and 18:00 on the shared shuttle we only pickup terminal 2 domestic.

after board the van is two hours ride to get to Chiquila Port

last ferry to Holbox is 21:30 hrs every day.
IF YOU CANT FIND OUR REPRESENTATIVE PLEASE CALL THE PHONE NUMBER THAT WE PROVIDE YOURSELF DONT ASK FOR HELP NO OTHER PEOPLE.
we dont recognize any payment that you do in cash at the airport we are always at the ferry terminal and if we are late we will provide a solution with no extra cost YOU DONT NEED PAY CASH OR PAY AGAIN AT THE CANCUN AIRPORT.

• The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
• Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable
• IF YOU CANT FIND OUR REPRESENTATIVE PLEASE CALL THE PHONE NUMBER THAT WE PROVIDE YOURSELF DONT ASK FOR HELP NO OTHER PEOPLE. we dont recognize any payment that you do in cash at the airport we are always at the ferry terminal and if we are late we will provide a solution with no extra cost YOU DONT NEED PAY CASH OR PAY AGAIN AT THE CANCUN AIRPORT.
• WE ONLY DEPART FROM TERMINAL 2 DOMESTIC IF YOU LAND IN A DIFFERENT TERMINAL YOU NEED MOVE TO TERMINAL 2 DOMESTIC THERE IS A FREE INNER TERMINAL SHUTTLE AND TAXIS
• How to Get to Terminal 2 Domestic? If Your land in a different terminal there is a free inner terminal Shuttle that leaves every 20 minutes to other terminals once you get to terminal 2 domestic next to door number 8 there is an acces with a security Guard, you need show him your shuttle reservation and he will allow you to get in to the arrival section of the terminal, walk straight untill you see the welcome bar. hits important that you know we cant collect you in another terminal please try to be on time we only wait 10 minutes after our departure time. if you are short of time you can hire a taxi from terminal to terminal to take you to our meeting point. we are not responsable for flight delays.

For a full refund, cancel at least 24 hours before the scheduled departure time.