Got what I wanted! - Umberto works hard to give the tour in Spanish and English, made us all feel welcome, and kept us on schedule! Great job!

Good shopping spot. - Fun and interesting. Drivers were both excellent, had good communication on pickups. Found some nice souveniers, rum tasting was fun, chocolate was tasty,

Neat Place to Shop - My husband & I make a point to go to this "compound" every year when we go to Punta Cana. This location has great prices for chocolate, real vanilla, rum, coffee, cigars and general souvenirs. You can schedule free transportation from your resort to this shopping area on their website (tips appreciated). Staff is always friendly and helpful. This outing will only take a couple hours and is absolutely worth it.

Fun & Interesting - We obtained a free ride to this shopping area from our all-inclusive resort. The place has separate shops selling cigars, chocolate, rum, coffee, and souvenirs. We particularly enjoyed watching cigars being hand rolled and had a great time at the rum shop tasting numerous samples. If you are in or near Punta Cana, this is a must see attraction. Very authentic.

Okay for things to bring home. - All the tastings were delicious (only one option for coffee ☹️). Prices were so-so. Rum was delicious. Lots of chocolate samples. Everyone was friendly.

Overpriced items. Didnt not feel like buying stuff from the factory. - Hello everyone, I was in Punta cana (all inclusive Bahia grand Principe) from the 3-11Apr2023. I wanted to go see the city and wanted to know their culture by talking to the locals. I decided to book a half tour of the local town, which included 2 churches and the this factory tour. First of all this place is overpriced. They are charging more than what the resorts are selling for. They say it is the factory but the price is 40% more than the resort price. Crazy! I was thinking price will be reasonable and wanted to support the factory by buying stuff from them. Later came to realized it is more expensive in there. I recommed not taking this tour because 1. Cigar factory is just a hut where some guys are making cigar. 2. Cigar, Rum are overpriced. It was cheaper to buy it from the resort or duty free. Good thing was. They gave cigar to people who smoked them .

No reply - I emailed them four times about how long the trip would be and pick up time . No answer. The shopping tour was 9 hours long.

Disappointing. - He did not respond to any messages I sent to him or another tour operator. Never went. Disappointing

Do not do, bad company - Noone called or came to pick us up. We have filed for a refund. Do not book this tour. We called them and noone ever picked up the phone.