Enjoy life for once! - The pilot and staff were amazing, just enjoy the experience! The view was amazing and I highly recommend bringing a light sweater just for the first half of the trip, it gets cold up there.

Peaceful feeling - The pilot was well experienced and did a great job! It's so peaceful to be up in the air. The landing can be tricky, and he handled it very well and told us exactly what to do. It was a little hazy that morning and wished the scenery was a little better, but overall it was a great ride!

Awesome - A great family experience! Much safer, calm and peaceful than anticipated. Would highly recommend!!!

Hot air balloon ride - We had a wonderful experience. Shane,our pilot, and his crew, made safety the number one priority. The views were stunning! Our first hot air balloon rides and it was amazing!

Amazing Experience - A Breathtaking Air Balloon Experience – Absolutely Unforgettable! I recently had the opportunity to take a hot air balloon ride, and it was truly one of the most magical experiences of my life. From start to finish, everything was perfectly organized, making it a stress-free and exhilarating adventure. The crew was incredibly professional, knowledgeable, and friendly. They took the time to explain the process, ensuring everyone felt safe and comfortable before takeoff. Watching the massive balloon inflate was mesmerizing, and once we gently lifted off the ground, it felt like floating on air. The views were absolutely breathtaking. Drifting above the landscape as the sun rose was nothing short of spectacular. The world looked so peaceful from above, with mountains and tiny towns stretching out beneath us. It was an entirely different perspective—serene, awe-inspiring, and incredibly calming. The landing was smooth, and we were greeted with a celebratory toast to cap off the experience. It was the perfect ending to an already extraordinary journey. If you’re considering a hot air balloon ride, don’t hesitate—just do it! Whether for a romantic experience, a fun time with friends, or even a solo adventure, this is one of those bucket-list moments you’ll never forget. I can’t recommend it enough!

Overall it was a very... - Overall it was a very nice experience!! Only reason I’m giving a 3 star is because the driver was late which caused us to miss the sunrise! But still was a very nice experience.

If any Asian people wants to feel what’s getting racially discriminated from the pilot Shane, definitely recommend - I spent 30 mins to write all my personal experiences from this trip, if u don’t believe it, u should check there google reviews and TripAdvisor reviews. The pilot, Shane just rude and only rude to me and my family. Idk why maybe he just hate Asian people I guess…hh. *My mom was talking quietly to my brother ask for translation after Shane explained us all the stuff about hot balloons when we’re on the way there in the van, and all of a sudden he said “now u decide to talk”. Nice! What a great attitude from the owner to the customer who pay u to do ur job. *after we got to the spot waiting for them setting up the balloon, I respectfully asked Shane is there any restroom around here or anywhere I can take a leak. He responded “idk google it urself” and then u turned around back to being nice to ur crew member and other non Asian customers. *the flight is just a normal hot balloon trip, idk why people saying amazing stuff about the pilots. He gets pay to do the job, and I paid him for me and my family to have a great experience in the sky, not for him to be rude to us. and pls stop side eyeing ur Asian customers, I’m just a tourist, why Shane staring at me like im about to jump off or I will do some crazy stuff. I do appreciate I took us to the ground safety tho. *here’s the funny part, I do like to tip the people that treat me nice or they’re nice.but when we got back to the parking lot and it’s time to pay, he literally asked me are you just not gonna tip?(where the tips at bi*ch) well tipping is not a law Shane, I get to choose if I wanna tip u or not. In this case I don’t think there’s anything wrong not tipping you. Although all the other crew members treat us nicely except you. After you realized I’m actually not tipping, you started saying “no tips is a disrespect for the crew, we won’t welcome you again blah blah blah…”. Dude, me and my family are the ones getting disrespected, pls rethink about what you did and said to us…. After all, the crews are pretty nice except Shane. It was great experience in the sky in a hot air balloon. You get so much other 5 stars hot balloons to choose from, think wisely.

DONT GO Bad Customer Service!!! - My friend and I had a sunrise hot air ballon trip and we arrived on time. They canceled due to “lack of people” which I think was very unprofessional. I believe that if you pay for a service and arrive ON TIME. It shouldn’t ruin your experience because of others tardiness. The people were so quick to cancel too which was insane.

Cancelled Tour - The ride was cancelled the night before due to high winds. We were informed to initiate a refund by calling a number provided. When we called, the phone operator was short and rude. Overall, we were looking forward to the experience but the customer services was lacking.

The morning of the pilot... - The morning of the pilot called and canceled due to the winds not calming down. I was told to call the office when they opened at 8am to reschedule or receive a refund. We called right at 8am asking about the next morning otherwise we would need a refund. We were told they had to check with the pilots to see if they could add the 2 of us for the next day. After a 12 minute confusing conversation and about additional change fee they would have to get back to us regarding adding us to the next day. After 5 hours of not hearing anything we back called again. That is when we were told no availability for the next morning and a refund was issued. No communication to us regarding this. No sign of a refund being issued. Only while on the phone at my request did they send an email acknowledging the refund but yet to see it even as pending. I understand the weather causes things to change but the communication has a lot of room for improvement.