The best way to see a wonder of the world - Martin and Eduardo were incredible and provided a truly authentic experience, with Mayan tour leads and plenty of interesting history to learn. They gave amazing tips about who to and who not to interact with and saved us a lot of hassle! There are a few costs to bear in mind, some hotels carry an extra transport cost and there is the locker fees etc but all are reasonable and flagged. For half the cost of our hotel company offering the tour and with introductions to Mayan people and culture we would HIGHLY recommend booking SAT for this tour. Bring plenty of high factor cream as you’ll be in baking hot heat a lot, but the bus is cool and provides a good Power Nap setting for your 6-8 hours of total travel between all the destinations. When you get to the village you HAVE to try the tequila tasting, although it’s expensive to buy bottles it’s worth it and you’ll never be able to drink processed tequila again! 10/10. Thank you for everything.

If anybody can …Tony Kan KAN - Marco Antonio, Miriam and Alexis are a great team! Very attentive and thorough with the history of the whole excursion. All three were very kind and helpful. I recommend you go with these three if you ever decide to go to this adventure. Oh and Mr Tequila Maya Panchito is also great 🤙🏼🇲🇽❤️

Great tour - Great tour. Well maintained buses. Recommendations of skipping information tour if you are not into history and want to take good pictures😅. Just make sure to reach meeting point on time. Food was good and had vegetarian options as well.

Don’t pay extra for hotel pick as you would end up going to meeting point - Couple of negatives, even after paying for hire pick up, I was asked to come to meeting point. No point to pay extra for hotel pickup when I had to pay a cab to go to pickup point. Water is not included in the lunch, the food is very mediocre at the restaurant at Chichikan Cenote. Except these it was great experience.

5/15/2024 - Great time but expensive! I would give it an 8/10. I would probably do it again now that I know what to expect.

Chichenitza it’s and our... - Chichenitza it’s and our tour guide Hugo and Alfredo are really good.They gave us ample amount of time to see pls we. Always welcoming and the buffet was really good.

Worth it but beware the scams - Overall this is a good value in terms of getting you to Chichén Itzá, lunch, and a swim in a cenote (absolutely the highlight on a 100+ degree day); however, built into the tour are a series of scams and tourist traps designed to bleed you for as much money as possible and which detract both time and enjoyment from what everyone really wants to be doing. The very first stop is at a “Mayan artisan community,” where they plonk you for 30 minutes in a large store claiming to sell “authentic” versions of the same exact overpriced tchotchkes you can find on any street corner in Cancun or Isla Mujeres (and probably anywhere in Mexico). The last stop of the tour is in Valladolid, except there isn’t actually any time to explore this charming colonial city; instead, with the mere half hour allotted, the tour guides pressure you into doing a tequila tasting at yet another one of these souvenir shops where they try to sell you “artisanal” spirits at 3x the price you can find the same ones online. DO NOT BUY ANYTHING THERE and do not believe them when they tell you you can take up to a liter of tequila in your carry on lmao. This is a total lie just to try and get people with only carryon baggage to buy their products. Overall, we’re glad we took the tour for the actual substantive portions. Our tour guides Alfredo and Moto Moto were friendly and seemingly knowledgeable; however, their complicity in these rackets left me with a worse impression of them than I would have had otherwise.

Interesting But Unwanted Souvenir Stops Led to an Unnecessarily Long Day - Chichen Itza was very interesting. Our tour guide was very knowledgeable and did a great job bringing the ancient Mayan civilization to life. The buffet lunch at the Cenote was delicious and the Cenote itself was quite refreshing after the dealing with the heat of Chichen Itza. Unfortunately, I was annoyed by the excessively commercial aspects of our trip, which turned our venture into a nearly 14 hour day. On the way to Chichen Itza, we made an unnecessary and lengthy stop at a very large souvenir forum, which was not on our itinerary. On the way back, we made a lengthy top at a "colonial village" which was nothing more that a long street of souvenir shops lined up and down with large tour buses. At the end of a long day, I just wanted to get back to the hotel and go out to dinner. We left our hotel at 6:45 am and didn't return until 8:30 pm. The added stops were nothing more than annoying ploys to encourage us to buy cheap souvenirs.

Never showed up, customer service refused to help - Driver never showed up. The pickup location changed at the last min. I contacted customer service. The phone number is wrong, only 9 digit (suppose to be 10). I used WhatsApp to contact the customer service. He/she refused to talk and provided no help at all. All I was told that he/she is waiting for advisor who is not available at that moment. My family was left in front of the hotel after flying 6 hours from Seattle to Cancun.

Horrible experience. Would not recommend it (especially the all-inclusive option which is a scam).. - Viator offered three options (with increasing price each). The "meeting point" option (MX$1,180.95 per person) the "Hotel pick-up" option (MX$1,352.10 per person) and the "All inclusive option"(MX$2,892.46 per person). We booked the "All inclusive" tour with SAT Tours via Viator for two persons. Based on Viator website, all sorts of options included the bus ride, the guided tour to Chichen Itza, the visit to a cenote (buffet lunch included in price) and lastly a stop in Valladolid. The "All inclusive" option included the above plus the hotel pick-up (aka $1,352.10 per person), the entrance to Chichen Itza (which based on Viator was 43 USD per person = MX$ 715) and free life jacket and lockers in the cenote area which based on Viator was 4 USD = MX$ 65 each, aka MX$ 130 for both a locker and life jacket). Let's do some math and sum up the breakdown of what's included in the "All-inclusive": 1,352.10 + 715 + 130 = MX$ 2.197.10. As we paid MX$2,892.46 per person, could someone explain the ADDED VALUE of the difference amounting to MX$ 695.36 (aka USD 41.76)??? Did we pay this extra amount for what? For a lemonade that was offered during lunch? LOL. For assuming the burden to prove to the tour guide that we had actually paid for this in advance?? This is offensive to trick people into a so-called "all inclusive" option where you end up paying way more than others that also get the same service on-site. Fun fact, the actually entrance fee for Chichen Itza costs SAT tours MX$ 548 (see photo attached), I assume the get a discount for buying tickets in bulks, still they present it in their website as if the price were MX$ 715ish. The tour guide, Alfredo Ariola, was by far the worst experience we have ever faced in terms of tour guides for the reasons explained below: 1. He asked us to pay for the entrance at Chichen Itza. We explained several times that we had an "all inclusive ticket" but he insisted that based on his notes we had to pay. After I showed him the Viator email reservation he was still not convinced and took a picture of my email and showed to someone else and waited for confirmation. 2. Inapropriate jokes throughout the trip. Prior to arriving to Chichen Itza, the bus made a stop to a "souvenir" shop where they strongly recommended we bought souvenirs (normally souvenirs should be sold and bought AFTER visiting an archaeological site, at least that's my understanding). Before arriving to that souvenir shop, Mr. Alfredo Ariola said that he would take the women to practice their favorite sport which would help them release stress. Guess what!? The sport he referred to was "shopping". He also said we should keep women happy with shopping as "happy wife happy life". 3. Poor translation. While booking the tour we had to choose whether we preferred to have it in English or Spanish. We chose Spanish. However, both Spanish and English speakers we were put in one big bus (we were around 60 persons, as the bus was almost full and mentioned maximum capacity was 61 persons - despite the fact that they said on the description maximum 40 people). During the bus ride (which lasted approx. 3 hrs), the tour guide tried to give some background on the Mayan culture, Chichen Itza site etc. Despite the fact that the tour guide appeared knowleadgable and pasionate about the subject. The information shared was interesting. However, the tour guide was struggling to translate similtaneously in both languages and instead of saying one phrase in english and then in spanish (so they context made sense) he said one WORD in english, one WORD translated to spanish and so on. This was quite exhausting for the audience as we were not able to follow when the language was switching (luckily - or not- I speak both languages so I tried to make a sense out of the non-sense on-off spanglish). 4. No microphones, no audiophones. When we arrived at the Chichen Itza archaelogical site, the tour guide said that we would split in two groups, the english speaking one and the spanish speaking one. Amongst a complete chaos of people flooding the site, our tour guide said that the english speaking ones should follow him and stick with him and the rest go with another speaking spanish guide that was waiting there. Guess what. Only 2 people went to the spanish speaking tour of the site (lucky them as the tour turned out to be private for them) and the rest (50ish persons) we followed our tour guide Alfredo. Anyone that has visited Chichen Itza should know that this is a fully packed crowded place, with dozens of groups of tourists and it was scorching hot. Sadly, we noticed other groups using audiophones and the tour guide a microphone which allowed for a smooth and organised tour where everyone could listen and learn while strolling around the site. Not our case though. No microphones, no audiophones. Mr. Alfredo was doing his speech without really making sure everyone from his group was able to listen what he was saying. That's so poor organizations, truly unfortunate. 5. Buffet lunch in Cenote. The restaurant in the cenote was beautiful and very spacious. The ones from the tour we had a bracelet on us that showed we were coming from a guided tour with access to buffet. When we entered the restaurant we asked to be seated in one of the nice tables of the main area of the restaurant. However, the waiters said that the ones of the group would be seated elsewhere. They sat us in a corner far away from the buffet which was currently under construction (see attached picture) so we eventually ended up having lunch under the sound of drilling and escavating. 6. Valladolid visit. Based on their website, "Valladolid is one of the most enchanting colonial cities in Yucatan" and for that they stop over for 30 mins so that we could see the town. Our tour guide dropped us off at busy street in Valladolid full of tourist trap stores for 30 mins. The meeting point was supposed to be the drop off point which was a no-parking zone as there was a policeman constantly kicking out buses and cars. The result? We were waiting for 15-20 mins for our bus to be able to approach the street in order for us to board and start our way back to Cancun. All in all, this is not ok to trick people into paying "all-inclusive" options with 0 added value. Customers should be respected and receive services they paid for. Most importanly, the time we dispose for the tour is even more important and precious than money and for that reason it should be respected and spent in quality. P.S. The driver was good and drove safely. Chichen Itza, Cenote, and Valladolid Group Tour with Lunch 2024 - Cancun (viator.com)