Priority Access: Combo Tour: Xcaret, Xel-Ha, Xplor and Chichen Itzá
4.5
257 Ratings
Playa del Carmen
Experience the best of the Riviera Maya with this Cancun combo tour! Choose two out of four incredible options and enjoy aquatic adventures, thrilling activities, and a guided tour of Chichen Itza. Transportation, food, and drinks included.
Duration:
12 hours
Cancellation:
1 day
learn more
Highlights
- Xcaret - Xcaret boasts more than 40 activities, natural attractions and cultural shows, including a butterfly pavilion where native butterflies of the Yucatan Peninsula fly in their natural habitat, a coral reef aquarium, a henequen hacienda with its Museum of Popular Mexican Art and a seven-level Mexican cemetery with 365 tombs!\n\n Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the pristine waters of Xcaret underground rivers and stroll through the Tropical Jungle Trail. Marvel at the views from the Rotating Scenic Tower, visit the House of Whispers and see the Living Museum of Orchids. At the end of the day, dazzle your senses with a musical spectacle of light and color that takes you on a journey through the history of Mexico since pre-Columbian times.\n\nYour admission includes a buffet lunch with unlimited beverages (soft drinks, flavored waters and coffee) with your food.
What's Included
- Complimentary hotel pickup and drop-off
- Included food and beverages
- Access to lockers, dressing rooms, showers, and towels
- Priority access with pre-boarding admission bracelet distribution
- Bilingual English/Spanish local guide
- Snorkel equipment provided (USD $25 refundable deposit required)
What's Not Included
- Gratuities
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
Additional Information
Experience some of the lavish attractions presented in Riviera Maya with this Cancun package!
You have the freedom to choose any two of four incredible options – Xcaret, Xel-Ha, Xplor or Chichen Itza – based on your personal interest.
This grants you entry to the finest aquatic, adventure and archeological parks in the area, and includes a professional guide experience at the UNESCO World Heritage-listed site of Chichen Itza.
The deal covers round-trip hotel transportation by a high-end coach, as well as food and beverages. The only condition is to utilize the two selected tours within a span of 15 days (one tour per day).
- It is recommended that your wear comfortable shoes and clothing. Bring a bath towel and bathing suit for water activities.
- This package does not include any extra activity such as swim with dolphins, stingray encounter, swim with sharks, swim with manatee, sea trek, snuba, etc.
- Note: take the 2 selected tours within 15 days of each other (1 tour per day)
- Note: Chichen Itza and Xplor are not offered on Sundays
- Minimum age for Xplor is 5 years
- Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 lbs (136 kg); maximum waist width is 51 inches (130 cm) and leg width 25 inches (65 cm)
- The Voucher schedule is informative.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Tours and days of operation are subject to availability and changes.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat.
- Infants 0 to 4 years are Free of charge.
- Important: Children must be accompanied by an adult all the time.
- If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
- Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
- We accept changes of visit dates from one day to another with the restriction of one day before.
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
Location
Xcaret
Carretera Chetumal-Puerto Juarez Km. 282
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
4.5
(257 Ratings)
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Q1859tdjuanh
Mar 1, 2024
Great tour to Chichen itza, Valladolid and cenote Tsukan. - This trip was very important for us to celebrate our Birthday and our Anniversary..
We took the Tour to Chichen itza
With an incredible Team by Jaime, Raul and Paola we were amazed for the great costumer service they provided during the whole day Also the Knowledge they shared with us it was Outstanding.
We will recommend to make your Destination to Xcaret.
By the way Paola we thank you for sharing with us your video that shows how much you really love what you Do.
Review provided by Tripadvisor
Georgedgomez68
Dec 22, 2023
Gomez family trip - Very good experience and changed dates 24 hours before the trip and they were very helpful and accommodating .
The only thing I would have liked was to have more time at the Cenote and Chichenitza to explore more.
Review provided by Viator
Alwaynew2023
Oct 15, 2023
Superb Experience! - Xcaret has been amazing! The workers are fantastic especially Carolina and my morning team! I will definitely be back!
Review provided by Tripadvisor
626patelv
Aug 3, 2023
Awesome experience second time here. - Xcaret is very good huge park, Very scenic wherever you go. Nice activities with lot of places to kick back and relax
Review provided by Tripadvisor
Rb930
Sep 17, 2023
Great! But missing some things - Xcaret was on my bucketlist, but some local people here in Playa Del Carmen told me to get to Xel Ha too, because of the natural water and beauty. So we bought tickets for both the parks including transport from the hotel. First we went to Xel Ha, which is a great park if you love swimming, relaxing, unlimited food and snorkeling, to bad they didn’t have the photo pass system working. No problem, we brought a waterproof case for our phones and a gopro, the day was great, did so many things without paying for the extra activities. Which we believe is overpriced, the park entrence fees are allready high. Make sure you got the right sunscreen that has to be ocean save( not they checked it…) but you preserve a great peace of natural park with it. Saw so many people just using spray or other sunscreen which was not ocean save! Food is fine, you can choose so many, including the unlimited drinks.
The next day we went to Xcaret, it was a short drive from our hotel, getting some explanation from the tour guide and she told us, that the photo pass isn’t working, really dissapointed this was told just as we went to the park! We didn’t bring a gopro with us, were going for the photo pass, there is nothing on their website or other ways to know that it is not working, they still make advertisements for the photo pass, so shame on you Xcaret! You should let people know in front of their day that it isn’t working inside. Luckily we did bring our waterproof cases, they sell them inside the stores, with some discount but they are so heavenly overpriced! We bought the plus admission which we really prevered to buy having some extras and lunch included. That was a great deal, food is really good. They say you have special lockerrooms for Plus admission, but everybody is walking in and out over there, so no checks or “exclusive” to plus. The same for the use of suncreen, just like Xel Ha.
Still we had an great day, starting with one of the underground rivers, floating to the end, great sightseeing. Get changed to dry clothes, went to the aquarium, turtles, manatees. After that we had an great lunch with unlimited drinks. Relaxt a little bit, went to the bird aviary, butterflies and mayan village. All are really great and a must see! Learning some of the Mexican culture too. And at the end we went to The Xcaret Espectacular, a must see, had an great spot (went in 40 minutes before starting time)
They put on a really incredible show, learning Mexican history in sports, singing and dancing. Thank you for giving us this great day, but still we are not satisfied with missing the photo pass and letting people know. And checking on sunscreen etc, it is your own rule for taking care of the nature…
Review provided by Tripadvisor
Leoner
Aug 21, 2023
Four places not to miss - Xplor, Xei-hi, Xcartet and Tulum are a don't miss adventure.
Xplor: adventure. Plenty of crazy and unexpected twist and turns.
Xei-hi : Water Wold. Great on those days that are frequent here.
Xcaret: culture fill. Great for history buffs.
Tulum, I will choose over XICHEN. Alot more to view and do.
Review provided by Tripadvisor
Sc1571
Jul 30, 2023
Expensive, overwhelming and unpleasant! - Expensive and overrated. I seriously doubt the waters were clean, I smell ed sewage all throughout my river swim. Also over crowded in the river, people bumping into each other, very unpleasant. They should stagger the amount of people at the beginning of the river to avoid this.
The lagoon in the beach area was green (I suspect it is algae but there’s no one around to ask)
The beach is so small and overcrowded yet again.
The food was meh!
The rest of the park is interesting, The Aviary and the Butterfly enclosures is worth a visit.
It’s a Mexican Disneyland, overpriced, overwhelming and fake. Save your money and visit Xel-ha for the swimming and the others for the thrills like Xplore.
Review provided by Tripadvisor
Jefferyt135
Mar 5, 2024
Buyer beware!!! - Scheduled a visit for today 3/5/2024 with transportation. Woke up with Covid like symptoms. Decided that it was best not to go and possibly get others sick. Decided to contact the company and they did not care. Said that we were out of luck unless i had documentation. We explained that we were in a foreign country, stuck in a hotel room and do not speak the language to even know where to go. Still did not care. They would rather that i get on a full bus of people coughing and sneezing than a refund.
Review provided by Tripadvisor
Tony_y
Dec 27, 2023
Please, don’t even consider purchase the service here!!! - Don’t use this service!!! This company is very good at pass the bucks! I wrote this review after I came back from Cancún so I can promise this is what happened!
1: Fake advertising. This is not a hotel pick up and drop off service, i booked an airbnb in Cancun and I got notified one day before leaving date that they don’t offer pick up at my airbnb location, I have to all to the closest meeting point to catch the bus to the park, which is make me so disappointed.
2: I booked the combo tour product, the first day is fine even though we need to walk to the meeting point, I mean, this is terrible bc they said it is hotel pick, but anyway we took it, we understand them. However, the second day, we are going to another place, and we arrived there before 6:55, but the tour guy is not there, I asked the staff there, they said the bus to my destination is not arrive yet, so we need to wait. Until around 7:10AM, another staff came here and told us the bus is leaving already. ? This is freaking ridiculous, I arrived there before 6:55 and didn’t catch the bus. I contacted customer service to get a refund, thankfully my friend took a video on site, I use it as the evidence but guess what? They didn’t take it as evidence bc the time stamp on the video is 7AM, dude, why we wanna take a video as the first reaction after arrive the meeting point? The first reaction of any normal people is finding the tour guy and bus, and this is exactly the reason why we realized need to take a video, it was 7AM instead of 6:55, they don’t take it as the evidence and don’t refund me, this is really pissed me off.
3: the customer service is horrible, I called 3 time for the refund, every times they just said they need to report this to the top/higher manager, and I only get the response that they cannot refund me bc the operator said we are no show, but I provided evidence, what else I need to do to make this stupid company trust me instead of operator on site?
Anyway, this trip is so disappointed me and I will never use this company’s service ever again. For those friends who still even consider to buy the ticket in this company, DON’T DO IT!!!! DO JOT BUY ANY SERVICE IN THIS COMPANY!!!!
Review provided by Viator
Katewk7971hu
Sep 3, 2023
A Decrepit Kingdom of Disappointments - Xcaret, where do I begin? From the moment I set foot in the place, it was clear that this wasn't the oasis it's made out to be. The sight of roaches scampering across the pathways and the omnipresent mold is not only a letdown but raises significant health concerns. It’s hard to believe one has to pay a premium for this “experience” when even the basics of cleanliness and hygiene seem too much to ask for. Moreover, the staff, rather than being the saving grace, only added to the disappointment with their unapologetic rudeness. And if you thought that was all, brace yourself for their relentless nickel-and-diming tactics. Everyone, regardless of how much they’ve paid or where they're from, is treated as if they're there to be milked of every last penny. A trip to Xcaret, instead of being a refreshing escape, felt like a descent into a decrepit kingdom where visitors are looked upon as mere peasants. Steer clear if you value your time, money, and sanity.
Review provided by Tripadvisor
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