Perfect custom city tour - Pep did an excellent job touring us around San Fran. She stopped at all the iconic spots & even took our family photos for us. She showed us hidden gems & beautiful gardens. Our family had a great time- she catered to our every need. Highly recommend!

Four fab hours in San Fran - A four hour tour of San Francisco, with a trip across the Golden Gate Bridge and lots of photo opportunities. Pep was a kind and considerate guide. My teens and zi really enjoyed it.

Lovely experience - Our tour guide and driver, Pep, has comprehensive knowledge of San Francisco, it's city life and history. She enjoys finding out of the way corners of the city to share. This is the second time I have had the pleasure of a half day of info, beauty and laughter with Pep and friends and family, and look forward to a repeat with my next group of out-of-town guests.

Great comprehensive Tour of San Francisco - Pep from Alegro Private Tours took myself & my family on a very memorable tour of San Francisco. It was a full day of sightseeing from great views of the Golden Gate Bridge in Marin to the Chase Center (NBA arena) in the evening. We went to all of the known attractions (like Chinatown) & many of the unknown tourist attractions (like Jimmy Hendrix's old apartment). It was a great day & I would highly recommend her for any person or family who wants a full tour of the city in a comfortable car.

Great tour! - Tour guides personal knowledge and the beautiful view of San Francisco and the Golden Gate Bridge from across the bay.

San Francisco Sights - Pep is an excellent, knowledgeable and professional tour guide I have ever used. We toured the city and loved the breathing taking views of San Francisco from Marin Headlands. That was the most memorable part of the trip. For dinner we went to Delfinas restaurant. That was the best pizza I've had in a long time. I highly recommend Pep if you are interested in learning the history of each location and want to understand the context of the historical events. I plan to return to San Francisco and will book a tour with Pep!

Terrific tour with Pep!! - Terrific tour with Pep!! I live in the SF Bay Area and wanted a good SF tour for my family who were visiting. Pep took us to wonderful locations and provided informative and fun info.

Amazing - Fantastic tour Custom showing based on our interests Her standard plan was great with some minor changes Everything was better than expected Well done !!! Thank you

Disappointing “Tour” - Our driver was GREAT, However, We were given a driver and not a tour guide. He told us he did not give tours when I asked him what his usual tour plan was and how many tours he had given. We wanted to go to places he didn’t know of or know anything about. We basically just drove to spots we told him we were interested in going. Again, he was super nice but we could have gotten an Uber driver much less to take us to all the places. It also says tour comes with snacks. We got nothing and even asked because we were counting on that holding us over till lunch. He had no idea about snacks. There was more but too much disappointment to write about. I did contact the person who contacted me about driver and pick up prior to posting this, but I was not contacted back regarding my concerns. They responded very quickly prior to our tour. I assume from the no response that they are not worried about it. I might add that this is the first negative review I have e we had to write. We try hard to be fair and let people know when we get great service. If our time was good not great, we usually don’t write anything. People can have a bad day and again we want to be fair. This was just a company who apparently didn’t have a tour guide and just got someone (again very nice), to drive us around like an Uber driver. Definitely not what we signed up for.

Disappointed - We had the unfortunate experience to deal with Pep from Alegro Tours and Trip Advisor. My family and I booked a tour with high hopes of creating lasting memories, but little did we know that our experience would turn into a nightmare. Our scheduled tour coincided with a period of record-breaking flooding and relentless rain in the San Francisco area that lead to road closures. Understandably, it was impossible for us to make it to the tour location due to safety concerns and road closures. Given the extreme weather conditions, we reached out to Pep with Alegro Tours and Trip Advisor hoping for understanding and a simple resolution. To our dismay, the response we received was far from empathetic or customer-focused. Both Pep and Trip Advisor flatly refused to issue any form of refund. It was disheartening to see that they prioritize profit over the safety and well-being of their customers. The lack of flexibility and compassion displayed by Alegro Tours and Trip Advisor during this challenging situation is simply unacceptable. Any reputable company should recognize the exceptional circumstances that were beyond our control. We were left feeling frustrated, disappointed, and out of pocket for a service we never received. I strongly caution anyone considering booking with them to think twice. A company that shows such little regard for its customers during unforeseen circumstances is not one that deserves your hard-earned money. There are countless other tour operators out there who prioritize customer satisfaction and safety over profit margins. Save yourself the headache and choose a company that values its customers and understands the concept of genuine customer service.