very good - Excellent service, 10/10. The vehicle arrived time, very clean and comfortable. the driver very friendly during the journey.

Stressful and terrible experience - With printed out booking and confirmation information in my hand, we couldn't find driver anywhere at airport. After 40 minutes, we finally had to take a ride with an available cab, at 7 times more than what we had paid! For our return ride from resort to airport, called multiple times (Viator, please check your phone recordings of these calls), receiving different info each time; some saying it was no longer available, some saying it was scheduled, but with pickup at the airport rather than our resort, and yet others saying the pickup was confirmed. Phone number to the local company handling our rides was provided, but all calls and texts to this number were unanswered/not replied to. When it came time for the actual pickup (3:30 at resort), no driver. Waited 20 minutes until we finally had to find a separate ride (again, at a much higher cost). Once we got to airport, I received a text from the driver saying he'd be at the resort to pick us up at 6:10, which was the time of our flight! Absolutely awful.