Johny was the best! - We very much enjoyed the shrines. Our guide Johny went out of his way to personalize our itinerary so we could spend as much time as wanted there.

Great trip to nikko - Ali I think was our guides name,an excellent host who went out of his way to make our day a very memorable one.

Great service - We had a lovely trip with a very professional, friendly and knowledgeable driver. His name: Irfan. Very happy with the service and tour. Couldn’t ask for more!

Wonderful Revisit to Nikko - A return from my first visit in 1947 was most memorable -- the temples are the same, but the towns and cities are unrecognizable. Our guide Mukarram was suburb and his familiarity with Nikko and the best ways to travel from and to return to Yokohama made it all very pleasant. He was a very enjoyable and informative companion.

Great tour of Nikko and Toshogu Shrine - Viewing Toshogu Shrine was the highlight of the day. It’s amazing how much work was done and how intricate and detailed the structures are And all of this without power tools and nails. Ali was our guide and he was great. Ali has good knowledge of the area and its history all very helpful. He worked hard shepherding us to the numerous sites in the area. We were able to all the major sites. Still there is so much more to see in Nikko. We plan on coming back again. Colleen Sandy and Erin.

Not to be missed tour - This was a wonderful tour. We have been all over the world and Sebastian is the best tour guide that we have ever had. He was so knowledgeable about all we saw and also a great driver. I highly recommend this tour with Sebastian if you visit Japan.

Amazing Nikko - The Nikko sightseeing was pretty good!!Our tour guide IRFAN was amazing !!!He was very very knowledgeable about everything!!he is probably one of the best tour guide ever!!!!We enjoyed this tour and able top drive back to the places which tour guide recommended on the tour.Nice trip!!!

Disappointing - You book a private tour with the assumption that you have not only paid for a rental car with a driver. You expect an interactive and entertaining tour guide to share their knowledge and experience with you while you spend like 7 hours in the car. That was absolutely not the case as there was almost zero conversation.

I recommend finding a friendlier guide for your trip - I strongly recommend booking a rental car, or perhaps a tour with another company. If you do book on this trip please be firm about what you want to do or you can expect the host to push you into an unwanted or unknown itinerary. This was a very uncomfortable experience, mostly because of our guide Zia. To give him credit, at the end of it he was accommodating and if we strongly said we wanted to do something he made it happen. However, in areas where we were not as sure, he was pushy about making changes to the tour and at several points quite aggressive about it. To begin with, we all got in the car expecting to go to Nikko but he began talking about how the experience we booked was not great and we could go to Mount Fuji instead. This was incredibly strange but we decided to rely on his experience as a guide - this was a mistake for a couple of reasons. One, it became clear later on that one of the main reasons he likes to recommend Fuji is that he gets out of the car more than the Nikko trip. Two, our guide was not aware during his recommendation that there was a marathon on at the area of Mount Fuji we visited that made the entire area much more busy, and had several road closures that dictated visitable areas and caused some delays. A couple of examples of uncomfortable moments. One was on the way to the trip - because we had not planned to go to Mount Fuji, I asked Zia if he could list the itinerary for a second time so I could look into the activities a little bit on the way. He got quite hostile about this out of nowhere saying he had already explained it earlier (when he was convincing us to change from Nikko), I am not sure if he expected us to memorize the new itinerary in that time. Second, just before drop off he told a story that was clearly fishing for tips - it's my understanding this is not customary for Japan. It felt quite predatory and aggressive when he was discussing this as well. I hope the hosts of this trip can improve and be more friendly towards the guests that choose their experience.

Bad experience, we wouldn’t recommend this company . - Bad experience. We don’t recommend this company. We spent 9 hr in a car and we just saw a water fall. We were 6 including two grandmothers , a kid and my daughter who has a disability. The guide didn’t know the itinerary and he didn’t follow the itinerary they offered us. . When we arrive to the unesco site it was closed because he took us as a first place to the falls. We wanted to go to Nikko and the UNESCO heritage site and instead he took us to A place very cold and difficult to walk by because of the snow. . He didn’t even take us The family Pictures as they offered. No organization at all. We asked for a partial refund which I think it’s fair due the circumstances. We traveled from a different country far away and a day in Japan is unique and expensive and if we had known about the lack of professionalism of the company we would have looked for another activity to spend our money and time. This was the company answer.” 😕: “‘ “ We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns. Unfortunately, at this time we are unable to offer a refund. We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels. Regards, Ana Marie Viator Customer Service