Very well organised! - The whole trip from Rome to Pompeii was very well organised. It involved multiple cities being traversed using public transport. The communication was excellent and handovers at stations was seamless. Pompeii itself is amazingly well preserved piece of history. The 2 hour guided tour was full of insights. Definitely recommend it.

Underground Colosseum trip - Fantastic experience. I would recommend going under the colosseum. Amazing guide who made the whole experience really interesting and brought the colosseum to life with facts and stories

Very informative. Luigi... - Very informative. Luigi our guide was excellent.Logistics of getting to site challenging for some tour members. But Instazione staff very helpful.

Loved Pompeii - The tour was great, though I thought they were meeting us in Rome, tickets for the train were sent the day before and all instructions to meeting point was easy to follow, really appreciated the texts to make sure we received the tickets and made it on the train was a nice touch. The tour at Pompeii was amazing and guide knowledge and myself and friends had no where to be after so we were able to continue walking around Pompeii after the guide left, we were also given an option to change our return tickets home if we left early, we didn’t. But it’s also a nice touch. My only suggestion is to be more clear on the trip home from the first train, that Napoli Centrale is also calledNapoli Garbaldi

Rome to pompei - Great way to get to Pompeii to Rome, the guide didn’t show us everything so do go off after the tour has finished and go back and look again, it’s not their fault there is just a lot to walk round, train ride back to Rome was lovely, the tour guide company was brilliant they sure you where to go and sent what’s app messages

Great Tour, Helpful Staff - I booked this tour while we were visiting Rome and because my son is an archeology major. I looked at reviews for the various Pompeii tours, and decided to go with this one by train because of the reviews. I was not expecting all the transitions we made. We had a meet up point at the room train terminal where we were escorted to the train and coach we were assigned to. We took the train to Naples, where we were meant by another team member who escorted us to their office in that train terminal. We waited at least a half an hour before we were finally informed of the next train we were taking to Pompeii and were provided bags with some information and a map. Once we arrive to the train station in Pompeii, we were then to take a shuttle bus to the actual site. We were then handed off to the actual tour guide and proceeded to enter the city. The tour was good, and we were allowed time to walk around and explore on our own after the tour. We found our way back, but didn’t have a shuttle or train schedule, so Sara was extremely helpful in helping us sort everything out and get back to Rome. She was very helpful and guided us to a different train station and arranged for us to get revised train tickets back to Rome. They were very responsive and helpful. If I had to do it again, I would probably do a bus tour so we could also see the Amalfi Coast. This was our first time in Rome, so we weren’t familiar with the transportation or how to get around, so it may not have been the best option for us.

Good trip - Pompeii is a very interesting place to visit.The trip was very well organised .and the company involved,Instatzione, we’re very helpful to our requests.Our tour guide at Pompeii was very knowledgeable and informative

A journey into antiquity - An incredible site, remains that transport us to antiquity. Beware, the group was a bit larger than expected and the train ride back was a bit chaotic.

Bad Experience - Unfortunately, our train was cancelled. We were willing to be flexible and try other options before giving up and asking for a refund. After trying for nearly 2 hours, the only option given was to leave 3 hours later than our original time but would have to leave at the same scheduled time- leaving only 60-90 minutes to check in, do a self-guided tour (no longer guided) and get back on the train. Impossible! We even offered to rent a car if they could arrange a later tour and credit the travel portion of the trip. Nope. Only offered a 50 euro credit off over $800 of trip that didn’t happen!! While the original train delay is definitely not in their control, the cost is refundable to them. There is ZERO reason that they couldn’t make other options work with us or refund the cost of the trip.

Mistake or scam? Lousy experience with cost overruns and zero liability - Disappointing, stressful and expensive experience due to poor organization. We hired a tour to Pompeii with your agency hoping for a well-organized experience, but it ended up being quite the opposite. From the beginning there were signs of lack of seriousness: after making the payment and already being in our hotel, we were contacted to inform us of an “error” in the booking, requesting to return to the agency and pay an additional 92 euros. Despite the irregular situation, we agreed not to lose the ride. The worst came at the end of the tour. We were specifically instructed which bus to take back, making sure that if we did so we would arrive in time for our train to Rome. The bus arrived late and, as a result, despite running desperately with our babies in our arms, we missed our train. Seeking help with the agency’s staff in Naples, his response was to charge 150 euros more to get us another train, warning that it was “all they could do for us” and that “they were already going to close”. We were with the children, exhausted, with no options and practically forced to accept this new charge under pressure. Adding double collections and mismanagement, I can’t help feeling more than disappointed. I'll look to solve it at the Rome agency tomorrow.