Great experience, zero regrets. - Our pilot Shane was terrific at explaining everything, as well as playing tour guide, while he expertly handled the our balloon. Matt, the crew chief was friendly and made us feel ready for our adventure. It was a great experience, and we are so glad that we went.

Solo Trip in the clouds - Absolutely amazing experience watching the sun rise was so Zen. I felt safe. The balloon ride was so pleasant. It felt as if you were just floating. The pilot & crew were all simply amazing and I did it as a solo trip. I will definitely be rebooking soon with friends.

Gliding through the sky 🎈 - The most memorable part was just gliding through the sky and watching the sunrise!!! It was so peaceful and beautiful!! The pilot also played a major role in how he made us all feel comfortable!! Very witty, funny and a personable guy that’s a great storyteller!!!

Great time with friends. - My friends and I had a great experience!! Everyone was very professional and on time. It was worth the money!

YOLO and adrenaline!!! - YOLO!!! Every moment is fun and the Pilot Shane is excellent!!! It is great to fly over the desert and learn how it was created

Mother Nature rained on parade - Was unable go up in the air due to weather conditions but the company was very accommodating and fast processing my refund.

Too packed , no room. Body to body - This is one cramped up hot air balloon for the price. I mean we could not really move and it made the experience stressful x I DO NOT recommend if you’re clustaphobic, there are cheaper prices than this. Please reduce the group size so people could get their moneys worth I know y’all are trying to save and all but reduce the price at-least . Couldn’t really enjoy it

Must do experience - This was definitely a memorable experience. Our pilot wasn’t the friendliest but this is a bucket list item that I was able to check off my list.

Amazing views - It was definitely an experience you won’t get by walking through the desert. I was a little disappointed with them saying they offered water but there was none. It was very hot and everyone was thirsty. The pilot could have been a bit more nicer. I get that he’s doing a service but his attitude was like he didn’t want to be there. I’d do it again but not with this company

Very bad experience - I would advise not to book with this company. My wife and I were scheduled for a hot air balloon ride on the morning of Aug 8th. We booked at least 2 months in advance through our credit card company. We got up at 2 am to drive to the pick-up site. We get there at 4:30 am and was never picked up. We had never been informed that the trip was cancelled. I have noted that this has happened to other people with this same company. The company claimed it was not their fault and gave Viator information and that appeared on their app, which did not happen with us. We did not get an e-mail, a text or a phone call from anyone letting us know that it had been cancelled. Later on, that day we called our credit card company and they said that it had been cancelled 24 hours before we were to go. We also talked to trip TripAdvisor who my understanding the credit card company uses, they were unaware that the trip had been cancelled. 9 hours after our pick-up time Viator e-mailed us stating the trip had been cancelled. To start with I would not be writing this review if we had been informed. Also, if we had been informed and we had not seen it that would be our fault I would not be writing this. Someone dropped the ball on this, between the Credit Card company, TripAdvisor, Viator, or Aerogenic Ballooning. My wife and I basically lost a whole day and some good sleep and about an hour of gas. This is not a very good way run a business. I still question the company cancelling 24 hours a head of time when that morning the weather was perfect.