Superior Service at Madeiralimo and Travel Agency - We were fortunate to be able to travel to beautiful Madeira in January 2024. We had the even better fortune to have the services of Madeiralimo Travel Agency for a good portion of the week. The service was outstanding for both touring and being taken to and from the airport to our hotel in downtown Funchal. Our guide and driver for the week Nuno Martins was always waiting for us prior to our designated times for pick ups. Madeira has two directions up and down and while the major highway compares to any good roadway, the secondary roads are narrow, steep, and sharp. You can tell that Nuno learned to drive in Madeira for despite the twists and turns the ride was always smooth. As well, he is an expert on the history, culture, flora and fauna of the island. His stories are both informative and entertaining. We would highly recommend Madeiralimo and travel agency, though only when we are not vacationing ourselves as we have dibs on Mr. Martins whenever we need transportation or touring in Funchal and throughout Madeira.

Superb - My husband and I booked the West Tour with this company. What a day we had. We stopped at several view points to take photos, all of which were absolutely stunning. Our driver took us to a bar where we watched how the cocktail Poncha we as made, even sampling as glass. Lots of local information was given by our driver which made this very interesting. A visit to natural pools and then the tour finished off with a Madeira wine tasting session. An excellent day out

A most memorable day out in comfort - What an incredible difference from sightseeing trips we have taken in large coaches. This was a group of six in a comfortable minibus with the most informative, friendly and helpful guide anyone could wish for (obrigado Christian!). We saw so much, learned so much, but most important we experienced a little of the real Madeira from a resident who was not only an incredibly skilled driver but the best guide too. He just knew when to stop, where, and for how long. Which little places gave incredible views of this beautiful island. And at the end of the long day he intuitively knew that the six of us would welcome the chance to go "off piste" when all of us voted to visit a traditional poncha bar rather than a final mountain top photo opportunity. Nothing so genuine has ever happened on the big tour buses we have been on in other countries, and it made a memorable day something quite special. This tour and transfer company really understands its market, and when we return again to Madeira, this will be part of our plans.

Great service! - Booked in the UK to transport to and from Madeira airport. The pick up was fine and we got to the hotel in good time. On our return, the driver was a little late in picking us up from the hotel so we contacted the number provided. The person I spoke to was extremely apologetic and called me back within minutes to provide an update that the driver was stuck in traffic. I was impressed with the service!

No Hitches with this company - Booked in UK met at airport taken to hotel promptly, picked up on time for home journey - excellent.

Excellent Professional Service - Having been let down on a planned trip by one of BA's associates, Adriano resolved the matter and offered a trip to Porto Moniz that proved to be the best excursion we have received in 40 years of traveling. The trip was 20% cheaper than BA and we have booked further tours with the company. It's great dealing with a team of people who believe in offering top professional customer service and at the same love their work. - So refreshing when most companies want to "upsell" to places you DONT want to visit or eat in.

EXCELLENT SERVICE!! - I booked my transfer from Madeira Airport through Hoppa. The service was absolutely excellent. I am a woman travelling alone. I was met at Funchal Airport by a very polite, very smart young man. Who immediately took my case and settled me in the bus. He chatted about the island, giving information and answering my questions during the 25minute journey. He took me into reception and carried my case. This service was repeated on the return journey. Smart, cheerful gentleman took my case and ensured i was comfortable in the bus. And at the airport made sure i knew where i was going. I thoroughly recommend this company and would use them again in a heartbeat!

Value for money but could do with timing tweaks - Nuno the driver and guide was very competent and knowledgeable and even though some of the roads are tight we always felt safe. The tour even though good value for money , for our taste , had too many stops at places that didn’t warrant the time given and the dinner stop at Porto Maniz could have longer as that was a highlight of the tour. You certainly get a feel for this part of the island but as a tall person I struggled with the seat space but the vans were in good condition

Efficient transfers but taxi in appalling state. - There were no hitches with our pick ups on arrival or departure but Madeiralimo was not what I expected. I booked our transfers via British Airways and when I Googled "Madeiralimo" I expected a certain level of service. What I was greeted with at Funchal Airport was nothing like that portrayed by the firms website. The driver marched us across the road to what I can only described as a dilapidated yellow taxi and not the black town car expected. It literally had gaffer tape along the floor by the rear doors, the boot did not close properly, air con did not exist and on several occasions the driver answered his mobile while driving. I can only assume we were booked on a "basic" taxi service but Madeiralimo needs to more transparent about this rather than hiding it away in its FAQ page that you can book an "upgrade" at a relatively 'low cost". Be very careful when booking with this company, especially if your booking has been via British Airways

i need a refund - this port was cancelled from our island princess itinery...i am expecting a refund..please...i could not notify anyone from the ship...i had no phone or internet service....