Our Go-To fun spot - We took a group of 24 middle school and high school kids. We had a blast, the staff is always friendly and helpful, and the place is always clean and safe. Our go-to every year

Robin - This is always our first stop when we arrive! Words from all age kids, teenager “it never gets old mom”.

Kids had a great time going to different areas. Not too crowded in the morning - Several bounce areas, climbing areas were challenging an engaging for our 7 and 9 year old boys. Fun themes such as ice climbing and Tetris. Also dodge ball bouncing . Fun ninja course but easier for older kids 10 and up.

Fun family time at TopJump - Our family had a great time. We went soon after they opened and it wasn't crowded. The variety of trampolines, short ninja course, and climbing gave us plenty to do.

High Quality Fun For The Kids! - Unlike most Pigeon Forge tourist traps for kids, TopJump actually exceeded my expectations. We went on a rainy Wednesday and found the place to be large enough to still have plenty of room to jump even with a large crowd. The climbing zone was by far the biggest hit for my 6YO daughter. The self-clip self-repelling systems were awesome. Had never seen those before. And the variety and design of the climbs were very cool. Love the Stairway to Heaven! High quality and not run down. The jump area’s giant air mattress jumps, ninja course, and dodgeball were all fun too. And our 2YO had a blast in the junior area. Overall the place is clean and has a fun candy store attached too. It’s a bit pricy, like all of Pigeon Forge, but unlike most attractions, it delivers and is worth it. Don’t forget to ask for socks. Our salesman, who was otherwise great, totally forgot to give us socks until we were inside. So we had to double-back to get some. That was our only glitch.

Fun and exciting - What an awesome place to take my little ones to get energy out on a rainy cold day. We live near by and love coming to play. Always very clean and the price is fair for what is charged at others like this and for it being in the area it is in. You do have to buy socks if you don’t already have them but you can bring them back for future uses. I have a 4 year old and he is safely able to bounce around with his older siblings. We will definitely keep coming back.

Family fun - Had a great time super fun family place. My kids had a blast playing on the trampolines, playing dodge ball, and being a ninja 🥷

Not What it Has Been - Since my six and eight-year-old grandkids live near Pigeon Forge, we visit TopJump quite often. It's always been a favorite place for them to go but our visit this past weekend was disappointing. Except for the pleasant cashier who checked us in, the friendly environment we had always enjoyed was gone. Incidentally, it was less busy than usual on this Saturday before the 4th of July holiday. As usual, the kids started their two-hour session with the climbing walls, where the first step is to harness up. On previous visits, the employees did this for them but this time I assumed responsibility since the new introductory video instructs patrons on how to harness up and clip on. Right off the bat, I was shooed away by a very young employee working the floor who rushed over and informed me, "I'm here now, ma'am," in a tone that let me know I had overstepped my bounds. Out of respect, I quietly stepped back. A bit later, the same kid spanked me again figuratively speaking, because I had walked into the small enclosed, single-climber "Dark Tower" wall to help my granddaughter with her harness. This was only after she hollered for help that she couldn't release it from the mat. The employee told me I needed to step out, as I couldn't be inside the tower with a "climber" (a six-year-old who wasn't actually climbing since she couldn't get loose from the mat.) Maybe in hindsight I should have asked for help but the patrons have always been tasked with clipping and unclipping themselves. The introductory video reinforced this procedure as well so it was only logical for me to take charge of my grandchild. A third admonishment from the same employee went to my grandson, whose infraction was climbing the "Ice" wall without using the stakes. The removable stakes act as grips when seated into the holds. My grandson had accidently dropped one of the stakes halfway up, so he finished the climb bare-handed. The same employee ran over to chastise him for climbing without the stakes. I spoke up and asked if the stakes were necessary, knowing that a stake had gone missing for weeks while the wall remained accessible for use. The employee told me that climbing without the stakes was strictly prohibited because it could break fingers. I didn't challenge him and simply explained to my grandson that rules were in place for everyone's protection. After this last scolding, we moved on to the Ninja Course. I'm not sure if the rules were new for that attraction or had always been there and not enforced. Either way, I was made aware that the kids' velcro athletic shoes were no longer appropriate for the course, as only those with shoelaces were allowed. The jump park had some shoes on hand but unfortunately, the soles were slick with no traction. The long shoe strings had to be tied multiple times and tucked inside to prevent tripping. This unsafe alternative wasn't at all practical and didn't seem to be very well thought out. After all we had endured, the kids ended up in the toddler section where they couldn't go wrong and I could relax from all the scrutiny. Had this been our first time at TopJump, I would have given a one-star review. Since I think TopJump is better than this, I still give it three stars. I would like to think that our recent experience was an isolated event. Perhaps the kid working the floor was over vigilant; a little common sense can go a long way. Maybe there's a logical reason for the Ninja shoelace requirement and switching to a better shoe could be a smart fix. I certainly hope this isn't a new normal for such a great place. I can't imagine managerial staff asking employees to walk such a tightrope or expecting patrons to rise to an impossible level of compliance. I fully understand insurance demands and liability but as a 60-year old professional who has worked in the public sector, the treatment my family tolerated was unacceptable. We may give TopJump another try in the future but if this is the new normal, we will take our business to the competitor about five miles down the road.

Poor staff - It's a great way for kids to burn some energy BUT both times we have gone i was underwhelmed with the staff. Most of the staff (all but one girl) are VERY UNFRIENDLY even to the kids. They act like they don't even want to speak to you. I feel like they are barely watching the kids. Anytime I've asked a question it's like they hate that they have to speak to anyone. Not just us...I've noticed this with the whole crowd. The first visit was packed and big kids were throwing dodgeballs at the young kids SO HARD and no staff jumped in. We decided to give it a 2nd try and it was dead. And the staff STILL acted like they don't want us here. All they do is talk amongst themselves. Will most likely not return to this location.

Waste of time and money - The dodge ball area is closed off. The ninja warrior course requires tying shoes to participate… and after paying for my kids to play together, my youngest 5yrs (and most capable child) is not allowed anywhere other than a literal baby area. So we ask for a refund and they “can’t refund his ticket.” My oldest can’t do anything other than this straight just arena area and clip climbing, which he’s bored with after 20 mins. Waste of money. I won’t bring them back.