First timers in NYC - The knowledge of the tour guide was amazing. It is nice when you are visiting and taking a tour that you get a guide who is passionate about what they do. Leanne Littlestone was the best tour guide we could have ever asked for!

Gail Was a Great Guide! - Seeing these places in person was quite memorable. The place that I appreciated seeing most was the 911 Memorial. I did not expect that. Our guide, Gail was a fount of knowledge! She not only told us about all the places we visited, but gave us ideas of other things to do and how to use the subway and save on Lyft. By the time we got to the 911 Memorial, we were the only two left on the tour. (It was January and our group started with only 8). Gail graciously walked us around a few more places on her way to the subway. She was going our way and rode the subway with us to the stop by our hotel. She’s a life time New Yorker and made the tour wonderful. Lots of insights into what is was like to be in New York on 911. I’d love to have her show me more some day.

Fantastic Experience - LeeAnn was an amazing tour guide. Her personal stories and awesome energy were fantastic, and we all enjoyed our time with her.

Great Tour Opportunity at the Statue of Liberty - Our tour guide was amazing. She kept us on track and used her cute pink umbrella to let us know where she was, as she a place in line for us all day. She was very sweet and quite knowledgeable of all the sights and great eateries. This tour is highly recommended by us Texans!!

Fabrice was the best! - Fabrice was such a great tour guide. Very knowledgeable about the city and its history.He was very helpful and even showed us how to get back up to Midtown Manhattan on the subway. It was a most enjoyable and educational tour that I highly recommend.

Fabulous experience for me and my family! - Our tour guide, Febreese (sp) was awesome! He had so much knowledge about everything that we saw and he was entertaining. Totally worth it!!

Awesome, fantastic Tour!!! - We booked a tour of The Statue of Liberty, Ellis Island, and 911 pools, with and additional entrance ticket to the 911 museum. I am happy to say the whole experience from start to finish was fantastic….I think mainly to due with our wonderful, informative, tour guide “Vivian” who made us feel special and wanted us to get the most of our tour. Despite the torrential down pour while visiting the Lady of Liberty and Ellis Island…we were informed of so much history and information inside the museums. Finally the sun came out for our 911 pools tour and once again Vivian took the extra time to show us so much that we would have not seen or information we could not have gotten on our own. Vivian also made sure we were in the right line up and gave us a bit of a preview to the 911 museum…..although emotional and sad, well worth the visit and could have spent more time in the museum if not already overwhelmed from a wonderful and memorable day with Vivian. I would certainly recommend this tour and hope that everyone would get Vivian for your guide or someone just as fantastic, wonderful, experienced and knowledgeable.

Did not get tour we paid for. Avoid this operator! - I booked this tour as it was advertised as fully escorted. When I arrived at the meeting point I was told that they didn’t have a guide available and couldn’t do the tour. We were told to join a tour (unescorted, no 9/11) that was leaving soon. It was basically just a guy walking with us across the road to the ferry. We were then left on our own to go to Liberty. I was told they would give me a refund. I paid $300 for the fully escorted half day tour. They refunded a ridiculously low $80. I contacted them via various channels and they never replied. DO NOT BOOK WITH THIS SHODDY OPERATOR

WHAT A LETDOWN! - On Monday, October 9, 2023, we met up with our tour director, Sam, for our excursion to Statue of Liberty, Ellis Island Museum, and finally, The 911 Memorial. There were approximately 35 people in our group. It was a beautiful day, but very windy and brisk, in the mid 50’s. Mr. Sam was extremely knowledgeable. However, he was very poor when it came to handling the group to imparting his knowledge or giving instructions. You could not hear nor understand him. He focused directly on a person next to him. I had to leave the group on one instance in my electric wheelchair to get in the sunlight as I was freezing. Mr. Sam spent entirely too much time giving indistinguishable talks, that they ate into our time to tour the actual grounds/museums/gift shops/restrooms. On one occasion we only had about 20 minutes. We never did find Mr. Sam after the Ellis Island visit, and we had to find the 911 Memorial on our own. Our tour with Viator was less than useful. Mr. Sam needs to have some sort of mic system to be heard by a group. We observed other groups with these devices. He would do well to use one. Sorry to say we will have to think twice about using Viator's services in future.

Not good experience - My tour would start at 11:30 a.m. My plan was to get to the parking lot and be in front of Starbucks by 11:00 AM. to meet my tour guide. But when there were six minutes left to arrive, a traffic accident occurred and I couldn't get away to continue on my way and arrive at 11:00. I arrived in front of Starbucks at 11:27 just at that moment I received a call from the tour guide named Cesar who spoke to me in a harsh tone and asked me where I was, I answered that on Bridge st. (in front of Starbucks), I don't know what the guide understood but with a harsh and exclamatory tone he told me that I had to hurry and I don't remember what else and he hung up the call. At 10:35 he called me again to tell me that the next tour left at 1:00 p.m. and if I wanted that tour, I would have to pay $25.00 more per ticket. I replied that I didn't like at all the way he spoke to me on the first call and I said obscene words to him and then I hung up the call and couldn't take the tour, thus wasting $514.00 dollars that I had raised with a lot of sacrifice. If you give me my money back I would greatly appreciate it, because the guide's service and his tone of speech were truly pathetic.