Epic - Everything about it was memorable. Definitely going to do it again. And again. Looking forward to booking again soon

It was a very nice day... - It was a very nice day with many learnings about New York. We loved it. My family liked everything and the very good tour guide was attentive to everything. Very nice experience.

Great experience. - A well organised experience, staff where excellent and the views are superb would definitely recommend this trip.

Great views over the city - I booked this experience for the 31st of December but the weather was really poor with no visibility. We were offered to get either a refund or re-book on a different date. We opted to book for 2 days later (earliest availability). That evening, the night sky was clear and crisp and visibility was great. The city looked stunning at night and you got to spend as much time as you want on the observation deck. There are some steps that you can climb on and you can (safely) take pictures of the city over the glass wall so the pictures don't have window reflections. Additionally, sitting on the glass floor and looking down at the traffic under the deck is really quite an experience (at least for people with fear of heights/depth). What I really like about this experience was that you did not feel shepherded from one place to another and told after 2 minutes that you need to move on and make room for the next group (such as it happened at One Vanderbilt). Also, it was considerably cheaper that One Vanderbilt. I would definitely recommend this skyscraper experience for viewing the city.

Beautiful place I ... - Beautiful place I recommend for everybody nice view and you can get a nice photos over there but you have to going to the hightop

We bought tickets for the... - We bought tickets for the statu of liberty and the Edge for 1pm 12/30 they called be the 29th to move the time to later that wasn’t exactly the time wanted so We rescheduled the Edge for the 31th and they asked us to pay extra $120. And the day of the tour the weather wasn’t good so at the edge they say we can reach Viator to reschedule the tour or get a refund since the weather wasn’t good . We reached them and they told us that our tickets were never rescheduled for the 12/31 but we were charged for the amount of $120 . So we can’t do the Edge on the /12/31 since in their since in there system it wasn’t rescheduled and we can’t get our money back and we still got charged and extras $120. The women that charged us to reschedule the tickets said originally that it will cost us 100$ but they took $125 how can you understand that . People warned us about getting the tickets through certain websites but I didn’t know things like this could happened

Worst app and service - I regret booking my tour with Viator. They have shared an address which doesn’t show the correct meeting point. When I visited the place after booking, no one turned up. They didn’t had an option to call the guide. I waited with my wife and daughter for long time and had to proceed to Edge tour on own. They didn’t mention how the tour will start. When I complained the customer service, they haven’t responded properly and later was able to talk to a staff who said she can only refund the money and the ticket is void. I asked for a refund and went to the tour on my own. She said I will get the refund. After few days I got a mail that money can’t be refunded and the meeting point was Apple Store. So sad to read that and my money can’t be refunded. My holiday experience was ruined due to Viator. I will never book any tour with Viator going forward. Very bad customer experience and waste of money. Wouldn’t recommend the app to anyone.

The experience once we REPAID was nice on the deck - I paid $459 for a tour and when the day came they told me it was a self tour but they had me and my crew standing at 34th Ave at 9:45a to later tell us it was a self tour and charged my card and was never able to use the digital tickets and I even tried to use them once we found our way there and they denied access of printing out the tickets

The edge would not except... - The edge would not except viator tickets nothing but hassle would never again go true a agent waste of time

Book with another company - The whole experience with this company was a terrible waste of time. The day before our booking they changed our time of the booking for the Edge, which we couldn’t use because of visibility. They also changed our cruise time but did not send us any confirmation for it. We had to call to confirm and they were not able to confirm on the phone or send us new tickets for the cruise. A piece of advice: Book with another company.