Great family trip and really helpful and sensible team - We had intended to do the full 32km ride but were gently encouraged at check-in to consider one of the shorter less challenging rides. Our son hadn't ridden for a while and as soon as he got on the bike we realised the longer ride would not be possible. The team were super flexible and gave us options and advice. We opted for the shorter route and they picked us up at the agreed spot. My only quibble was that the gears on the bike my son had were too stuff for him to turn them down (he's 6 years old). So we had to stop every time there was a hill and mostly had to walk up the hills, which made for a much longer ride than we'd planned! All in all a good day though.

Great day with amazing views - Brilliant day with incredible views and some challenging but fun riding. Guides were friendly and knowledgable and bikes were in good condition. Despite a few moments of wishing I had chosen an E-bike on some of the larger hills, overall I am glad I chose to challenge myself as it was very satisfying when I got back to QT.

Great family adventure for all ages! - This was such a fun thing to do with our family of 5 kids from ages 5yrs to 17yrs. Was easy to book the bike hire online and we chose the half bike for our youngest. We turned up and were immediately shuttled in a van by our very nice driver to the drop off point. We were given lots of help and great advice. It is a beautiful journey to do, with loads of places that you can stop and enjoy a picnic. Great being able to bike straight back into town to drop the bikes off and then go and grab ice creams. Would absolutely recommend!

Great experience - Amazing experience with around the basin from start to finish. All 6 bikes were pre booked, easy booking done through email with quick replies. When arriving the bikes were already adjusted to our heights ready to go on arrival. Great well kept bikes, easy for everyone of all abilities to ride. Our bike ride took a little longer than expected and we called to ask if we could extend our booking at late notice, this was no bother at all. They gave us easy instructions on how to return the bikes at their out of hours address. Great friendly helpful service from the team at around the basin in Queenstown. Would highly recommend booking with these guys! Thanks :)

Bad reaction when I challenged a charge. - I think I can count on one hand the number of adverse reviews I've posted. This will be one of them. You know how you feel when one of those budget airlines stings you extra when they get the chance. That was my experience. And the owner, to whom I asked to speak about it so he knew exactly where I was coming from, had zero interest in doing anything other than defending his charge and making me feel like I was quibbling. The bottom line is that I hired a great bike and had a good ride on a wonderful trail to Arrowtown. Realising I would likely be late back to Q'town to return the bike if I rode, I planned to jump onto a local bus. Unfortunately, it arrived late into Arrowtown and then got a flat tire. (First ever public bus I've been on that has had flat!). After a couple of calls back and forth to their office to let them know what was going on I was offered their bus pickup. Sounds fairly good to this point. But it's from here that they need to rethink how they handle a situation like this. After I deplaned from the broken public bus, so to speak, I got another call telling me they would charge me full price for their pickup. A short while later, when I called to check on where their bus pickup was (it too was running late), I let them know I thought the charge wasn't a fair thing to do in the circumstances. Then we go south even more. According to the owner, it was more than fair given almost the same amount would be charged as a late fee if I wasn't back by the deadline time. Where was this fee explained I asked? In the terms and conditions link if I cared to press it when I checked the bike out, apparently. Really! Who reads these things. Well, our conversation went downhill from here to the point where I was quite shocked with how little they seemed to care. Clearly they have a successful business. They have mostly good reviews but a couple of negative ones - and another that had their own challenging experience with owner. You will probably be 100% ok to use these guys, but if it's just a simple bike hire and not one of the packaged bike tours they offer, then be aware there are other good options in Q'town at similar price points.