Great excursion in Jamaica - Roger was our guide on the horseback he was great. Absolutely beautiful experience. Riding into the ocean was perfect and the horses loved it too. Ryan and Jas on the zip lines were excellent. Jokes all the way. We all did it. Bit anxious to start but all pros by zip #7.

Fantastic - It was great! The tour guides were awesome! I was scared 😱 with the zip line but Fire and his crew made me feel very comfortable! I definitely will recommend the zip line. Horseback riding, was great! The water was warm the people was fantastic! I give them all 5 stars!

Experience - Everything was freaking excellent. Zipline was my favorite!! Instructor where amazing. Very helpful, informative, and diligent. Everyone here is so nice and instructional.

Zipline/Horseback - Tristian and Micheal were great guides for the zip lining. I felt completely safe and had a good time. You zip line 7 times that was just enough for me. The horseback was great too. It was about 30 min it’s a trail that leads you to the water then goes back. I don’t like horses so the short simple trail was good enough for me. The staff takes pictures but you have to purchase. My horse was named star and the my guide was named shine. Great overall experience.

Jamaica for the 1st time - Came to Jamaica for thw first time. My husband and I did several tours. We had an a great time! We would recommend this tour!!

Amazing experience - Was an amazing experience. Had a ome employee that seemed like she was mad or annoyed but other than that it was a great experience.

Save your coins - Booked through the hotel Riu Reggae - $170 pp . Not informed it did not include lunch. Said we would go to Rick’s cafe after. We get there with no directive on what to do but sit at a table. Sat for 10 mins before someone came to have us sign waivers. Then someone took our food order .. curry goat $20 USD (outrageous) Still no clear instructions. Told to sit in another area and wait for our excursion to be called , another 5 minutes. First excursion horse back riding ..Stefan and his horse Mr. T were very good . Only complaint is the trot to the ocean was shorter than any other horseback ride i did.. thought we would be walking along the coast line but literally just stood in the ocean for like 10 mins for pictures. Mosquitoes feasted on everyone getting out. Came back to lobby and once again no directive . Then went zip lining , 7 short lines . Guides were very good Kemar and his buddy (forgot name) they ensured our safety. Ate our lunch (delicious but still not worth $20usd) after that we were too through with this experience . Didn’t even want to venture to ricks cafe cause like i said it was so disorganized i feared being left at ricks. Was never told it was shuttles going back.. all passengers thought we came together we leave together . Not the case they had shuttle times back to mobay but they didn’t leave on time.

Wasted time - The whole experience was poor no communication they did not stick to the schedule or appt time each time I completed a excursion I waited around 30-45 mins with no communication with the staff communication goes a long way if we had to wait fine but not to be told and just waiting is what gets u frustrated the most the employees seemed to cater to a certain culture and not to all cultures I wasn’t asked to see my photos they skipped me even though I was second in line they ask everyone but me the horse bck riding guides were nice but zip lining they were aggressive in tone an the attitude was awful I wouldn’t recommend anyone to come here be prepared to sit around with no direction no help from staff just wasting time on ur very expensive vacation and even the bus’s shuttle go take u bck was not on time can u say horrible experience

horseback riding - AWFUL - Went to Jamwest for the horseback riding with my husband. It was a terrible experience for me. My guide, Roger, complained the entire time about how much he dislikes his job and dislikes having to talk to us (tourists) because we give him migraines and never listen to what he says. Mind you, he was walking in front of my horse and talking straight ahead so it was nearly impossible to hear him. He criticized everything I did, saying my foot was too far in the stirrups (toes only apparently) and that I can only hold the reigns with one hand with it off to the side. He abruptly took off running without warning me which made the horse run which I wasn’t prepared for at all. Even when we were in the water, he continued to pull the horse around by the reigns. (Think child on a pony ride). Then at one point his hand bumped the stirrup and he of course blamed me for hurting him and not listening. It was not my fault, at all. I’ve ridden horses all my life so this was a terrible, bizarre experience. I hated it. On the flip side- my husband had an amazing guide named Chopper and he made it so fun for him. It was about a 5 minute ride to the water then the guide pulled the horse around in the water for about fifteen minutes then we rode back. My husbands guide did not pull the horse around and let my husband enjoy the experience unlike mine. They didn’t take any pictures for us to buy or anything. It lasted about 25-30 minutes total.

Go swim with dolphins instead - We visited Jamwest to do the horseback riding as a mother daughter experience and added on the zipline as a bonus adventure. At our hotel Secrets Wild Orchid we were told that the horseback riding weight was 250. When we got there we found it is 240. That basically wrecked our excursion. My daughter had to go ahead without me. To make matters worse the gentleman that drove me back to the waiting area slowed by every worker he drove past and they asked why he was bringing me back. He would say to them boom boom boom and they would look my way and say ohhhh yeah and laugh. Making me feel incredibly horrible. Mind you our family owns horses so I am not inexperienced. While I appreciate the thought for the horses well being, the care of their customers is not there! To add to this matter when I arrived back at the waitng area I was told by an employee that my portion of the riding would be reimbursed (as I had already paid for the entire excursion- we are required to) and to speak to the representative at our hotel. When we arrived back to the hotel I some with the jamwest representative and she said the same thing as the previous employee had at the park. She told me to come back in the morning and find out the amount that was to be returned. So I did this. When I went back the next day to find out my reimbursement amount, the representative called someone, and then said that I was told the correct wrought and would not be reimbursed. She would not let me say anything otherwise. She showed me a waiver form and said that was that. So not only did I not get my money back, I didn't get to do my excursion and I was made a fool in front of several employees. I have reported this to the company as well. What will they do to correct this? I'm doubting they will even care! But save yourself from this excursion! Go swim with the dolphins instead!