Wonderful experience - We visited Rio Secreto as a family for the first time, it is a wonderful place. I highly recommend it. Being able to see stalactites formed over millions of years and taking the tour inside the cavern was something spectacular. Our guide Tainara was always super friendly and gave us a lot of information.

Ship At Port in Cozumel, Self Arranged Tour - Fantastic Rio Secreto - Two couples aboard NCL Ship at Cozumel Port for 9 hours. NCL would not run tours to Rio Secreto (not enough time they said), so we took matters into our own hands and self booked this excursion. Loved every minute. In port at 8 am, on Ferry to Playa Del Carmen at 9 am. Taxi to Rio Secreto with plenty of time for 11 am tour. The tour was guided by Benito. This guide is highly respected by many of the other guides and employees at the cave, who demonstrated much respect and honor to Benito. We found out why; he is knowledgeable (he is a passionate spelunker with decades of experience), expressive with his explanations, multi-lingual, but most of all he is attentive, caring and responsive to the needs of those in his care, us, his clients. Benito understood our time concerns and assured us that we would enjoy the whole tour and be ready in time to go back to the ferry, then he arranged personalized transport with one of the cave operator's drivers to instead take us to the ferry in Playa Del Carmen. Gracias Benito, excellent service. The cave was amazing, I have been to many caves all over Canada and the US. I have never seen such a density of structures in any of them that I saw on this day. So many stalactites, and columns. The lighting in the cave is all from the headlamps of the people in the caves, and gives a unique ambiance and ethereal quality. The real sensory addition was that you were in water which makes the experience lively and immersive (I just couldn't help but use that descriptor). The water adds a layer of interest as the movement of water constantly reflects and refracts the lighting which gives a lively visual experience. The cave tour feels authentic and genuine, many times I've taken cave tours where you take an elevator down into the depths. Never have I walked down natural terrain from ground level right into the cave and experienced the transition from daylight to, head lamps on, into the depth and darkness of the cave in a few moments, very cool. After the tour the wet suits come off, we had a quick bit to eat, viewed photos that were taken of us. Then the personal trip back to the ferry for the 3 pm ride back to Cozumel. By the way, the ferry services provided live musicians for rides in both directions, bravo Ultamar and Winjet. We were back on board the ship with over an hour before departure. For those on cruise ships, if your ship offers tours to Rio Secreto you will greatly enjoy this unique cave tour experience. If your ship doesn't offer tours, trust your instincts and self arrange the Rio Secreto, it's beautiful and well worth the adventure.

Amazing scenery and tour guide (Mich) - Mich was an amazing tour guide! Very knowledgeable, entertaining and made the tour so fun! Would love to come back to do another tour with him. Beautiful caves and scenery, definitely recommend!

Absolutely the best!! - Hands down, one of the absolute best experiences I’ve ever had. The entire staff was great but particularly the tour guide, Angel, and the photographer, Charlie, were great. The tour was very well explained, the guide displayed deep subject matter expertise and above-and -beyond customer service. I would definitely recommend this experience to anyone!

The guides and staff were... - The guides and staff were amazing. Helpful, responsive, friendly! The changing facilities were clean and easy.

Loved it. A must do - Had an amazing time! Super great activity to do with kids. Our son is 7 and daughter is 10. They loved every second of it. My husband and I loved it just as much. Tour guide Paulina and the photographer Luis were just great. A must do. Decently priced and it was all around 3 hours. Amazing for adventurers. Very organized and informative. Could see it difficult on people with knee or back problems.

Highly recommended Rio Secreto cenote tour - The Rio Secreto cenote experience was the best excursion that we had on our trip to Playa del Carmen. The tour group was small enough so that everyone was able to fully share in this nature's phenomenal beauty. The tour guide - Miguel was informative, attentive, respectful and humorous. Learning about the Indigenous Mayan habitat and their reverence and care for the land was truly an honour and immense gratitude for their continued stewardship. Many would complain about not being able to take their own photos but it made sense to have an experienced photographer along the tour so that the group could move along smoothly and safely while being immersed and present in the surroundings instead of worrying about how you looked in selfies!! We had a choice of well-positioned photos to purchase at the end of the 90 minute tour which also included a buffet. Would not recommend for anyone with claustrophobia, balance or mobility challenges. Life jackets, helmets were mandatory; wetsuits, beach shoes and towels were offered. Recommend to wear bathing suit and a change to dry clothes afterwards.

What an unexpected treat! - We had no idea what this adventure was going to be. We were greeted with an on time pick up. When we got to the Rio Secreto site we were promptly picked up by another van to take us to our adventure site. Our person was Victor who walked us through what was going to happen. We were provided wetsuits (recommended), walking poles ( I needed one), life jackets (required), helmets (required and necessary) and water socks (I brought my own but it was nice they had them available). A short walk and then we entered the river in the cave.). So much fun! All types of stalagtites and stalagmites and different forms of lime and calcium deposits. The water was not too cold and the 90 minute tour was just right

Excellent Experience. - We enjoyed this experience from start to finish. Our guide, Amaro, was very knowledgeable and helpful. The lunch was also great. Highly recommended if you love an adventure. If you're claustrophobic or suffer with anxiety, please skip this excursion. Some of the passages are narrow, water is deep, and the area is pitch black. We had to crawl through some areas. It would be a terrible place to have a panic attack.

Great cave exploration near Playa del carmen - Pristine caves and immaculate water inside. It was magical wading through the water. They take really good care of the caves to preserve them for future. This was a 5* experience. However, I wouldn't rate it a 5* because of the exorbitant photo prices they charge at the end of the tour.