Best of Viator - A-plus experience with Viator services, especially the two gentlemen at the SEATAC kiosk during 11 am through 12 pm August 14: wonderful professionals!

Perfect - Courteous, available and as described with daily updates about where to meet and further instructions clearly defined

Takes longer than you think - We rode from the airport to Pier 66. Driver was nice. Bus ride was good but it took almost 90 minutes because we had to drop off at Pier 91 first, plus downtown traffic was heavy.

Easy to find at the... - Easy to find at the airport. Pleasant employees. They walked us right to the bus and loaded luggage. Perfect transport!

Wonderful service. Professional and courteous - Make your reservation early. This professional service is reliable with friendly employees and excellent drivers.

Seattle shuttle - Super easy to find the pick up spot, great history narrative as we drove through the town. We also happened to lose a wallet on the drive to our destination and they found it and drove it all the way back to us! Great service and great people. 10/10 would recommend!

Excellent - We had two scooters and 8 bags had no problems our driver was great and friendly I highly recommend their service

good shuttle - easy and very pleasant ... we got to the Norwegian Bliss directly.... cheaper that the cruise shuttle.

Young man at the check in... - Young man at the check in didn't have any personality. He sat on the counter with his back to us on his phone. Bus was delayed due to traffic and/or an accident we never really knew?. Was over an hour late. We did not have updates. He left the desk for about 20 minutes? Once the bus arrived, we didn't have any problem getting to the ship. Assuming the bus would have been on time, we had a typical transfer experience.

Horrible! - Booking with Viator for this transfer was HORRIBLE!! First of all they did not provide any details on meeting point at the airport. We scheduled a 10:00 am shuttle. We arrived 2 hours early (8:00 am) and called Viator to see if we could take an earlier shuttle? Viator said NO. We had to wait until 10 am. So we waited. Then we got a phone call from Seattle Express asking where we were? Little did we know, we were waiting at the wrong location. Thanks to Viator not providing details for the location of Seattle Express at the airport!!! When we finally made it to the meeting point Seattle Express said, YES, we could have came earlier at 8:00 am!!!!!! I always book excursions and transfers with Viator.... Not anymore. I'll pay extra for transfer companies that don't use Viator!