Full day of sightseeing - Raul and Henry did a great job navigating the tour. We had many stops throughout the day and I really felt immersed in the culture. Good recommendation for a solo traveler

Filander our driver and guide was exceptional. Highly recommend to ask for him. - The drive to Fortuna and the Baldi hot spring resort. Our guide and driver, Filander was excellent and made our drive very enjoyable.

Arenal volcano&hot springs - It was a great trip👍😃😃our guide mario was very nice &funny it is a very long day but it's worth it!! The view to the arenal volcano is stunning and you can take very nice fotos from the viewing point🙂,and the hot springs are amazing we had enough time to enjoy them and dinner was very delicious🙂!so i can absolutly recommend this tour😃😃!!

I’d definitely recommend and repeat - This tour was perfect! Mauricio was on time, very polite, considerate and nice. Although it was a long drive, he made it interesting and the van was clean & comfortable

Excellent Tour for all ages - This tour is excellent for couples or older people. Our Tour guide Antonio was very attentive and tooks us to some beautiful towns and shopping. The restaurants they picked for us were excellent.

Book This Tour! - Baldi Hot Springs was worth every penny. Ricardo was the best guide to have and kept us entertained the whole time. We also made a few stops along the way to eat and sight see which was really nice! Highly recommend!

The tour is beautiful and... - The tour is beautiful and the guide is super nice totally recommend when visiting Costa Rica. You cannot mis Bali Hot Springs

Hotspring are very nice and the guide helpfull and sympatic - Ricardo, the guide is very nice, helpfull, clever and he drives well. And it's not easy because the van was not such we could expect (old, insecure and tired). The only aim of this tour is to spend 4 hours in Baldi hotspring : this ressort is very nice and relaxing but you have to know this. You have to be aware that some part of the program could be forgotten. Thus, lunch under the volcano have be replaced by a lunch at 70 km without any view.

Misleading Tour description - No Arenal Volcano and only a couple of hours at the hot springs - For full transparency: We were looking for a day trip for the next day and it was already almost midnight so we only looked for options on Viator that showed availability for the next morning as most tours did not show availability for the next day as it was so late. After the tour, I did contact the tour operator to ask for a partial refund due to the following issues, but was told because we signed up so late, they had to put this tour together last minute, complied with what we signed up for, so no refund would be issued. I also contacted the booking site Viator; they were sorry to hear about our experience but would not issue a refund. So the day began with the tour operator arriving to pick us up 1.5 hours late for the scheduled 8:30am pickup. Since no one showed up at 8:30, we had to ask our hotel to call them and they needed to look into it since they didn't seem to know about our booking. Once they saw our booking, they called and said that the pickup would be 9:30 which did not happen. At a little past 10am, we were finally on our way. Due to the twisty rough roads and manual transmission of the van, one of my friends got car sick so the guide was kind to stop along the side of the road for a bit. As we continued the drive, we passed through a few towns and then stopped at a wood working workshop for 30 minutes where we got a quick tour and then time to buy souvenirs. We finally made it to the hot springs resort where we quickly changed and were then taken for lunch around 2pm. We were let loose to enjoy the hot springs until 5pm when we returned for dinner at the same place as our lunch. As we walked to the lunch spot, we asked about the volcano part of the tour and were told that it's overcast and can't see the volcano. There was no presentation of the history of the volcano or to drive around to see the base of it or the lava drains which were in the tour description. Instead, we were shown a photo on his phone from a google search, which he offered to email to us so we can see it; why would we want a web photo when we signed up with this tour to see it in person?! After spending a couple hours in the springs, we had dinner and then changed to head back around 6:30pm. The hot springs were very nice, although not natural, and the food was plenty as it was buffet style. We were provided with locks for lockers and a towel. Arthur was our guide and pleasant, but since he was called in last minute to run this tour and not employed by the tour operator, he was definitely rushing us to make what was probably set times for meals and final departure back to our hotel since additional passengers joined us back to San Jose. Although we enjoyed our time at the hot springs, the tour was definitely not as described and we would have liked to spend more time in the water than just a couple of hours. There was no Arenal Volcano component other than the hot springs were located at the base of it. Based on our experience, we would not choose this tour or this tour operator again. For half the price, we could have spent the entire day in the springs with two meals although the transportation to this remote location would be difficult using ride sharing and likely require hiring a driver for the day. In fact, we were turned off by our experience with this tour in Viator that we decided against our plans to do another tour through Viator and instead arranged our own coffee plantation excursion for the next day at 1/3 the price! We hope our experience with this tour on 10/1/2023 will prompt the tour operator to make changes so others do not come away from this tour disappointed and waste valuable vacation time to see the beauty of Costa Rica.

Not a fun experience - Terrible experience Tiny car with a guide that didn’t realize we didn’t want lectures so for hours we were stuck pretending to laugh at terrible jokes. The locations of the tour were all terrible.