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Peek Pro Product Tour  >  Booking Flow  >  Manage Business

1. BOOKING FLOW

Designed specifically for mobile devices, in a few taps your guests are set.

2. GROW REVENUE

A full set of tools to increase revenue & overall profitability.

3. MANAGE BUSINESS

Customer service made easy – add, edit, or cancel bookings with little headaches.

4. MARKET YOURSELF

Integrations with the tools you use to market your business every day.

3. Manage Business

Customer Service: Managing Bookings

Without a flexible system, it can get messy managing the requests of your guests. Here are some situations that Peek Pro enables you to handle.

Split Payments: ‘Can my friend and I pay separately?’ Yes – you can split payments as many ways as you like and take multiple payment methods, all for the same booking.

Deposit Any Amount: ‘I’d like to pay a deposit of $350 towards my booking now. Is that ok?’ Yes – you can take any deposit amount towards a booking.

Reschedule and Charge/Refund the Difference: ‘Hi, can I switch to Saturday and be charged the difference?’ Yes – you can switch groups to a different time slot, and charge or refund the difference. You can also add or remove guests from bookings, and charge/refund the difference.

Multiple Experiences, One Booking: ‘I’d like to make another booking and pay them all at once. Is that ok?’ Yes – if you have a guest with you, making multiple bookings, you can just take all the bookings first and let them pay at the end.

Customer Service: Managing Bookings

Without a flexible system, it can get messy managing the requests of your guests. Here are some situations that Peek Pro enables you to handle.

Split Payments: ‘Can my friend and I pay separately?’ Yes – you can split payments as many ways as you like and take multiple payment methods, all for the same booking.

Deposit Any Amount: ‘I’d like to pay a deposit of $350 towards my booking now. Is that ok?’ Yes – you can take any deposit amount towards a booking.

Reschedule and Charge/Refund the Difference: ‘Hi, can I switch to Saturday and be charged the difference?’ Yes – you can switch groups to a different time slot, and charge or refund the difference. You can also add or remove guests from bookings, and charge/refund the difference.

Multiple Experiences, One Booking: ‘I’d like to make another booking and pay them all at once. Is that ok?’ Yes – if you have a guest with you, making multiple bookings, you can just take all the bookings first and let them pay at the end.

Custom Manifests

Different members of your team need different information. Your driver needs to know who to pick up. Your guides needs to know how many Go-Pros to take with them. Custom manifests allow you to get this information to your team and make their lives easier.

Custom Manifests

Different members of your team need different information. Your driver needs to know who to pick up. Your guides needs to know how many Go-Pros to take with them. Custom manifests allow you to get this information to your team and make their lives easier.

Customize Confirmation Emails

Peek’s confirmation emails are highly customizable. This means less confused guests and less headaches for your staff. You can add images, maps, invoice details, and QR codes to speed up check in. You can also set as many reminder emails as you like.

Customize Confirmation Emails

Peek’s confirmation emails are highly customizable. This means less confused guests and less headaches for your staff. You can add images, maps, invoice details, and QR codes to speed up check in. You can also set as many reminder emails as you like.

Reports

Reports don’t need to be difficult. Peek’s reports let you see where your bookings are coming from, which activities (and which days!) are most popular, and more. We’ve got 30+ reports. Here’s a sample of our most popular:

Summary Report: How much did my business make, at a glance?

Activities: Which activities are performing best for me?

Add-Ons: Which add-ons generate the most revenue? Your total add-on sales, broken down

Sales by Weekday: Which day of the week is performing best? A breakdown of all product sales.

Resellers: Which resellers are performing best for me?

Reports

Reports don’t need to be difficult. Peek’s reports let you see where your bookings are coming from, which activities (and which days!) are most popular, and more. We’ve got 30+ reports. Here’s a sample of our most popular:

Summary Report: How much did my business make, at a glance?

Activities: Which activities are performing best for me?

Add-Ons: Which add-ons generate the most revenue? Your total add-on sales, broken down

Sales by Weekday: Which day of the week is performing best? A breakdown of all product sales.

Resellers: Which resellers are performing best for me?

Peek Pulse

Peek Pulse is a weekly email that gives you a ton of insights into the performance of your business. You’ll learn X, X and X

Peek Pulse

Peek Pulse is a weekly email that gives you a ton of insights into the performance of your business. You’ll learn X, X and X

Clone Bookings

Does your business receive repeat bookings? Skip the admin and clone a previous guest’s booking.

Clone Bookings

Does your business receive repeat bookings? Skip the admin and clone a previous guest’s booking.

Un-Cancel Bookings

Your guest canceled… and now they’ve changed their mind. It happens. Our un-cancel bookings feature recovers the entire booking, reducing admin time.

Un-Cancel Bookings

Your guest canceled… and now they’ve changed their mind. It happens. Our un-cancel bookings feature recovers the entire booking, reducing admin time.

Peek Pro Product Tour  >  Booking Flow  >  Manage Business