Great tour!!1 - Our guide Israel was very helpful and knowledgeable. He answered everyone’s questions and gave a perfect amount of history of both sites.

Chacaltaya resort with Buho - No issues at all booking with Buho Tours. Juan was a great guide & the driver carefully made his way up the very poor road to Chacaltaya ‘ghost’ ski resort & we made our way to the top. Be aware that the ‘toilet’ has not been flushed since 2005 & is literally the worst thing ever! Views from the top of the mountain are well worth the huffing to get there (but a fairly easy walk - we are mid fifties & had no problems). Take extra warm clothes obvious. We had a great time

Moon valley and chacaltaya - Amazing landscape!! If you are afraid of heights or have problems breathing in high altitudes, don’t go

Dangerous journey on shale road up the side of a mountain - Instead of going on a ski lift - which is not operational anymore - put into a van and experienced a dangerous 2 hour drive each way on single track shale track up to 4000m. This trip is not for the faint hearted and you need ti be super fit to scale the summit at the top

It's a scam! - Worst trip we did in our 3-month tour in South-America. Started with the morning. When the 2 vans are full and we're outside the city, Leo then tells the group that the Moon valley is closed, not reachable by car because of a flood (which they knew for weeks). The tour then changed by visiting a snowy mountain (nobody had clothes or shoes for it, nor gloves). We did a lot of dangerous things in our lives but this was the worst! He "leads" you to a mountain which was so slippery and steap it was actually life threatening. By "leading" i mean he points where to go and then stays behind at a safe place. The 1,5h drive to the mountain was as safe and irresponsible as the hike. No seatbelts and very unsafe. Now that everybody's shoes and socks are wet, we go visit some other places to fill up the time. The guide Leo had 2 stuffed vans to guide, which was way to much to have oversight on everybody on the mountain. We still don't understand why we had to pay 15 bob cash in the busdrive for the entrance of the Moon valley when we didn't even visit it. Also, the 'what to bring' are totally wrong. Here's for you who still choses this company (reminder, don't!): Bring: your lunch (instead of snacks), 1 hiking tenue that you wear, sunscreen and -glasses and especially coca leaves. They don't foresee it and just casually mention that it's best that you had brought some (which indeed would help for the nausia on top of the mountain at 5300m). Tip: if they say to you the Moon valley is closed that day, step out of the car and take a uber home. What a waste of a day, useless... Do not take this company!

Avoid. - Avoid. There’s plenty of other agencies you can book with on the same road. Booked a tour to specifically see The Valley of The Moon and then was told halfway through our tour that it was closed for the day. Most of the group had booked the tour to only see that so we were a pretty unhappy group. We had to argue for 30 minutes once we went to the agency to get some money back, which seemed to be totally the fault of management. Overall it doesn’t seem like they particularly care about the experience their customers have and it’s more of a cash grab situation. I should say the guide and the staff were nice but it seems like management have final say and are just in it for the money. A shame!

Do Not Book With This Company - We decided to book with this company based off of the extremely high reviews on Google but that was a mistake. We decided to do the Chacaltaya & Valley of the Moon tour and paid B$120 (€17) each. We were collected on time and everything seemed to be going well until at least half way through the tour, at Chacaltaya, we were informed that the Valley of the Moon was closed today by the government. Our main purpose of doing this tour was to see this landmark so understandably we, along with the rest of the group, were quite annoyed. The tour company tried to salvage this by taking us to the Valley of the Moon after Chacaltaya, even though it was not open. We ended up standing outside the railings looking in for 15 minutes. Once we got back to La Paz, we went to the tour agency and asked them for a 50% refund (B$60 each). The lady who worked there called her manager and ended up offering us B$20 each - which quite frankly is insulting. We explained that we only received half of the tour so we should only have to pay for half. They told us it’s cheaper to go to Valley of the Moon and you can easily go yourself from La Paz which indicated they were overcharging and generally ripping people off. The lady explained that they had only been notified this morning about it being closed to which we responded that they had our phone numbers and they should have informed us once they received notification of this. In the end, they told us a manager would come and we could speak to them so we told them we would wait for them to arrive. After 30 minutes, the lady we had been dealing with told us that she could give us B$30 each, to which we refused. We asked if the manager was coming and she said she wasn’t sure. That annoyed us even more to be honest as clearly the management do not care about their customers. The lady we were dealing with was the face of this company but ultimately didn’t make the decisions. She offered us B$40 each which we eventually agreed to as there was no sign of the manager showing up. Overall I would not recommend this company. They clearly don’t care about their customers and hold no responsibility if things don’t go right. I understand that the closure of the Valley of the Moon was out of their hands but they should have notified us immediately and have offered a part refund straight away. We shouldn’t of had to go to the office and argue about how things were handled so poorly and ultimately stay there until we were part refunded.