Fabulous service despite logistical challenges - I'm giving this tour 5 stars despite a difficult start. There was a transport issue that meant our original tour had to be cancelled but within 30 minutes the company found us a space in another group that was stopping in the same town and let us jump in. It was a fantastic tour and our (genuinely Mayan) tour guide was excellent. He provided detailed info on the sites and the history, and even gave us a lift for the last section of our way in his own car as the different tour bus went a slightly different route. The cenote and historic sites are incredible

Best chichen itza & cenote experience! - We had an amazing experience with this tour! Luis was our driver/guide. He was always on time and available to explain everything we wanted to know about the region, and made us always feel happy and comfortable. The tour is very well designed, allowing you to visit the amazing chichen itza in between cenotes, to fresh up at the warmest hours. Totally recommend!

We had a great time! Will... - We had a great time! Will highly recommend our driver LUIS OSALDE - he was so professional and kind.

Great experience 👍 - Great experience, the tour guide instructor was very knowledgeable! Cenatos were also very interesting and beautiful .

Recommendable day trip - + departure on schedule, easy to find pick up point, beautiful Cenotes (few people), nice guide at Chichén Itza, skip the line ticket included - 1h stop at a gift-shop before visiting the ruins, we felt a little uncomfortable because we had the Impression, that buying something was expected

Very friendly driver and... - Very friendly driver and guide, good schedule of activities. Cenotes are interesting and worth a visit. The only thing we didn't like was that before lunch they took us to a souvenir shop where we overpaid souvenirs. After that we went to Chichen Itza, where the same souvenirs were twice as cheap. Don't be fooled like us 😊

Great full day trip - When we where the first to visit a new underground cenote. Interesting guided tour at chichen itza Bad communication regarding pick-up time from Viator

Raised some questions, but still worth it - Clear communication that the start of the trip would be at 9 a.m, but the driver came to the pick-up spot at 9.30. Overall poor communication from the company. The trip should’ve included an English speaking person, but our driver didn’t speak English at all. Great person though. Pretty odd that no water was included either. Chichen Itza guide was very good and the Cenotes visited were very nice. When looking at the price vs competition, still very much worth it.

Horrible - Tour bus never showed up! Found out by going into the app 30 mins after pick up time that the tour had been cancelled, with no notification from Viator or the tour company. If you really want to see Chichen Itza stay far away from this one…

Last minute tour cancellation - The tour guide cancelled on us 20 minutes before we were supposed to be picked up. I’ve seen other reviews saying this happened to them too so be cautious when booking this. This happened on our last day in Valladolid so really disrupted us being able to get to Chitchen itza. I’ve also been chasing a refund since this and haven’t heard back.