Lovely Devana - Great customer service by Devana. She noticed I was struggling bc I my phone had almost no charge so she kindly offered to charge it and she saved our trip! Great customer service and great human being.

Outstanding Views and a Celebration of the Resilience of the City and Country - Excellent 3 story observation deck on the 100th-102nd floors of One World Trade Center which was constructed on the site of the former World Trade Center complex that suffered the horrific terrorist attack on 9/11. This is the tallest building in the US and in the Western Hemisphere and is the 7th tallest in the world. The 360-degree views of NYC including of Manhattan, the surrounding boroughs and of the New York Harbor are amazing. The ride up and down in the elevator is quite an experience in itself depicting the transformation of the city since its founding. Although it is all enclosed, the windows in the observatory are from floor to ceiling. Not as nostalgic as the Empire State Building and missing the adrenaline of being outside, but the views from One World Trade Center are probably the best in the city. We chose the more expensive timed entry skip the line tickets. As it turns out, this was unnecessary on a weekday morning in April when we visited as lines were short. They may be more useful during busier times such as weekends or at sunset. A visit here is not just enjoying some amazing views but it is quite moving as it is a celebration of the resilience of the city and country following the devastating attack that took place in 2001.

A great view of New York - It is definitely worth visiting the One World Observatory. An indescribable 360 degree view over New York. Don't be confused by the "business introductions" (iPad guides/photos), just walk through and enjoy the view (...and enjoy the elevator rides)

Looking out over New York... - Looking out over New York and the rivers was fabulous. It was very clean, safe and inspiring. We would all do it again.

Experience - It was amazing and it was spectacular. It's easy to make a purchase and have the ticket access. The app will remind me about the importance of the event couple of days before.

Highly recommended! - A very good viewing platform to see Manhattan and Brooklyn from the south. The view of the Manhattan Bridge and Brooklyn Bridge is unique.

Phillip A++++ employee - I visited the observatory with a bunch of my good buddies. The view was nice and all, but it was Phillip that made our day!! His knowledge of all the buildings around and his humor was so refreshing. We truly enjoyed conversing with him. He helped us find every building/area we were looking out for. Nicest man. If all people in the world were like Phillip, the world would be a better place.

Great view ! - Superb view over New York from this magnificent tower! Climb in 42 seconds to the 102nd floor. We had the very practical skip-the-line ticket but there were still few people! Upstairs, plenty of space and windows to see everything! A must do

Bad projected visuals and sticky windows like a cloudy gold fish bowl - Just get the regular ticket!!! No need to skip the line!! Waste of extra money! You do not skip the line and you do not get any priority in lines or cues!! I paid for this and was just chucked in the regular line and told to wait then get in a packed lift! Overall I found the staff jaded and fairly rude to anyone trying to use a phone in the cinema entrance. The visuals were basic on the enter hall projection wall that you are all forced to stand in line to watch and be quiet!!! As she said Along with bad quality images and projections was a paired no descriptive audio sequence. It wasn’t impressive and felt dated and clunky! Ok so I rushed past the iPad people frantically dishing out iPads to tourists. Clunky again and slightly off with the vibe. Either way got to the main deck and enjoyed my views. Because it’s all behind glass most of the images are blurry and no use for any social media posts !!! Sticky windows and fighting for a place next to the same person doing selfies for 30 mins Anyway not sure it was worth the money at all and felt a bit anticlimactic Sorry

There are better observation decks in NYC. - The view is great, you can see all of Manhattan from downtown! But unfortunately the glass is very thick, which isn't always very clean and spoils the view a bit! You have a "far-reaching view" of the city, but it's nowhere near as good as the views from the Empire State Building or Rockefeller Top of the Rock. I wouldn't choose this deck a second time! But it was worth the trip up once!