Driver - Great, punctual driver. Would recommend service from Leon to San Miguel…felt very safe. No issues with route

Dependable and safe transport. - Was easy pick up from the airport to San Miguel. Booked day of and was there when we landed. Thanks.

Awesome - Our driver was informative and prompt and very very nice. It was a pleasure and he made it comfortable.

Very timely pickup,... - Very timely pickup, driver was waiting for our arrival and guides us to the vehicle, parked very close to airport exit. Very pleasant and friendly driver.

A great transportation option - This was a fabulous way to get from the airport to San Miguel de Allende. Our driver, Fabricio was so nice and very knowledgeable about the area. Easy communication before arriving so we knew where to meet him at the airport.

Driver who picked us up... - Driver who picked us up was great and waited on us as our flight was delayed. Driver on return trip was 20 minutes late which causes us some anxiety about missing our flight but in the end we had plenty of time and he was a very nice driver.

Not What we Expected - Very nice driver, but he didn’t pick us up inside holding a sign with our names on it. It look a while to work out that he was in an off-site parking lot and that he would be around to get us shortly. When he showed up in about 15 min., he was with a little mini van full of people and another driver was driving it back to the off-site lot, where he said he had left his car that he would use to take us to SMA. The van ride took about 10-15 minutes and everything worked out fine in the end. It just took longer than it should have and wasn’t what we expected. They shouldn’t advertise inside pick up if that’s not what’s going to happen. Otherwise, perfect ride. Nice car, curteous, good driving.

Uneventful transfer, but car seat dirty - The transfer was fine, safe driving habits, driver polite and courteous, but the car seat was dirty with shoe prints.

I don’t think Viator was at fault but it was a lousy experience! - We arrived at the airport and there was no one to pick us up. We tried to call the company but their phone was not working. We tried to text but they never answered. We finally got someone at the information booth at the airport to help who spoke English but they were only able to text with the company. To make the reservation, I had sent the company our flight information (flight number and arrival time). After about 2 hours (it was now 8 pm) we finally figured out what happened. The company said they came to get us at 6 am instead of 6 pm. This was probably my fault but since they had the flight information they should have figured it out. What was more concerning was that they never tried to contact me once! They never reached out at all! Also, there are two airports in Leon and they went to the wrong airport. The correct airport was clearly stated but they went to the other one. You think they would reach out to see what happened but they didn’t. We never heard from them. They didn’t even try to find out what happened. We finally reached Viator by text and they finally said they would refund our money but we are still waiting to make sure that happens. We spent about 3 hours in the airport trying to figure it all out. We didn’t arrive at our Airbnb until after 10 pm. Long story short: if you are going to San Miguel Allende from Leon/ Guanajuato airport, don’t book in advance. Wait till you get there and call an Uber - it was about a quarter of the price but you can’t book in advance from the US.

Prepaid service not provided for return to airport. - Driver failed to pick a group of 4 up for return to airport. Paid in advance and had to pay two taxis yo get us yo airport. . enrolled in global calling for fee and not able to reach provider through phone or email for days. Will request refund. According to resident on site at pickup location driver did show up finally 75 mins late . if we did not take taxi would have missed flight.