Best snorkel tour in Cozumel Mexico - We were so grateful to the team on Aqua dream 2. They really brought the trip to life, made us feel safe, and we saw some amazing things! There was even dancing at the end!

Great tour, el cielo is beautiful - The snorkeling was some of the best I have ever done. The cocktails on the boat were not good and the food at the lunch sport buffet is awful. The tour itself it’s lovely and the crew great

Awesome trip! - The trip was so nice. It was for sure the best trip we took while staying in Playa del Carmen. They took us to beautiful snorkel locations. The staff was so friendly. They checked in on all the passengers the whole time. They were extra attentive to the people that were a bit nervous about snorkeling. Even though there were only 4 english speaking passengers on our boat (aqua dream 2) the staff took the time to explain everything to us! Would 100% recommend!

Amazing experience - we had a great time with the crew on number 5! Victor, Irwin, and the rest of their crew were so patient and kind while teaching us to snorkel, even when I panicked, by the end I was confident in my snorkeling capabilities. it was great for the price along with access to the beach and the drinks. They all had great senses of humor and kept us all informed and safe.They also took pictures underwater that were available for purchase. We'll definitely be back!

el cielo the best, drinks the worst. - tour is ok, el cielo :above expectations, buffette at playa mia: ok personal at boat ,very pushy for tips drinks terrible , cheap alcohol and mixes with artificial taste. will try other company next time

Pass on Playa Mia snorkle Beach tour - Had to walk 1/2 mile to another pier..they said it was 3 blocks. Left 50 minutes after 10:30 show time. Crew did not create a fun atmosphere....just standard stuff. Cheap equipment. Got bad sunburn since they don't allow sunscreen. Not much to see on snorkeling other than stingrays and a few starfish and jellyfish. Hawaii 100 times better. Spent way too much time in shallow sand area. Had no time left to experience resort beach after quick, marginal buffet lunch. Took supplied cab back rather than catamaran to pier from Playa Mia Beack Resort.

Disappointing and Overcrowded Snorkel Trip at El Cielo and Colombia Reef - We recently went on a snorkeling trip to El Cielo and Colombia Reef with Playa Mia and was left thoroughly disappointed. Here's a summary of the issues we faced: Excessive Overcrowding: The group was unexpectedly large, about 50 people, which severely impacted the quality of the experience. It felt more like a crowded beach than an exclusive snorkel trip. Misinformation About Age Policy: We were told by Gustavo, one of their managers, children under 8 couldn't snorkel due to a government law. However, there's no evidence of such a law. This misinformation was frustrating and misleading. Inconsistency in Rules: Initially, Eddy, their receptionist, agreed to let our kids snorkel. Yet, when the time came, the crew, citing the large group size, reneged on this agreement. This lack of consistency and clear communication was disheartening. Refund Issues: We were promised a refund after deciding to disembark due to these issues. Sadly, we haven't received any refund yet, adding to the disappointment. Safety and Chaos: A friend's experience highlighted safety concerns due to overcrowding. With so many people trying to return to the boat, it gets chaotic. There was an incident where a child was accidentally kicked in the head, which is alarming. Overpriced for the Experience: Considering the same price can fetch a private tour with a local operator, this trip felt overpriced. A private tour seems like a far better option for a more enjoyable and safer experience.

HORRIBLE EXPERIENCE - HORRIBLE EXPERIENCE! Playa Mia staff organices snorkel tours with UNPROFESSIONAL STAFF. I decided to join the snorkeling tour at the CATAMARAN with my little sister who was experiencing her first snorkel experience. Before jumping in to the water the staff explains you everything you need to know and they give you a full trust that if anything bad happens they will be there to help. Also, they specifically say that if you want to come back to the boat you CAN’T COME BACK alone, you need to inform the lifeguard so he can call the boat and make it be closer to you. Turns out that at the time of being swimming at an OPEN SEA with STRONG TIDES AND WAVES my sister didn’t feel secure enough and wanted to go back to the boat. I took her with me and we swam to reach this guy called RICARDO who was the lifeguard. When I told him that my sister was FEELING ANXIOUS and that SHE COULDN’T BREATH PROPERLY he answers me: “Boat is too far, YOU CANT COME BACK you need to wait” which I respond that either he needs to call the boat asap so it could come closer or that he needs to come with us back to the boat. RICARDO REFUSED TO HELP US and when I was asking him help, he just went inside the water and kept swimming, letting us UNATTENDED! My husband saw us moving our arms asking for help so he took us and start swimming across the open sea RISKING HIS LIFE and taking us back to the boat. THIS WAS A HIGH RISK EXPERIENCE and we as tourists shouldn’t be risking our lives because of NOT ENTITLED STAFF. I hope the agency can act against Ricardo and he STOPS WORKING with in this area. I trusted the company to have an amazing snorkel experience but it ended to be a NIGHTMARE.

Not a good experience - The communication was not good. The time was changed without being notified. We missed the boat and had to pay $70 in taxi fare to try to catch it and the representative was so rude and not helpful. I will say the reps when we made it to Playa Mia were more helpful and friendly.

Sky Tour trash nightmare cruise - This was a horrible experience. You heard us on the boat like cattle, give us one cold drink and we just sit to you get to the spot, shove us off for 10 minutes first stop, 10 minutes the second and 15 minutes at Cielo then haul us to Playa Mia. We could not just get in the water unless we snorkeled. We could not smoke at the back of the boat or in the water. Nazi like attitude. We were never offered any drinks till after we left Playa Mia. Never ever again and I will tell all my friends who come to visit me in Cozumel since I live here. Do not waste your time or money on this crappy tour. All the staff treated us like we were prisoners.