Disappointing - Very disappointed. I booked a trip through Viator and paid for it in advance to do “ horse ride”. I received one email saying “ be at the complete at 9:50am and tell them you are going to ride “. We catched an Uber and we went there for 9:30 am. We entered in the complex and told all the staff that we were here for the horse ride. They told us to wait for a small car to come and pick us up. The car came, so far everything went well, until the guide noticed he did not have our reservation in the system. He called the ranch, they did not have it either. I called straight away Carla from Viator and she told me “ you should have gone to the ranch directly” I am sorry but this is NOT the information you gave me at the first place. We asked the course to be moved, as it was already 10:15 and we could not go there and do it anyways as we were running late and no one called us back. Now it’a been over 24h, still waiting for answer from them to get my refund.