Zipline/Horseback - Tristian and Micheal were great guides for the zip lining. I felt completely safe and had a good time. You zip line 7 times that was just enough for me. The horseback was great too. It was about 30 min it’s a trail that leads you to the water then goes back. I don’t like horses so the short simple trail was good enough for me. The staff takes pictures but you have to purchase. My horse was named star and the my guide was named shine. Great overall experience.

Jamaica for the 1st time - Came to Jamaica for thw first time. My husband and I did several tours. We had an a great time! We would recommend this tour!!

First time out of US - First time Zip lining great experience. My daughter had a meltdown but our guide talked her into continuing and she made it to the end. The horseback riding was informative about the history. Gentle horses.

Amazing experience - My friend and I had a great time. Kevoy and Michael at zipline were so fun!! Kevoy made sure I felt safe and talked me through the experience when I got cold feet. My horseback tour guide Rohan was also tons of fun..he made me feel safe and calm on my horse Brick. Everyone was so kind. Great memories made.

A great fun day out - Had a great time, booked direct and picked up and dropped off at hotel. Went early to avoid queues on the zipline, horseback and ATVs and all were excellent. Agree with a previous comment regarding the birds being housed in really small cages in the main waiting area. Give them something bigger please. Staff were all great.

Great Adventure - I loved every minute of this excursion. Picked up from my hotel in Montego Bay and had a two-hour ride to Negril. Met some very cool people in the group. We started with an introductory video. We received a wristband for each activity. When at JamWest the mineral bath, rock climbing, and water park are included. You must get a locker to store items. You can order lunch if you so choose. My favorite was the zip line. We had Extra as the guide. He was super fun and kept the mood on 10. He mad us all feel safe and protected. There were only three of us so there was no rush. No matter what definitely do the zip line. I really loved horseback riding. It was not my first time on a horse but it had been so long I could not remember any basic steps. The water is beautiful and someone was there to capture pictures.

Vacay Fun - When I tell you I really enjoyed myself. From the van ride over all the way back Mario was the absolute best tour guide. Everyone was so nice and accommodating. From Stephano my Horse ride tour guide to Too Much aka Fire & Jace my Ziplining guides. I will definitely visit again.

Educational Field Trip with my students from Montego Bay Community College - Arrived with my students from the Montego Bay Community College and the facility was well laid out, staff friendly, courteous. The Zipline was impressive, it being the longest zipline in the Caribbean. Food was also great and waterpark fun

great! - zipline was amazing interactions with the guide was friendly awesome meals n great music the horse back riding was also a great first experience big up "lasco"

Go swim with dolphins instead - We visited Jamwest to do the horseback riding as a mother daughter experience and added on the zipline as a bonus adventure. At our hotel Secrets Wild Orchid we were told that the horseback riding weight was 250. When we got there we found it is 240. That basically wrecked our excursion. My daughter had to go ahead without me. To make matters worse the gentleman that drove me back to the waiting area slowed by every worker he drove past and they asked why he was bringing me back. He would say to them boom boom boom and they would look my way and say ohhhh yeah and laugh. Making me feel incredibly horrible. Mind you our family owns horses so I am not inexperienced. While I appreciate the thought for the horses well being, the care of their customers is not there! To add to this matter when I arrived back at the waitng area I was told by an employee that my portion of the riding would be reimbursed (as I had already paid for the entire excursion- we are required to) and to speak to the representative at our hotel. When we arrived back to the hotel I some with the jamwest representative and she said the same thing as the previous employee had at the park. She told me to come back in the morning and find out the amount that was to be returned. So I did this. When I went back the next day to find out my reimbursement amount, the representative called someone, and then said that I was told the correct wrought and would not be reimbursed. She would not let me say anything otherwise. She showed me a waiver form and said that was that. So not only did I not get my money back, I didn't get to do my excursion and I was made a fool in front of several employees. I have reported this to the company as well. What will they do to correct this? I'm doubting they will even care! But save yourself from this excursion! Go swim with the dolphins instead!