Fantastic riding experience - This was amazing, we had read that the riding was brilliant but they put the hard sale on the photos they took. We didn’t find this at all. The people were lovely and the ride was magnificent. Definitely a must do!!! They collected and delivered us back to hotel couldn’t fault at all.

Great Trip but Where are My Pictures - Everyone could not have been nicer during our visit. The staff was great and accommodating and it was a ton of fun. Only disappointment was that when we got back they told us they could " not find the pictures" This was the main excursion we did and to not have any pictures really is not acceptable and incredibly sad. We were the group of four at 11:00 a.m. Please find our pictures.

We took the two hour ride and was... - <p>We took the two hour ride and was not disappointed. We went down a couple of beaches, walked along the surf, and ended at a river meeting the ocean. We took a short break and my daughter went swimming in the river before heading back. Our guide was wonderful, the horses well taken care of and sweet and the view beautiful. My daughter was a more experienced rider and the guide was nice enough to have her hold back so she could allow the horse to run a bit so she wasn't bored. All in all, it couldn't have been better. As two females traveling alone and never having been to Punta Cana before, it is important to note that we felt completely safe the entire excursion.</p>

We thoroughly enjoyed our two hour... - <p>We thoroughly enjoyed our two hour ride. We ride on and off the beach. Halfway through you stop for a break and they offer you a fresh coconut to drink. They do appreciate 1 for this, so prepare for that. Also, there is an additional cost if you wish to buy a cd of the pictures they take and a rum bottle with your picture on it . Only cash is accepted. We did not want the rum, so they did reduce the price and we just bought the pictures. It is not required but very nice if you tip the guides after the ride. Just a warning if you haven't ridden before: There is a lot of trotting involved. It did not seem to bother anyone in our group, but if you are nervous this might make a difference. We have our own horses at home so we were given the option to gallop on the beach, and we loved all the trotting.</p>

Beautiful Scenery and a Special Experience - The start of our experience wasn't great. The driver was 30 minutes late, and it was difficult for our guest service representative to reach anyone with the company to find out where he was. We then had numerous other pickups which in total kept us in the truck for nearly an hour and a half. They really, really need two transportation vehicles if they have that many pickups spaced so far apart. Once we got to the ranch, though, the experience was great. Everyone was nice and the horses were beautiful and in apparent good health. As with other reviewers, we found the beach to be scattered with trash, but with the amazing ocean views it was hard not to be awed by the surrounding beauty. Afterwards when we told them we had to catch an afternoon flight, one of the workers took us back in his personal vehicle, which was a nice touch. The only negative was the pickup delays, and the fact that they promised to send our photos we purchased on WhatsApp but they never arrived. We do have the disc, but no computer with a disc drive, so it's going to be a bit of a hassle to download them now.

Don’t Do It - Don’t book this tour. Viator markets and sells tours as the middle man. Hoya Azul was our local tour provider and they never showed to pick us up from our condo as promised. I immediately reached out to Viator and had little help from them as well. They continued to send me a contact number for the local tour prover which was an incorrect number. When I googled the company myself, I was able to find contact info but received no answer. Viator said they’d try to refund my cost. Luckily I booked using American Ex and will be refunded.

Don’t recommend - Never showed up to pick us up at hotel. We were there on time as well. I emailed our name of hotel but not sure if it was received. Regardless- we wasted money.. don’t recommend!