An unforgettable experience that we will talk about forever! - From start to finish our experience was incredible. We are a family of 5 (kids ages are 9, 12 and 15). We booked a private tour (a must) and our guide, Freddy, treated us to the most amazing 3 days and 2 nights of our lives. We saw the most wonderful animals, drove past interesting tribes and fell in love with African people, culture and their unbelievable wildlife. Do not hesitate to book this trip. Yes, the camping is tough (I’m not a camper) but it adds to the experience and Richard cooks plentiful and flavoursome food. Tips - you get dusty as you want to keep the windows open to see the animals so do not bring nice clothes, it can also be cold so tracksuits are great. You’ll need warmer garments (hats, hiking coats, base layers for the night at Ngorongoro (you’re camping at 2800m). If you have questions, Assad is helpful and knowledgeable as well as passionate about what he does. Now book!

So fanatic and awesome！ - Assad is particularly good. Looking for animals is particularly specialized, leopards we've all seen! Assad will also solve our problems on the road. Every day is full of surprises! Full of joy. There's also a stereo for music, which can be played on the road. Highly recommended Assad regiment, very reliable! Very nice!!!

- Assad was very helpful right from the get go. He made sure everything was in order, and once we got going, the guide (Hamsa) was also an incredible host. We had an amazing time, saw a lot of cool stuff, all the while being taken good care of. Would highly recommend this tour to anyone considering going to Serengeti and Ngorongoro!

Perfect safari - The safari was amazing one of the best holidays to date, I really recommend Assad. He knew the savannah like the back of his hand as well as being a lovely guy to chat too. Couldn’t recommend this enough .

An amazing experience. - What an amazing experience. Assad knew all the best places to go and the best times to get the most out of our three day trip. Each time we went out the whole family were delighted with what we were able to see. The whole trip was immaculately executed! The extra touches meant so much more to us! Super trip, we will see you again! Would recommend this to anyone.

Highly Recommend - We had an amazing time on the tour, the food was good, the guide was great and Assad was very helpful in organizing everything for us including being accommodating with last minute changes. Highly recommend this to anyone who is looking for a Safari in Serengeti and Ngorogoro, Assad also offers many other destinations that you can customize your safari for.

Amazing experience!!! - The trip was amazing and our guide Abdallah was outstanding. He knew exactly where to take us and was so nice and easy-going! He definitely made the experience go from a 9 to a 10.

First Safari! - An excellent tour, amazing driver (no flat tyres for us, and translated for the group in 3 languages). Saw the big 5 within the 3 day safari!

Amazing Serengeti & Ngorongoro Safari Expereince - Had an amazing experience with lots of wild animals giraffe, lions, zebra, elephant, buffalo, wilder beasts, birds, hippos, timon & pumba, crocodile, antelope, ghazel, hyena, baboon, seval cat, rihno and so on and on. We could see the animal migration through Serengeti. I really liked my guide that was very helpful, and had great knowledge regarding the animals. Knowledge of our jeep when we had a flat tire. Everything was well organized and cared for food, accommodations, water, drinks was included (only beer and no wine). The reason for not giving full stars was mainly the unexpected stop-by (visit) at a Maasai village tribe. Where only me and my sister from a group of seven was expected to pay entry ticket (the rest of group had payed during their booking) but we had not been informed of these when booking. It would have been nicer to use these 2h in the Serengeti or being informed prior booking. It was also expected of us to purchase at the Maasai village and give a large donation to their school. It is also clear that it is a tourist experience, with all the stops for lunch, and bathroom having tourists shops for souvenirs. However being on my holiday it wasn't all that bad. The accommodation also did not have electricity during sleeping hours (in Serengeti), so charging of phones was difficult. I'd recommend a power bank. We stayed in tents for Ngorongoro which I really loved! All in all very service minded, we had a chef, a driver, a coordinator, and a guide. It is expected to tip generously each person and there is not ATM in the wilderness... The feeling of "expected to tip" that is a cultural difference for me brought down the all and all experience. However I would do it all over again if I could. Thank you Serengeti!

An amazing experience! In every way... - Finally it's time to tell this experience to all those looking for the perfect 3-day safari in Serengeti and Ngorongoro Parks in Tanzania. This story is incredible: already while we were living it it seemed absurd and disarmingly uncomfortable, but after returning home and telling friends, family, etc..., we realized that we lived the plot of a film, fortunately, with a happy ending. I state that in this story I will not name names, apart from that of the tour operator who manages this experience on Tripadvisor (Assad) and that I will not blame. I'm just going to tell from my girlfriend's and me's point of view the things we've been through. Blames and responsibilities, I leave them to you who will read this review. Day 1 We are picked up from the hotel in Arusha at the appointed time by a rather battered Toyota Land Cruiser (the standard safari car), driven by driver A. On the back of the jeep appears the name of the agency that owns the vehicle and is responsible for the tour: EVERLASTING. We then collect our future travel companions: 4 Spanish girls and a Chinese girl. The former had booked directly with EVERLASTING, the Chinese girl through an agency at home (which in turn will have turned to EVERLASTING), while my girlfriend and I through Assad’s proposal on Tripadvisor. Basically, the three groups on board (us, the Spanish, the Chinese) referred to different interlocutors for any problem. The trip, which lasted about 12 hours, also included safari activities in the second part. Apart from the precarious condition of the jeep — with vibrations so strong that the left mirror, which was later broken, came off — the day proceeded according to schedule. Just a hitch: the driver, who also handled food and drinks, forgets the bottles in the car (parked far away). So we have lunch with only mango juice. In the afternoon we make the first sightings in the savannah, exciting. Upon arrival at the base camp (tents, no fences, bathrooms without light or hot water), the Chinese girl considers the experience too “wild”, because she is not informed of the conditions. Actually, neither were we. She then asks driver A to take her to a luxury lodge that best suits her needs. He agrees, but the jeep breaks down en route. The result: we are alone, without information, from 7:00 pm until 9:30 am the next day. No news about dinner, alarm clock, breakfast or safari times. “Chef” B, who was supposed to take care of the meals, disappears. We and the Spanish girls, around 21:00, still without dinner, begin to ask for help from other workers in the camp. The chef of another agency brings us food and tells us that ours would arrive later. Drinks always non-existent. Later, Chef B finally introduces himself: he tells us that the driver had broken the jeep and that he would meet us the next day. However, it does not provide any information on timetables. At 11:00 p.m., driven by complaints from the girls, I look for him again to at least know the alarm clock. After several attempts, I find him: he tells us that breakfast would be at 7:00. During the night my girlfriend wakes me up scared, convinced to hear animals near the tent. I, with plugs in my ears, don't notice anything. Day 2 Breakfast at 7:00, but at 8:15 still no news of driver A. Chef B is gone again. The situation heats up: we and the Spanish girls are incredulous, especially seeing how the other agencies in the camp were always present and organized. So we write to Assad (us) and EVERLASTING (the Spanish), asking for help. We are told that the Chinese girl was returning to the camp with another jeep, and that then a new driver (C) would arrive with a new car to take us around. With the help of the drivers of the other agencies, we find driver C, who accompanies us during the morning. His jeep does not belong to EVERLASTING, and the difference is obvious: no vibrations, no dangers. At lunch, stopped in a base camp, we are given meals prepared by Chef B and delivered to driver C. The drinks, once again, non-existent. We continued to buy water or beer in base camps, but we ran out of jeeps. After lunch, driver A reappears, telling us that he had repaired the jeep and that from there on we would continue with him. We would have preferred to stay with driver C, both for safety and because we were resentful of the abandonment the night before, but we were not allowed. After half an hour of travel, the unimaginable happens: the rear drive shaft breaks. The jeep, launched at 50 mph, nails, drifts and turns. Only luck kept it from tipping over. The girls scream, we're upset. Stuck in the middle of the savannah, we inform the driver that we did not want to continue with him. He plays it down and tries to convince us that he would solve it. I call Assad, who tells me not to bother the driver because we were making him nervous, and he knew what he was doing. Bewildered, we finally give in and agree to arrive at the gate with the damaged car, at 30 km/h. Once there, the driver tells us that there was no spare jeep ready. One could have been sent from Arusha, but it would have taken at least 4 hours. He therefore urges us to continue with him. After another 20 minutes, the front of the drive shaft also breaks. Car stopped, again. The driver does not have the tools. We risk being stuck in the savannah by nightfall. After an hour another jeep passes by and lends us two wrenches. The driver and I dismantle the pieces and leave. It seems to be going better, but after 40 minutes we take a hole: a wheel deforms and the top speed drops to 20 km/h. Base camp was still 35 miles away. That was the moment when I really feared the worst. Around 9pm, a driver who had noticed us in difficulty in the afternoon, worried because we had never arrived at the camp, comes back to look for us. He charges us and finally takes us to our destination at 9:45 p.m. We dine, exhausted, and try to make local mind about what happened. My girlfriend and I remind Assad that, at the time of booking, we had agreed an early pick-up from the crater (extra $100) to take the flight to Zanzibar. We write to him to confirm: he only replies that the next day we would have a new jeep and a new driver. Day 3 Breakfast, new jeep, new driver (D). Charge the whole group, even the Spanish girls and the Chinese. He tells us that later a second car would pick us up to take us to the airport. Let's start quietly, let's go on safaris in the crater. Around 10am, the driver tells us it was time to start going out to meet the transfer. At that point we understand: to allow us to go out, the other five girls would also have to finish the safari early, because once out you could not return. Chaos breaks out: the girls protest with the driver, then with EVERLASTING, who orders him not to take us out without their consent. The driver simply says that “it was not his problem”. We are in a paradoxical situation: either we miss our flight, or they give up the safari. After long attempts at mediation, driver D offers us a solution: a colleague would have found us willing to take us out, but in return he wanted $20. The transaction had to be done in secret. Having no alternative, we accept. They load us into another jeep, with two tourists from Malta, and finally we reach the gate, where the transfer to Arusha awaits us. 1:20 p.m., with 2.5 hours of travel ahead and the flight at 4:45 p.m. We arrive on time, but exhausted and disgusted. Assad, on the phone, tells us that we should not have paid the $20 because he had arranged the exit. He said the two tourists were his British clients, but we had spoken to them and they told us they were Maltese. Another of the many contrasting versions. In the end, for the $100 of the transfer, after discussions we come to a compromise: we add $30 to the $20 already given, and the matter ends like this. Conclusion In three days we lived: - continuous failures of a dangerous jeep; - total absence of organization and communication; - two days without water provided by the agency; - contradictory versions by drivers and tour operators; - potentially very risky moments. We have seen extraordinary animals and landscapes: this remains the only reason why we give 2 stars instead of 1. Otherwise, I would not recommend this experience to anyone.