Great Experience. - The view from Pacaya was fantastic. The guide Claudio was great, very informative. The hike was MUCH harder than expected, or I was more out of shape then I thought. The SPA was the highlight of the afternoon, the people there were great and the facilities were great.

The guide and driver were... - The guide and driver were super friendly with minimal English. The volcano hike fee is NOT included. You can purchase a horse to take you up and down the hike for a low fee. Not a lot of time at the spa to really enjoy and food is very American. Felt rushed for all events.

Accomplishing such a... - Accomplishing such a feat. The trek is not easy but worth the climb once you get to the destination.

Great views but disappointed didn’t get to roast marshmallows - I was so upset that we didn’t get to roast the marshmallows. I came on this hike specifically to roast marshmallows and eat pizza from the lava rocks. It wasn’t until we came to the fork in the pathway that we were told we had to make a choice. I was literally so shocked that this was even a thing. I was out voted so we went the opposite way of the marshmallows and then we’re told we couldn’t do both so it was a done deal. Then the horses and the men with the horses are entirely too close the entire way up asking every couple of minutes if you want a taxi. Ot was too much. The guide should have a talk and explain the hike in the beginning instead of starting right up especially when it immediately begins with the cobblestone going straight up.

Organisation did not pick up - It was horrible, they didn’t pick us up from the airport. We have been waiting for 2 hours. They didn’t answer the phone. At the end we did got our money back, but not our day off that we missed because of the organisation.

Disappointing No-Show Experience with Gray Line Guatemala - We booked our trip for Saturday, February 3rd. On the day of the tour, I waited as instructed in the hotel lobby at 6:30 a.m., but no one showed up to pick us up. I called the number of the agency in Guatemala that was in charge of my reservation, Gray Line Guatemala, but received no answer. We called Viator; they said they were going to issue a refund, but they did nothing to find us another trip, so we lost an entire day. After this terrible experience, I found more reviews from people who have experienced the same no-show. It is very unfortunate that Gray Line Guatemala continues to offer this tour and keeps not showing up without informing tourists about it, making them lose an entire day. Please do not book!

Gray Line Guatemala Tour ruined my Guatemala Trip - Gray Line Guatemala is the worst company tour I ever booked with . I booked my tour way in advance for 21st October through Viator/ Trip Advisor. I have confirmed my tour a day before the tour day. On the day of the tour I waited as planned in the hotel lobby at 6.30am NO BODY SHOWED UP to pick me up. Kept calling the the tour company with no answer. Thank God I booked thorough Viator , once I called Viator they managed to get me back my money. .. It seems Gray Line Guatemala has changed my booking day with out even informing me !!!!!! never use this tour company again.

Learn from my mistake - I based my reviews on 3 things: customer service, experience of the activity, and cost. Customer service -Spotty communication, sometimes it was clear and others I would need to follow up several times. The day of the tour, the driver was over an hour late and we received no communication. When the driver arrived, they blamed it on traffic then said it was another driver who had a medical emergency. There was no apology. Experience of the activity- So just to be clear, this company only provides transportation. No food, no water, no guide, no cost of entry into the park. The activity was nice but this has nothing to do with the tour operator. Cost- Way overpriced. If I could do this again, I’d just get an Uber. They’re everywhere and cheaper. Plus, you have reception at the volcano and can get transportation back to the city. You’ll get a guide at the entrance and they’ll tell you all about the park.

TERRIBLE DO NOT BOOK WITH THIS COMPANY - The trip was an utter disgrace. The communication was so terrible that we were unable to meet up with the tour guide and misses the bus. They expected us to meet them 25 minutes away from out hotel in an unsafe location. They did not answer any communications when I was trying to work out how to meet the guide and now that are refusing a refund. Do not use any services operated by Viator

Cancelled because we didn’t take the hot springs option - Cancelled our booking because we didn’t choose their most expensive option. They tried to get us to take a hot springs option. If you are going to offer a service, actually go through with it.