For A/H (Airport to Hotel) transfers, a professional driver will greet you at the arrival hall exit with a Name Board displaying your name. The complimentary waiting time is 1 hour beyond the actual arrival time, giving you a total of 2 hours free waiting time after landing. This allows ample time to pass through airport border control, customs, visa checks, and luggage collection procedures without worry. Please provide the pick-up name, flight number, and drop-off address.

For H/A (Hotel to Airport) transfers, the meeting point is in your hotel lobby. The driver will be waiting with your Name Board at the appointed time. Typically, pick-up is scheduled 3.5 hours before international flights and 2.5 hours before domestic flights. During peak hours or at certain airports, an additional hour or more may be necessary to ensure timely arrival. Please provide the pick-up name, flight number, and airport terminals.

Please Note:
• Tips are not included and are at your discretion.
• Unless otherwise specified, the waiting time is 2 hours after the actual arrival time. After this period, the vehicle will be released.
• If your flight is delayed, we will monitor the flight information in advance and adjust your pick-up time accordingly. For connecting flights, please note that we can only verify the flight details printed on this voucher.
• If you cannot locate our local representative for any reason, it is your responsibility to call the number shown on your voucher for assistance before making alternative arrangements.
• If your pick-up/drop-off details change, you must amend your booking immediately.
• Unless otherwise specified, 1 piece of medium-sized luggage is allowed per person. Hand luggage should be small enough to be carried on your lap. If your luggage exceeds the vehicle’s capacity, it is your responsibility to arrange and pay for a taxi to transport your luggage.

• One-way private transfer by air-conditioned standard car
• Parking fee included
• Fuel included

• Excess luggage charges (where applicable)
• Gratuities
• Guide service

This is a one-way private transfer service between the airport and a downtown hotel, offering the utmost convenience and safety. It is provided by a legally licensed vehicle and there are no additional costs to be charged. The driver will meet you either at the arrival hall exit or at the hotel lobby, carrying a name tag. Enjoy this reliable, stress-free private transfer service. • Airport to hotel or hotel to airport transfer • The vehicle provided complies with all legal requirements, and is fully insured • The transfer uses a private, air-conditioned vehicle • Be at ease while a professional driver assists with luggage • A 7*24-hour emergency customer service is available, allowing you to request assistance from a multilingual assistant if you book the vehicle before noon and run into any problems • Cancellation is free up to 48 hours before the service Vehicle: 5-seater superior standard car

For a full refund, cancel at least 24 hours before the scheduled departure time.