Very moving thought provoking - Very good but sad experience. The history of this place and the Second World War events were retold by a very good guide. He told many stories of the lives of the people caught up in the horrific event in history.

Might be trying to scam you at all costs - It is not about the tour, but the lack of company’s (headout aka the auschwizt tours at this case) emphaty and basic understanding. DO NOT RECOMMED as it might be living purely on the customers they have fooled, as they change the times of the tours however they want and give you no actual options for cancelling services after they change the time. It’s all an illusion :) another tip for customers - DO NOT book any other attractions when you schedule your tours with these potential scammers as they might move your tours like 4-5 hours ahead in the same day and do not refund anything because they have warned you that they can do with your booking whatever they please. Buy the tour from official museum site and avoid these potential scammers at all costs

Auschwitz tour. Scam - Watever you do, do not book through the auschwitz tour company. Booked a skip the line tour and the day before changed the time for earlier that day. Claiming not enough tour guide. So re-schelduled for couple of days later. The day before the tour yet again changed time by 4 hours but told me less than 24hours so cudnt get refund.

Worst tour ever - The tour of Auschwich was the worst tour we have ever done. The “English” guide had a broad Polish accent and the headsets were full of static so she was very hard to understand. We were rushed through and didn’t have time to read the captions on the photos. The group was so large you couldn’t see many of the sights because of the people in the front. I don’t know if we were rushed because the handing out of the tickets was a total failure and took a long time. We also were not aware we had to travel to Birkenau by ourselves and were told we could either walk or catch a taxi but we could not go on the bus. We are both 70 years old and it was a hot day so we had to pay 40 zolta for a taxi. No other choice. The man who helped hand out the tickets originally told us he would organise a taxi for us but when the time came he told us we had to go and find one ourself. The group who travelled to Birkenau was a lot smaller (obviously some of them had had enough of the tour) and the guide could be understood a lot better without the headphones. She also waited until the group was together and included all of us. We think you need to notify people of the need to arrange their own transport to Birkenau because we had push bikes we could have used if we had been aware. We asked the guide to tell her superiors this and she dismissed it.