Great app to use - It was my first time to visit both. I really enjoyed the Lourve It was a great I really enjoyed the visit It was very easy to retrieve the tickets

Wonderful experience at Le Louvre - Easy to find just north of the river Seine. The lines to get in are next to the Pyramid. There’s not a lot of signage to direct you here though. The line moved fairly quickly (we waited 15mins) and through security was easy. Once in the entrance hall it was a bit confusing where to go but we found the museum entrance up the escalator. The museum itself was incredible. Beautiful paintings, sculptures and artefacts. The place is huge. We spent 2-3 hours here but could have spent longer. Many of the art descriptions are both in French and English. For those that are not in English or your native language, use the translate function on your phone. Some areas are busier than others, especially the Mona Lisa room but we found it a very pleasant experience. There is an audio guide that can be downloaded but it is not the easiest to navigate and if your phone automatically locks after a minute then the audio guide stops. If you go onto another app eg to take a photo then you have to open the whole guide again. I gave up in the end. Overall a fantastic experience and a must do.

Audio guide worth it! - Really glad we got skip the line tickets…helped at Arc de Triumph as well. The audio guide was good, but maybe needs some tips like when you enter a particular section the items reported will be in order of their presence.

Great access, disappointing guide app. - It was great skipping the line. Highly recommend it. But we were really disappointed in the DAAT app that was supposed to be a guide. It didn't work while trying to take photos, it would get hung up on one screen and you couldn't get it to go further, and when we got into it, the options for guidance and the information provided were limited. We would have been better off using the museum's audio guide. There needs to be more information on I do usual works of art. And it would be preferable to listen to a real voice, not one that is AI generated.

The view from the top of... - The view from the top of the Arch is great. Getting up there not so good. Narrow stairway and crowded.

Make sure you get the right ticket code on these tickets! - Unfortunately, we were not able to utilise the experience as the tickets provided by TripAdvisor had a barcode that was not accepted by the tourist site. I then spent 1 .5 hrs on an international phone call to one of your company operators. He was trying to be helpful, but when he eventually sent a ticket that would allow access 2.5 hrs after the tour time only 1 ticket was sent & I could not enter without my daughter so missed the experience. We could not access the text message information at all or the information provided by the operator. Additionally, we tried several times to call Qualium (the local agency) only to have no operators answer & calls disconnected. This has been a very unsatisfactory & upsetting experience for us to miss out on the Louvre experience on our short trip to PARIS during our guided Europe tour. We have been planning for this trip for over 10 years & the delays with trying to address the issue at the time caused further impact on our day & following activities. Our request for a refund for these unused tickets was denied. This was a very unsatisfactory experience. I also heard other patrons trying to get the right ticket code for this experience from this company at the same time. Make sure you get the right QR tickets !!!

Disappointed - We were very disappointed with the tour package we picked. It was not stated clearly that we would need to download the audio tour on our phones until we received an email the night before. We were not equipped with headphones for our phones and had to purchase. It didn’t end there, we couldn’t download the app past 70% so needless to say we could not get the audio to tour the Louve (which is a must for what there is to see). So this tour package also included tickets to climb to the top of the Arc de Triumph. Well, the tickets that were emailed to us were not valid for use. The booth operator at the Arc was extremely helpful and tried to help us download but the downloaded tickets were still not valid. We had to return to the back of the line and repurchase. I am hoping to receive a refund for that part of the tour and for the Louve (or at least partial - tour operator has yet to respond). I would recommend going directly to the source for tickets and not throw a third party.

Disappointed - We had a very difficult time entering the Louvre. Tried opening the PDF tickets attached to their email but they kept going to a promotional website. Others in my party experienced the same frustration. Tried for 20 minutes. Cannot open the PDF Arc de Triumph ticket either. Leaving Paris and did not get to experience the Arc. Lost time at Louvre. Only way we got in was the person at the ticket window realized our frustration and saw the PDF items. She let us in. Four of us Very disappointed.

Terrible - The tourguide did not arrive nor did he send me a confirmation letter with a starting point. Needless to say i have spend 3 hours hanging around the Louvre in the hope he will arrive and I could have the tour.. I have missed the opportunity to see the louvre inside and wasted alot of money